---
description: Learn more about daisee price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: daisee Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Speech Analytics Software](/directory/32258/speech-analytics/software) > [daisee](/software/196948/lisa)

# daisee

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> Artificial Intelligence Speech analytics software for call centers enabling 100% coverage with automated quality \& compliance scoring.
> 
> Verdict: Rated **4.5/5** by 11 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses daisee?

Any business with a call centre including financial services companies especially insurance, banking, collections, telehealth, utilities, telecommunications and BPOs with financial services customers

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 11 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.1/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: daisee
- **Location**: St.Leonards, Australia
- **Founded**: 2017

## Commercial Context

- **Starting Price**: US$2,00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Daisee pricing starts at $2 and scales with the consumption of software. Please contact daisee directly for further information.
- **Target Audience**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, New Zealand, United Kingdom, United States

## Features

- Automatic Transcription
- Call Recording
- Compliance Management
- Customer Experience Management
- Dashboard
- Data Aggregation and Publishing
- Data Connectors
- Feedback Management
- Multi-Language
- Negative Feedback Management
- Performance Metrics
- Predictive Analytics
- Process/Workflow Automation
- Reporting/Analytics
- Risk Scoring
- Sentiment Analysis
- Speech Recognition
- Surveys & Feedback
- Visual Analytics

## Integrations (18 total)

- Avaya UCaaS
- Dynamics 365
- Five9
- Genesys Cloud CX
- MiContact Center Business
- MiVoice Business Solution
- Microsoft Azure
- Oracle CPQ
- Salesforce Sales Cloud
- SugarCRM
- Tableau
- Talkdesk
- Twilio
- Vonage Contact Center
- Zendesk Suite

... and 3 more integrations

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Speech Analytics Software](https://www.capterra.co.za/directory/32258/speech-analytics/software)

## Related Categories

- [Speech Analytics Software](https://www.capterra.co.za/directory/32258/speech-analytics/software)
- [Risk Management Software](https://www.capterra.co.za/directory/30665/risk-management/software)
- [Artificial Intelligence (AI) Software](https://www.capterra.co.za/directory/30938/artificial-intelligence/software)
- [Business Intelligence Tools](https://www.capterra.co.za/directory/23/business-intelligence/software)
- [Data Extraction Software](https://www.capterra.co.za/directory/30619/data-extraction/software)

## Alternatives

1. [Centralpoint](https://www.capterra.co.za/software/161470/centralpoint) — 4.6/5 (9 reviews)
2. [Splunk Enterprise](https://www.capterra.co.za/software/94317/splunk) — 4.6/5 (259 reviews)
3. [Rayven](https://www.capterra.co.za/software/173908/rayven-industrial-business-intelligence) — 5.0/5 (24 reviews)
4. [inconnect](https://www.capterra.co.za/software/164772/omnichannel) — 3.9/5 (19 reviews)
5. [Elastic Stack](https://www.capterra.co.za/software/149304/elasticsearch) — 4.6/5 (70 reviews)

## Reviews

### "Focused QA Software" — 4.0/5

> **Verified Reviewer** | *02 April 2020* | Capital Markets | Recommendation rating: 10.0/10
> 
> **Pros**: It's accuracy levels are high.  AI / ML does what it says it will do.
Out of the box deployment, consumption pricing.
> 
> **Cons**: Post call review only. Does not do real time review of calls.
> 
> Overall one of the better products in the local Australian market (have seen them all ).  

Good for SME clients - easily to plus to existing recording infrastructure, excellent flexible pricing.

-----

### "Great accuracy and wonderful team" — 5.0/5

> **Ramak** | *31 March 2020* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: Daisee was really easy to set up for our customers and provides near real time feedback on 100% of the calls that are going through the contact centre both outbound and inbound. The product is intuitive and easy to navigate. The transcription accuracy is really high and most importantly the AI automation helps our QA teams to work so much more productively.
> 
> **Cons**: More integrations into other software that we use would be really handy.
> 
> I cant imagine operating with Lisa now. With insights that we get from calls, we are able to ensure we pro-actively follow up with calls that need remediation but also provide objective feedback to our agents to help coach them to learn.

-----

### "Review for Lisa" — 3.0/5

> **Kenneth** | *16 April 2020* | Telecommunications | Recommendation rating: 7.0/10
> 
> **Pros**: The tools is straightforward, easy to navigate, and user-friendly.
> 
> **Cons**: I guess, the dashboard. It plainly shows the scores but there's more data that can be shown. It was still on testing phase so I don't really want to judge. There should also be a way to change Lisa's scoring when re-evaluated by a live QA to update actual scores being presented.
> 
> I can say that it met the standard expectations but can definitely still improve. We believe that we can still enhance what is currently available in LISA which will definitely assist us in making process improvements and decisions.

-----

### "User friendly & efficient\!" — 4.0/5

> **Natasha** | *21 April 2020* | Computer Software | Recommendation rating: 9.0/10
> 
> **Pros**: The ability to take a quick glance at my teams dashboard has been really useful, as has the dashboard for each individual agent. I have been able to discuss results and identify key areas for coaching within a couple of seconds and then work with the agent to help them improve. The dashboard and call listening functionality is also great for identifying all of the areas where an agent is doing really well so the feedback I am able to provide to my agents is consistently constructive.
> 
> **Cons**: With filters on either side of the screen, it can be a bit tricky to remember which filter does what. It would be useful to have all filters along one side of the screen instead of on the left and right as well as the ability to click next when listening to a call, instead of clicking back on the browser button and manually finding the next call as I tend to lose my place in the list.
> 
> Overall, using Lisa means I can spend less time flicking between platforms to listen to calls or obtain data and I can save and share data with agents as the data presented is both easy to understand and interpret.

-----

### "Althea's Lisa Review" — 5.0/5

> **Althea** | *18 April 2020* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: I love that Lisa can analyse the call, transcribe it, flag high risk calls and has the ability to search for key words. This saves the leaders a lot of admin time searching for calls and then having to pick apart the call and note the conduct and compliance. Its amazing\!
> 
> **Cons**: The 2hour window between when the call was completed and when it gets to Lisa. Often i will live call observing and want to track that call down then and there to deliver feedback. I think the delay is a genesys issue though.
> 
> Really enjoying it, i think its great. It really helps me in my coaching sessions with agents and I can show them their own performance through the graphs so they can understand the areas they need to work on.

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## Links

- [View on Capterra](https://www.capterra.co.za/software/196948/lisa)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/196948/Lisa/> |
| en-AE | <https://www.capterra.ae/software/196948/lisa> |
| en-AU | <https://www.capterra.com.au/software/196948/lisa> |
| en-CA | <https://www.capterra.ca/software/196948/lisa> |
| en-GB | <https://www.capterra.co.uk/software/196948/lisa> |
| en-IE | <https://www.capterra.ie/software/196948/lisa> |
| en-IL | <https://www.capterra.co.il/software/196948/lisa> |
| en-IN | <https://www.capterra.in/software/196948/lisa> |
| en-NZ | <https://www.capterra.co.nz/software/196948/lisa> |
| en-SG | <https://www.capterra.com.sg/software/196948/lisa> |
| en-ZA | <https://www.capterra.co.za/software/196948/lisa> |
| fr | <https://www.capterra.fr/software/196948/lisa> |
| fr-BE | <https://fr.capterra.be/software/196948/lisa> |
| fr-CA | <https://fr.capterra.ca/software/196948/lisa> |
| fr-LU | <https://www.capterra.lu/software/196948/lisa> |

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