15 years helping South African businesses
choose better software

What Is Jira?

Jira is the #1 agile project management tool for all teams to plan, track, and manage any project. Customize workflows to your team’s processes, integrate with over 3,000 apps, automate any task or process with a few clicks, and get rid of mundane tasks with AI. As your single source of truth, Jira seamlessly connects teams that build software with those who launch and support it, so you never lose track of progress or context. And with a free edition, teams of up to ten users can leverage all the power of Jira at no cost, forever.

Who Uses Jira?

All teams

Where can Jira be deployed?

Cloud-based
On-premise

About the vendor

  • Atlassian
  • Located in San Francisco, US
  • Founded in 2013

Jira support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Belgium, Brazil, Canada and 25 others

Languages

Czech, Danish, English, French, German and 7 others

Jira pricing

Starting Price:

US$7.16/month
  • Yes, has free trial
  • Yes, has free version

Jira has a free version and offers a free trial. Jira paid version starts at US$7.16/month.

Pricing plans get a free trial

About the vendor

  • Atlassian
  • Located in San Francisco, US
  • Founded in 2013

Jira support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Belgium, Brazil, Canada and 25 others

Languages

Czech, Danish, English, French, German and 7 others

Jira videos and images

Jira Software - 1
Jira Software - 2
Jira Software - Turn features on & off
Jira Software - Customization
Jira Software - Jira mobile interface
View 6 more
Jira video
Jira Software - 1
Jira Software - 2
Jira Software - Turn features on & off
Jira Software - Customization
Jira Software - Jira mobile interface

Features of Jira

  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Approval Process Control
  • Assignment Management
  • Audit Trail
  • Backlog Management
  • Budgeting/Forecasting
  • Business Process Automation
  • Calendar Management
  • Campaign Management
  • Capacity Management
  • Change Management
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compatibility Testing
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Continuous Delivery
  • Customizable Dashboard
  • Dashboard
  • Data Connectors
  • Data Import/Export
  • Data Visualization
  • Debugging
  • Deployment Management
  • Document Management
  • Drag & Drop
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • File Sharing
  • Forecasting
  • Forms Management
  • Gantt/Timeline View
  • Goal Management
  • Goal Setting/Tracking
  • Graphical User Interface
  • Idea Management
  • Integrated Development Environment
  • Inventory Management
  • Issue Management
  • Issue Tracking
  • Kanban Board
  • Log Collection
  • Marketing Automation
  • Marketing Calendar
  • Media Planning
  • Milestone Tracking
  • Mobile Access
  • Multi-Channel Marketing
  • Multiple Projects
  • Online Time Clock
  • Portfolio Management
  • Prioritization
  • Process Modeling & Designing
  • Product Roadmapping
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Time Tracking
  • Project Tracking
  • Quality Assurance
  • Real-Time Chat
  • Real-Time Notifications
  • Real-Time Reporting
  • Release Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Resource Scheduling
  • Roadmapping
  • Search/Filter
  • Spend Management
  • Sprint Planning
  • Status Tracking
  • Sub-Task Management
  • Surveys & Feedback
  • Tagging
  • Task Editing
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Third-Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Utilization Reporting
  • Vacation/Leave Tracking
  • Vendor Management
  • Version Control
  • Visualization
  • Widgets
  • Workflow Configuration
  • Workflow Management

Jira Alternatives

DevOps solution that streamlines the process of software development using repositories, testing, package management, and more.
Zendesk provides the complete customer service solution that’s easy to use and scales with your business.
Ideal for website developers, the bug tracking system helps users manage and track change requests, bug modification and more.
Azure is a comprehensive computing platform, providing cloud infrastructure, services, developer tools, and innovations in data and AI.
Solution that lets users manage projects and commands, organize their cooperation with customers, and control their work performance.
Conversations & collaboration in one place
Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty.
Collaborative, lightweight project management tool, brought to you by the experts in agile software development.
Empower teams to build apps that connect the organization and drive outcomes—no code needed.

Reviews of Jira

Average score

Overall
4.4
Ease of Use
4.0
Customer Service
4.2
Features
4.4
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Tej
Tej
DevOps Engineer in India
Verified LinkedIn User
Information Technology & Services, 1,001–5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Jira the scm management

5.0 2 months ago New

Comments: I have used Jira for Project, Task, Integration, CI/CD Management. I connect Jira with Azure DevOps to use azure board, pipelines, repos, test. I found it is full fill all my requirements like restriction on user for some project , only some setting allow to developer and it's Boards which make me happy with all required tag in it.

Pros:

The user interface is the best which I like, we can customize it according to our needs. We can create customer Tasks like Epic, feature, etc. Integrety with another tool which makes Jira more special, we can connect it with like MS Teams, Azure DevOps, Etc... It Provides various extensions and other 3rd party tools that help in migration from other SCM tools like monday.com, azure boards, slack, etc It also provides a Dashboard so we can see all project reports at a single point which makes this fabulous.

Cons:

Cost is a barrier for the startup/ small size company like 10 to 20 members in an organization, it could be free for them. Some Other tools are for the same like the Azure Board which is free for 5 people in the organization. Its migration/sync was not easy and free with other tools like.. migration from Azure board to Jira take time to understand the process. There are lots of extension / 3rd party tools available that are not free and charging costs are high. Sync will automatically affect after 180 seconds of update in Azure board which is not good, or we can refresh manually by refresh button which is inconvenient.

Meelis
IT support in Estonia
Information Technology & Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Jira helpful tool to track and manage your projects.

5.0 4 weeks ago New

Pros:

Jira is a great tool that helps you to track and manage different projects within your organization. I am also fond of the time tracking and project management features that offer a wide range of possibilities for the beginners and savvy users.

Cons:

Setting up your first project and workflow may be a little difficult at the beginning, but luckily Atlassian has made it as easy as possible. Also migrating from hosted to cloud instance may be a quite a headache if done incorrectly, so definitely it would be great to understand your company needs for the long run and then decide how you implement your Jira!

Alternatives Considered: Trello

Reasons for Switching to Jira: Because Jira was already understandable and everyone knew how to work with Jira.

Lucien
VP of GTM in France
Information Technology & Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Jira is very hard to use with new age project management tools

3.0 4 weeks ago New

Comments: Jira is a tool that drastically needs to redesign in order to stay relevant. As a fast growing agile startup, choose ClickUp.

Pros:

Jira provides a unique edge given it also owns and provides confluence which is a fantastic documentation tool. Jira also has a good sprints feature with important and easy to view visualisations like burn down charts.

Cons:

Jira is so unusable and clunky it is a very frustrating platform for people who want to work fast. Once you've used Notion, ClickUp or Asana there is no going back. Previously, technical teams would favour Jira due to it's superior integrations but the other companies have caught up providing a beautifully seamless and powerful UX/UI. Once we consolidate multiple instances after M&A we will be moving away from Jira.

Luis Enrique
Luis Enrique
Project Manager in Panama
Verified LinkedIn User
Information Services, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Jira, a reliable platform for project monitoring !!!

4.0 3 months ago

Comments: Jira is very simple to use so the learning curve is not a problem. It has been used by tens of thousands of users and its maturity makes it very versatile.
Although it seems like a simple solution due to its look and feel, Jira allows you to manage complex workflows in heterogeneous environments and with multiple departments.
The reports are quite complete and its Dashboard presents reliable analytics that offers visibility to members of the organization responsible for decision making.

Pros:

With Jira we do not need to worry about making a personalized configuration, since we have multiple templates and this is vital to start quick and reliable planning. It takes care of the basic configuration and then we can assign resources, customize roles and privileges, and make sure people see what they need. Another incredible advantage is its mobile APP that guarantees monitoring outside the organization and allows us to always stay connected.

Cons:

Jira allows us to start with an unlicensed model to carry out tests and ensure that its use is what we really need, but after that we must consider that the licensed version is necessary for constant growth in our organization, so it is also important to consider the number of users that we are going to have to license for a successful implementation, and if we can afford it, we will have an excellent platform in our organization.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Jira: Efficient tool for Project & Team Management

5.0 3 weeks ago New

Comments: My overall expwriwncw with Jira is excellent and positive. Once I leaened how it worked, I found it the beat tool for project management I was able to create detailed tasks, customize them, visualize them and updated their status as the work progressed.

Pros:

It helps projects and teams stay organized. Teams can easily track the task progress. Tickets can be easily created for tasks and bugs. Also they can be very effectively visualized on boards. You can have cuatomizationa to your tasks adding descriptions, start dates, due dates, priority, labels, comments and many more.

Cons:

As such Jira doesn't have a feature which I didn't liked, but when you start as a beginner it seems a bit complicated to learn but eventually when you know how to use it, it's the best tool for project management.

Alternatives Considered: Zoho Projects

Reasons for Switching to Jira: Jira is better for complex projects and have more customization abilities when compared to Zoho. Also for bigger teams Jira is more efficient.

Software found in