---
description: Learn more about Odigo price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Odigo Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Odigo](/software/196966/odigo)

# Odigo

Canonical: https://www.capterra.co.za/software/196966/odigo

> A pioneer in the customer experience (CX) market, the company caters to the needs of +250 enterprise clients in over 100 countries
> 
> Verdict: Rated **4.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Odigo?

Call Agent, Director Call Center Operations, Call Center Customer Service Representative, Senior Call Center Manager, Call Center Executive, Customer Experience Manager, Call Center Supervisor

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 3 Reviews |
| Ease of Use | 3.7/5 | Based on overall reviews |
| Customer Support | 3.3/5 | Based on overall reviews |
| Value for Money | 3.3/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Odigo

## Commercial Context

- **Pricing model**: Per Feature
- **Target Audience**: 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop)
- **Supported Languages**: English, French, Spanish
- **Available Countries**: Belgium, France, Luxembourg, Netherlands, Spain, United Kingdom

## Features

- Activity Dashboard
- Alerts/Escalation
- Automatic Call Distribution
- CES Survey Structure
- CSAT Survey Structure
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Transfer
- Callback Scheduling
- Campaign Management
- Chatbot
- Communication Management
- Computer Telephony Integration
- Customer History
- Customizable Forms
- Customizable Templates
- Data Visualization
- IVR
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Multi-Language
- Multiple Scripts
- Phone Key Input
- Queue Management
- Reporting & Statistics
- SIP Trunking
- SMS Messaging
- Speech Recognition
- Survey/Poll Management
- Text to Speech
- Third-Party Integrations
- VoIP
- Voice Customization
- Voice Mail

## Integrations (4 total)

- Dialogflow
- Microsoft Teams
- Salesforce.org Nonprofit Cloud
- Watson

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)

## Category

- [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software)
- [Telephony Software](https://www.capterra.co.za/directory/30084/telephony/software)
- [IVR Software](https://www.capterra.co.za/directory/30231/ivr/software)
- [Customer Satisfaction Software](https://www.capterra.co.za/directory/30541/customer-satisfaction/software)
- [Customer Experience Software](https://www.capterra.co.za/directory/30671/customer-experience/software)

## Alternatives

1. [Genesys Cloud CX](https://www.capterra.co.za/software/21409/genesys-cloud) — 4.3/5 (262 reviews)
2. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Zendesk Suite](https://www.capterra.co.za/software/164283/zendesk) — 4.4/5 (4072 reviews)
4. [CXone Mpower](https://www.capterra.co.za/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews)
5. [inconnect](https://www.capterra.co.za/software/164772/omnichannel) — 3.9/5 (19 reviews)

## Reviews

### "Expensive solution" — 3.0/5

> **Verified Reviewer** | *15 January 2021* | Information Technology & Services | Recommendation rating: 5.0/10
> 
> **Pros**: The solution is very  stable with few issues
> 
> **Cons**: The support from Odigo support team is not good

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### "The logiciel" — 5.0/5

> **Floriane** | *08 December 2022* | Health, Wellness & Fitness | Recommendation rating: 8.0/10
> 
> **Pros**: Facile et fluide parfait pour gérer les appels.
> 
> **Cons**: Le design est peu dépassé mais ce qui compte c’est la fonctionnalité
> 
> Ras

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### "Globalement performant" — 4.0/5

> **Bruno** | *03 January 2023* | Telecommunications | Recommendation rating: 7.0/10
> 
> **Pros**: Un grand nombre d'option de configuration.
> 
> **Cons**: Certaines fonctions ne sont pas intuitives contrairement à la majorité d'entres-elles.

## Links

- [View on Capterra](https://www.capterra.co.za/software/196966/odigo)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/196966/Odigo/> |
| en-AE | <https://www.capterra.ae/software/196966/odigo> |
| en-AU | <https://www.capterra.com.au/software/196966/odigo> |
| en-CA | <https://www.capterra.ca/software/196966/odigo> |
| en-GB | <https://www.capterra.co.uk/software/196966/odigo> |
| en-IE | <https://www.capterra.ie/software/196966/odigo> |
| en-IL | <https://www.capterra.co.il/software/196966/odigo> |
| en-IN | <https://www.capterra.in/software/196966/odigo> |
| en-NZ | <https://www.capterra.co.nz/software/196966/odigo> |
| en-SG | <https://www.capterra.com.sg/software/196966/odigo> |
| en-ZA | <https://www.capterra.co.za/software/196966/odigo> |
| fr | <https://www.capterra.fr/software/196966/odigo> |
| fr-BE | <https://fr.capterra.be/software/196966/odigo> |
| fr-CA | <https://fr.capterra.ca/software/196966/odigo> |
| fr-LU | <https://www.capterra.lu/software/196966/odigo> |
| it | <https://www.capterra.it/software/196966/odigo> |

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