Who Uses ProProfs Help Desk?
We serve companies of every sphere, whether your company is into marketing, healthcare, customer support, or any other industry. We also serve companies of all sizes, startups to large enterprises.
What Is ProProfs Help Desk?
ProProfs Help Desk is a popular online help desk software that is hosted on the leading cloud platform- IBM. With a shared inbox, you can simply track, prioritize, assign, and resolve all support tickets in a jiffy. Rise above repetitive tasks by leveraging an automated workflow- where tickets are automatically assigned to relevant agents and you receive automated alerts & notifications. With integrations such as Knowledge base and live chat, you can reduce ticket volume & engage with customers.
ProProfs Help Desk Details
ProProfs
https://www.proprofs.com
Founded 2008
ProProfs Help Desk pricing overview
See pricing plansProProfs Help Desk has a free version and offers a free trial. ProProfs Help Desk paid version starts at US$15,00/month.
Starting Price
US$15,00/month See pricing details
Free Version
Yes
Free Trial
Yes, get a free trial
ProProfs Help Desk deployment and support
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Deployment
- Cloud, SaaS, Web-based
- Mac (Desktop)
- Windows (Desktop)
- Android (Mobile)
- iPad (Mobile)
Training
- In Person
- Documentation
- Videos
ProProfs Help Desk Features
Customer Service Software
- API
- Activity Tracking
- Alerts / Escalation
- Appointment Management
- Auto-Responders
- Calendar Management
- Call Center Management
- Call Routing
- Communication Management
- Contact Database
- Contact Management
- Customer Database
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customizable Forms
- Customizable Templates
- Data Import/Export
- Drag & Drop
- Email Management
- Employee Management
- Engagement Tracking
- Event Triggered Actions
- Inbox Management
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Multiple User Accounts
- Performance Management
- Performance Metrics
- Queue Management
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Reporting & Statistics
- Rules-Based Workflow
- SMS Messaging
- Self Service Portal
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Template Management
- Third Party Integrations
- Virtual Assistant
- Voice Mail
- Workflow Management
Help Desk Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Automated Routing
- CRM
- Call Center Management
- Chat/Messaging
- Client Portal
- Customer Database
- Customer History
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Document Storage
- Email Management
- Email Templates
- Feedback Management
- Help Desk Management
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Macros/Templated Responses
- Monitoring
- Multi-Channel Communication
- Network Monitoring
- Performance Metrics
- Prioritization
- Real Time Notifications
- Real-Time Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Third Party Integrations
- Ticket Management
- Workflow Configuration
- Workflow Management
ITSM Tools
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Management
- Asset Tracking
- Audit Management
- Availability Management
- CRM
- Capacity Management
- Change Management
- Chat/Messaging
- Client Portal
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard Creation
- Drag & Drop
- Email Management
- Help Desk Management
- IT Asset Tracking
- Incident Management
- Inventory Management
- Knowledge Base Management
- Monitoring
- Multi-Channel Communication
- Prioritization
- Problem Management
- Project Management
- Release Management
- Reporting & Statistics
- Role-Based Permissions
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Third Party Integrations
- Workflow Management
Service Desk Software
- API
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Asset Management
- CMDB
- Change Management
- Chat/Messaging
- Client Portal
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Customer Database
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Drag & Drop
- Email Management
- Email Templates
- IT Asset Management
- Incident Management
- Inventory Management
- Knowledge Base Management
- Mobile Access
- Multi-Channel Communication
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Real Time Notifications
- Real Time Reporting
- Remote Access/Control
- Reporting & Statistics
- SSL Security
- Scheduled / Automated Reports
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Third Party Integrations
- Widgets
- Workflow Management
ProProfs Help Desk Alternatives
More ProProfs Help Desk alternatives
ProProfs Help Desk Reviews
Read all reviewsOverall rating
Average score
Verified Reviewer
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Overall Rating
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Customer Support
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Value for Money
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/10/10
"“Gmail like interface makes it Unique”"
Pros: ProProfs is a perfect customer help desk software. I love their features: shared inbox, connect support systems, customer satisfaction survey. A customer satisfaction survey helps to identify how you can improve your customer support. Support agents' performance record makes it unique.
Cons: I don’t find enough integrations. Hopefully, they will bring more integrations in the near future. But overall, it’s a complete customer help desk system.
Alternatives Considered: Zendesk
Vendor Response
by ProProfs on 2020/10/19
Thank You for sharing your views on ProProfs Help Desk.
- Reviewer Source
- Reviewed on 2020/10/10
Harshad D.
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/03/24
"Awesome Gmail Like Interface!"
Comments: It has been great for the past 7 months. It’s a lot easier for my team to provide support to customers and never miss out on a single sales or support opportunity. Kudos to the ProProfs team for creating an awesome support tool!
Pros: We like how the interface of this help desk software works. We have previously used a few help desk systems. They were nice. But this one feels even lighter on the pocket. It didn’t cost us much. And the best part is, the interface is fast, so it helps my agents answer customer support emails faster.
Cons: The product is great overall. But here is a suggestion for the team. How about adding integrations to social media platforms. It will help us a lot to avoid the separate time we spend on checking our social media accounts separately to check customer requests or complaints.
Vendor Response
by ProProfs on 2020/03/27
Thanks for sharing your views on ProProfs Help Desk.
- Reviewer Source
- Reviewed on 2020/03/24
Maya B.
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2021/01/11
"Take support to your table"
Pros: It's very easy to use and has great customer support!
Cons: I wish the deployment would be upgraded for ios users.
Vendor Response
by ProProfs on 2021/01/22
Thanks for your views on ProProfs Help Desk
- Reviewer Source
- Reviewed on 2021/01/11
Curt P.
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/06/12
"Really Like the Child Tickets Feature"
Comments: Really love the product. It has helped us track our agent productivity way better than any other tool. Would highly recommend people to give ProProfs Help Desk a shot!
Pros: What really did put me into action to invest in a product like ProProfs Help Desk is the Child Ticket feature. Really this feature is amazing. The tickets we get can be assigned to the internal teams till the time the issue gets resolved. They can reply back on their child tickets and the same reply my agents can send to the customer across. And the best part is, this feature has its own reports section. All the more reason for us to like the product. Now we know which team delayed the request and why did that happen in the first place.
Cons: This is a tough question. I feel that someone who needs the tool for greater use can identify this better. So far our experience has been nothing less than delightful.
Vendor Response
by ProProfs on 2020/06/22
Thank You for sharing your views on ProProfs Help Desk.
- Reviewer Source
- Reviewed on 2020/06/12
Verified Reviewer
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Overall Rating
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Ease of Use
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Features & Functionality
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Customer Support
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Value for Money
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/10/22
"Great Tool for Monitoring Customer Service Operations"
Comments: The experience so far with ProProfs Help Desk has indeed been a memorable one. We recommend this tool for businesses that wish to make data-driven decisions and improve their service quality.
Pros: Previously, we had a hard time keeping track of crucial data and everything was haywire. The best part about this software is that it offers great insights into our performance, both at an individual as well as team level. Our service manager can easily track the tickets resolved by an agent and also view rated tickets.
Cons: There has not been any major issue worth mentioning. Let's see how things unfold.
Vendor Response
by ProProfs on 2020/11/03
Thanks for sharing your views on ProProfs Help Desk.
- Reviewer Source
- Reviewed on 2020/10/22
