Who Uses ProProfs Help Desk?

We serve companies of every sphere, whether your company is into marketing, healthcare, customer support, or any other industry. We also serve companies of all sizes, startups to large enterprises.

What Is ProProfs Help Desk?

ProProfs Help Desk is a popular online help desk software that is hosted on the leading cloud platform- IBM. With a shared inbox, you can simply track, prioritize, assign, and resolve all support tickets in a jiffy. Rise above repetitive tasks by leveraging an automated workflow- where tickets are automatically assigned to relevant agents and you receive automated alerts & notifications. With integrations such as Knowledge base and live chat, you can reduce ticket volume & engage with customers.

ProProfs Help Desk Details

ProProfs

https://www.proprofs.com

ProProfs Help Desk video
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ProProfs Help Desk pricing overview

See pricing plans

ProProfs Help Desk has a free version and offers a free trial. ProProfs Help Desk paid version starts at US$15,00/month.


Starting Price

US$15,00/month See pricing details

Pricing Details

$ 10 User/month If you build annually

Free Version

Yes

Free Trial

ProProfs Help Desk deployment and support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Deployment

  • Cloud, SaaS, Web
  • Mobile - Android Native

Training

  • In Person
  • Documentation

ProProfs Help Desk Features

  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management

View full list of Customer Service Software

  • Alerts / Escalation
  • Automated Routing
  • Call Center Management
  • Customizable Branding
  • Document Storage
  • Email Integration
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Ticket Management
  • Workflow Configuration

View full list of Help Desk Software

  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal

View full list of ITSM Tools

  • CMDB
  • Change Management
  • IT Asset Management
  • Incident Management
  • Knowledge Base
  • Mobile Access
  • Procurement Management
  • Remote Control
  • SLA Management
  • Self Service Portal

View full list of Service Desk Software

ProProfs Help Desk Alternatives

More ProProfs Help Desk alternatives

ProProfs Help Desk Reviews

Read all reviews

Overall rating

4,9/5

Average score

Ease of Use 4,9
Customer Service 4,7
Features 4,7
Value for Money 4,7

Review software

Share your experiences with other software buyers.

Write a Review!
Verified Reviewer
Founder
Computer Software, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2020/10/10

"“Gmail like interface makes it Unique”"

Pros: ProProfs is a perfect customer help desk software. I love their features: shared inbox, connect support systems, customer satisfaction survey. A customer satisfaction survey helps to identify how you can improve your customer support. Support agents' performance record makes it unique.

Cons: I don’t find enough integrations. Hopefully, they will bring more integrations in the near future. But overall, it’s a complete customer help desk system.

Vendor Response

by ProProfs on 2020/10/19

Thank You for sharing your views on ProProfs Help Desk.

  • Reviewer Source 
  • Reviewed on 2020/10/10
Harshad D.
Founder
Marketing & Advertising, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2020/03/24

"Awesome Gmail Like Interface!"

Comments: It has been great for the past 7 months. It’s a lot easier for my team to provide support to customers and never miss out on a single sales or support opportunity. Kudos to the ProProfs team for creating an awesome support tool!

Pros: We like how the interface of this help desk software works. We have previously used a few help desk systems. They were nice. But this one feels even lighter on the pocket. It didn’t cost us much. And the best part is, the interface is fast, so it helps my agents answer customer support emails faster.

Cons: The product is great overall. But here is a suggestion for the team. How about adding integrations to social media platforms. It will help us a lot to avoid the separate time we spend on checking our social media accounts separately to check customer requests or complaints.

Vendor Response

by ProProfs on 2020/03/27

Thanks for sharing your views on ProProfs Help Desk.

  • Reviewer Source 
  • Reviewed on 2020/03/24
Maya B.
Customer Support Representative
Computer Software, 11-50 Employees
Used the Software for: Free Trial
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2021/01/11

"Take support to your table"

Pros: It's very easy to use and has great customer support!

Cons: I wish the deployment would be upgraded for ios users.

  • Reviewer Source 
  • Reviewed on 2021/01/11
Curt P.
Director
Primary/Secondary Education, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2020/06/12

"Really Like the Child Tickets Feature"

Comments: Really love the product. It has helped us track our agent productivity way better than any other tool. Would highly recommend people to give ProProfs Help Desk a shot!

Pros: What really did put me into action to invest in a product like ProProfs Help Desk is the Child Ticket feature. Really this feature is amazing. The tickets we get can be assigned to the internal teams till the time the issue gets resolved. They can reply back on their child tickets and the same reply my agents can send to the customer across. And the best part is, this feature has its own reports section. All the more reason for us to like the product. Now we know which team delayed the request and why did that happen in the first place.

Cons: This is a tough question. I feel that someone who needs the tool for greater use can identify this better. So far our experience has been nothing less than delightful.

Vendor Response

by ProProfs on 2020/06/22

Thank You for sharing your views on ProProfs Help Desk.

  • Reviewer Source 
  • Reviewed on 2020/06/12
Verified Reviewer
Software Developer
Computer Software, 51-200 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2020/10/22

"Great Tool for Monitoring Customer Service Operations"

Comments: The experience so far with ProProfs Help Desk has indeed been a memorable one. We recommend this tool for businesses that wish to make data-driven decisions and improve their service quality.

Pros: Previously, we had a hard time keeping track of crucial data and everything was haywire. The best part about this software is that it offers great insights into our performance, both at an individual as well as team level. Our service manager can easily track the tickets resolved by an agent and also view rated tickets.

Cons: There has not been any major issue worth mentioning. Let's see how things unfold.

Vendor Response

by ProProfs on 2020/11/03

Thanks for sharing your views on ProProfs Help Desk.

  • Reviewer Source 
  • Reviewed on 2020/10/22