---
description: Learn more about Octopods price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
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title: Octopods Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Data Integration Tools ](/directory/8/integration/software) > [Octopods](/software/197577/octopods-omnichannel)

# Octopods

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> A simple, reliable way to connect Intercom to all messaging channels your customers are using.
> 
> Verdict: Rated **4.8/5** by 17 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Octopods?

Internet businesses using Intercom as their main customer support front.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 17 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Octopods Software Systems
- **Founded**: 2019

## Commercial Context

- **Starting Price**: US$49,00
- **Pricing model**: Other (Free Trial)
- **Pricing Details**: Omnichannel (Any channel except WhatsApp and Instagram) is for $49/month
WhatsApp Business API is for $99/month
Instagram Business is for $99/month

Cost is per channel, or per phone number.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- Dashboard
- Data Synchronization

## Integrations (1 total)

- Intercom

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Data Integration Tools ](https://www.capterra.co.za/directory/8/integration/software)

## Alternatives

1. [taxomate](https://www.capterra.co.za/software/187763/taxomate) — 5.0/5 (21 reviews)
2. [Jira Integration+](https://www.capterra.co.za/software/161444/nextup) — 4.8/5 (5 reviews)
3. [Wise-Sync](https://www.capterra.co.za/software/209409/wise-sync) — 1.0/5 (1 reviews)
4. [Azuqua](https://www.capterra.co.za/software/136073/azuqua) — 5.0/5 (6 reviews)
5. [TFS4JIRA](https://www.capterra.co.za/software/202273/tfs4jira) — 4.0/5 (4 reviews)

## Reviews

### "Many steps needed to set it up" — 5.0/5

> **Víctor** | *02 November 2021* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: The possibility of contacting my users via whatsapp and sending multiple message templates directly from intercom.

Also, it is not possible to write a message outside the templates, it is good to control the messages that are sent.
> 
> **Cons**: It was really complicated to set up. 

Many steps, comings and goings to achieve this, in fact it was necessary to extend the free trial to test the effectiveness of the platform.
> 
> The overall experience has been good, the support team has been attentive and empathetic to my needs, which has allowed me to take advantage of the platform.

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### "Great experience, easy to manage" — 5.0/5

> **Tania** | *13 October 2021* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: I loved how easy it was to run the integration with Intercom. It's pretty much a native feature on IC and I can get all the reporting within the same source, which is critical for me
> 
> **Cons**: I integrated with WAB, I would have liked you to have features such as bots to handle conversations, not just to transfer them.
> 
> Great. I had great support when implementing. And it's super helpful having access to the trial so I could test it and try it to discover it's true potential.

-----

### "Useful tool" — 4.0/5

> **Jeff** | *11 October 2021* | Mental Health Care | Recommendation rating: 7.0/10
> 
> **Pros**: Very easy to use and setup.  Met our needs and filled a gap we had.
> 
> **Cons**: Nothing I can think of.   Everything behaved as expected and needed.

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### "Great platform for integrating communication channels into Intercom" — 5.0/5

> **Verified Reviewer** | *11 October 2021* | Internet | Recommendation rating: 10.0/10
> 
> **Pros**: Makes it simple to connect WhatsApp, Facebook and Instagram messages to intercom. Has great customer service making it simple to go through WhatsApp business complex on boarding process.
> 
> **Cons**: It may result expensive if you have multiple integrations.
> 
> Great company and product, recommend them 100%.

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### "Amazing for centralising your support channels." — 5.0/5

> **Aaron** | *11 October 2021* | Computer Software | Recommendation rating: 8.0/10
> 
> **Pros**: Really easy to pick up and install, doesn't require any work from a P\&E team. Great information displayed upfront to internal staff and very easy to train. Makes monitoring multiple channels from one inbox, much much easier.
> 
> **Cons**: There could be a few potential enhancements within some of the channels, for example within Facebook, it'd be useful to reply to comments. For Twitter, it'd be really beneficial to filter through key words to the Intercom inbox, such as when the company name is mentioned outside of a DM or mention.
> 
> Really positive experience, the support team are great and reply very quickly. Installation was easy and it's been well received for our team.

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## Links

- [View on Capterra](https://www.capterra.co.za/software/197577/octopods-omnichannel)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/197577/Octopods-Omnichannel/> |
| en-AE | <https://www.capterra.ae/software/197577/octopods-omnichannel> |
| en-AU | <https://www.capterra.com.au/software/197577/octopods-omnichannel> |
| en-CA | <https://www.capterra.ca/software/197577/octopods-omnichannel> |
| en-GB | <https://www.capterra.co.uk/software/197577/octopods-omnichannel> |
| en-IE | <https://www.capterra.ie/software/197577/octopods-omnichannel> |
| en-IL | <https://www.capterra.co.il/software/197577/octopods-omnichannel> |
| en-IN | <https://www.capterra.in/software/197577/octopods-omnichannel> |
| en-NZ | <https://www.capterra.co.nz/software/197577/octopods-omnichannel> |
| en-SG | <https://www.capterra.com.sg/software/197577/octopods-omnichannel> |
| en-ZA | <https://www.capterra.co.za/software/197577/octopods-omnichannel> |

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