Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Our commitment
Independent research methodology
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
How Capterra verifies reviews
Capterra carefully verified over 2.5 million+ reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How Capterra ensures transparency
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Acefone
Acefone Overview:
What Is Acefone?
Acefone is a leading provider of cloud telephony services like Contact center Software, IVR, Webrtc, Click-to-Call Solutions, Auto Dialer, Cloud Telephony Solutions - each meant to simplify and automate your business communication processes. Be it 24x7 support, an all-in-one admin portal, HD audio or reliable, customizable remote solutions, our products are built for your convenience. With Acefone, you always get the very best. Special offer: Get unlimited calling at just $12.99/user/month
Who Uses Acefone?
We serve Medium and Large enterprises for all their telephony needs and specialize in powerful integrations along with bespoke solutions as per the business requirements.
Where can Acefone be deployed?
Cloud-based
On-premise
View 4 more
Overall rating
See all reviews
Based on 133 reviews
Reviews sentiment
Positive
93%
Neutral
2%
Negative
5%
Starting Price
US$19,99
Per User, Per Month
Free trial
About the vendor
- Acefone
- Founded in 2019
Acefone support
- Phone Support
- 24/7 (Live rep)
- Chat
Countries available
Show more details
India, United Kingdom, United States
Languages
Show more details
English
Compare with a popular alternative
Show more details
Acefone
US$19,99
month
Free version
Free trial
4,6 (133)
4,7 (133)
4,7 (133)
VS.
Starting Price
Pricing Options
Ease of Use
Value for Money
Customer Service
US$25,00
month
Free version
Free trial
4,6 (914)
4,5 (914)
4,6 (914)
Other great alternatives to Acefone
Show more details
Top rated features
Mobile Access
Voice Mail
Top rated features
Call Routing
Online Voice Transmission
Top rated features
Screen Sharing
Video Conferencing
Top rated features
Call Routing
Mobile Access
Top rated features
Screen Sharing
Video Conferencing
Top rated features
Call Transfer
Mobile Access
Top rated features
API
Chat/Messaging
Top rated features
Call Center Management
Call Monitoring
Top rated features
Mobile Access
Video Conferencing
Capterra verified reviews for Acefone
Translation Disclaimer
This service may contain translations provided by google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.
Overall rating
Based on 133 reviews
Write a Review!
Filter reviews (133)
Filter reviews (133)
Filter reviews (133)
Sort by
Shamsul
Director in Canada
Wholesale, 11–50 Employees
Used the Software for: 1-5 months
"Excellent Customer Support by [sensitive content hidden]"
24 April 2024
Execellent customer care and technical rendered by [sensitive content hidden]
I just started Acefone but the customer support by [sensitive content hidden] and his technical skill and professionalism gave me confidence to be ease with Acefone. I recommend management to reward him and keep him with Acefone.
Pros:
I just started Acefone but the customer support by [sensitive content hidden] and his technical skill and professionalism gave me confidence to be ease with Acefone. I recommend management to reward him and keep him with Acefone.
Cons:
I am happy so far with ACEFONE. I just started Acefone and it is too early to recommend on this.
Reviewer Source
Show more details
Nirav
CTO in India
Staffing & Recruiting, 11–50 Employees
Used the Software for: 1-5 months
"Value for Money !"
14 March 2024
Pros:
Recommended for Startup and User-friendly portal can be managed easily.
Cons:
Mobile App can be improvised, there are many competitors where each one has their good feature evaluate that and implement so all things can be covered.
Reviewer Source
Show more details
Abdul
Director in UK
Transportation/Trucking/Railroad, 2–10 Employees
Used the Software for: Free Trial
"Excellent"
07 March 2024
Pros:
All excellent fantastic excellent customer service cost effective
Cons:
Nothing everything superb no complaints best service
Reviewer Source
Show more details
Bill
President in US
Verified LinkedIn User
Financial Services, 11–50 Employees
Used the Software for: Free Trial
Source: GetApp
"Misleading Product & Terrible Customer Service – Stay Away!"
27 March 2025
I had a terrible experience with Acefone.com. Their agent, [sensitive content hidden] , completely misrepresented their product. I was told I was purchasing a Predictive Dialer, but after digging into the features, it turns out it’s just an Auto Dialer — and when I called him out on it, he insisted they were the same thing (they’re not). To make matters worse, the system is outdated, clunky, and lacks basic features like voicemail detection. When I asked for a refund of the $100 I had already paid, I was told it wasn't possible. Total rip-off. Do yourself a favor and avoid this company at all costs.
Pros:
Nothing unless you like to completely waste your time
Cons:
Very cumbersome and antiquated auto dialer from the early 2000's Doesn't even have voicemail detection
Reviewer Source
Show more details
Vernon
Manager in US
Education Management, 2–10 Employees
Used the Software for: 6-12 months
Source: SoftwareAdvice
"Buyer beware"
30 August 2024
Billing was a nightmare. I thought I was set on autopay. I was not. I paid into my "credit" and got a charge from RealPBX. Which made me question. Tickets made for support and billing went through RealPBX as well. But my tickets were just ignored when I requested help for billing and support until I called and complained.
Pros:
They were eager to set up my account, that is about it
Cons:
When I requested to close out my account , then all of these charges came up. Charging for numbers to be ported from, stating that the numbers were given by Acefone, when they were ported from another provider.
I was told that only could register line to two devices and then told that was not the case.. So many intances of say one thing but experience differently.
I regret ever choosing Acefone. Beware!
Reviewer Source
Show more details