15 years helping South African businesses
choose better software

What Is Jira?

Jira is the #1 software development tool used by agile teams. Teams of 2 to 20,000 rely on Jira to manage every stage of their workflow, from planning to shipping and releasing. With native roadmaps, teams can ladder up their work to track the big picture. Jira's no-code automation engine allows teams to save time and increase power by automating any task or process with a few clicks. And with a free edition, teams up to ten users can leverage all the power of Jira at no cost, forever.

Who Uses Jira?

All teams

Where can Jira be deployed?

Cloud-based
On-premise

About the vendor

  • Atlassian
  • Located in San Francisco, US
  • Founded in 2013

Jira support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Belgium, Brazil, Canada and 25 others

Languages

Czech, Danish, English, French, German and 7 others

Jira pricing

Starting Price:

US$7,75/month
  • Yes, has free trial
  • Yes, has free version

Jira has a free version and offers a free trial. Jira paid version starts at US$7,75/month.

About the vendor

  • Atlassian
  • Located in San Francisco, US
  • Founded in 2013

Jira support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Belgium, Brazil, Canada and 25 others

Languages

Czech, Danish, English, French, German and 7 others

Jira videos and images

Jira Software - 1
Jira Software - 2
Jira Software - Turn features on & off
Jira Software - Customization
Jira Software - Jira mobile interface
View 6 more
Jira video
Jira Software - 1
Jira Software - 2
Jira Software - Turn features on & off
Jira Software - Customization
Jira Software - Jira mobile interface

Features of Jira

  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Agile Methodologies
  • Alerts/Notifications
  • Approval Process Control
  • Assignment Management
  • Audit Trail
  • Backlog Management
  • Bar Chart
  • Budgeting/Forecasting
  • Bug/Issue Capture
  • Business Process Automation
  • Calendar Management
  • Capacity Management
  • Change Management
  • Cloud Computing
  • Collaboration Tools
  • Color Codes/Icons
  • Commenting/Notes
  • Communication Management
  • Compatibility Testing
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Continuous Delivery
  • Create Subtasks
  • Customizable Dashboard
  • Customizable Reports
  • Dashboard
  • Data Connectors
  • Data Import/Export
  • Data Visualization
  • Debugging
  • Deployment Management
  • Document Management
  • Drag & Drop
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • File Sharing
  • For Developers
  • For IT Project Management
  • Forecasting
  • Forms Automation
  • Forms Management
  • Gantt/Timeline View
  • Goal Management
  • Goal Setting/Tracking
  • Graphical User Interface
  • Idea Management
  • Integrated Development Environment
  • Inventory Management
  • Issue Management
  • Issue Tracking
  • Kanban Board
  • Log Collection
  • Marketing Automation
  • Marketing Calendar
  • Media Planning
  • Milestone Tracking
  • Mobile Access
  • Multiple Projects
  • Online Time Clock
  • Percent-Complete Tracking
  • Portfolio Management
  • Prioritization
  • Process Modeling & Designing
  • Product Data Management
  • Product Lifecycle Management
  • Product Roadmapping
  • Productivity Tools
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Scheduling
  • Project Time Tracking
  • Project Tracking
  • Quality Assurance
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Recurring Tasks
  • Release Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Resource Scheduling
  • Risk Management
  • Roadmapping
  • Rules-Based Workflow
  • Search/Filter
  • Single Page View
  • Spend Management
  • Sprint Planning
  • Stakeholder Defined Attributes
  • Status Tracking
  • Surveys & Feedback
  • Tagging
  • Task Editing/Updating
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Management
  • Third Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Traceability
  • Transcripts/Chat History
  • Utilization Reporting
  • Vacation/Leave Tracking
  • Vendor Management
  • Version Control
  • Visual Workflow Management
  • Visualization
  • Web/Mobile App Development
  • Widgets
  • Workflow Configuration
  • Workflow Management

Jira Alternatives

Solution that lets users manage projects and commands, organize their cooperation with customers, and control their work performance.
Freshdesk is an easy-to-use customer service software that helps over 60,000 businesses worldwide create stellar customer experiences. Learn more about Freshdesk
Collaborative, lightweight project management tool, brought to you by the experts in agile software development.
Teamwork.com is the only platform built for scaling client work. The best balance of functionality, price, and ease of use.
GitHub enables development teams to collaborate, and review and manage code within a DevOps pipeline and built-in code security.
Zendesk provides the complete customer service solution that’s easy to use and scales with your business.
Empower teams to build apps that connect the organization and drive outcomes—no code needed.
Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier. Learn more about Zoho Desk
Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty.

Reviews of Jira

Average score

Overall
4,4
Ease of Use
4,0
Customer Service
4,2
Features
4,4
Value for Money
4,3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1 000
  • >1 001
Surajit
Surajit
Senior System Engineer in India
Verified LinkedIn User
Information Technology & Services, 10 000+ Employees
Used the Software for: 2+ years
Reviewer Source

Best Tool for Any Project Management

5,0 2 years ago

Comments: It is phenomenal for group coordinated effort, I love that I can redo it however much I need, I love its natural point of interaction, I likewise love its great notice framework, the hunt is awesome and proficient, and it is extremely simple to share records, the method for producing Reporting is astounding, it's ideal for saving time, the organization works on a ton, I like that it is so natural to append pictures while making a document, it incorporates with Hip Chat and Slack, it's outwardly satisfying and permits me to follow without question, everything.

Pros:

I love the UI, it is extremely natural, I like it a great deal since it is cordial and justifiable, the client can adjust rapidly to its capacities, I love it since it is excellent for getting sorted out and doing my undertakings and ventures, I love its Scrum and Kanban loads up, it is very imagining the work process, it is exceptionally valuable since I can see the improvement of the assignments progressively, I like it since it is extremely simple to produce a report with this instrument, it coordinates very well with Trello and Slack, the task the board is ideal.

Cons:

As of now I found it very useful tool . One problem I think only Software Industry people can use it but other industry like finance and marketing industry won't be able to use it.

Alternatives Considered: Todoist, Remember The Milk and Trello

Reasons for Switching to Jira: We changed to Jira so the whole organization overall beginning involving similar framework for more straightforward interchanges and set aside cash. Each here concurs that Jira is getting everything done well.

Vanessa
Principle in Canada
Program Development, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

best tool for complex multi-project work

5,0 4 weeks ago New

Comments: Very positive, helps teams manage their work in flexible and adaptable ways. Vastly improves communication as well.

Pros:

Being able to filter and view tasks across boards is a very powerful aspect of Jira. In addition to that the custom dashboards are wonderful.

Cons:

It can be a bit difficult user experience to perform some tasks, however with perseverance you can do a lot with this tool.

Alternatives Considered: GitHub, Wrike and Asana

Switched From: Trello

Ovidiu
Manager in Romania
Information Technology & Services, 501–1 000 Employees
Used the Software for: 2+ years
Reviewer Source

A lot of features, a lot of issues

3,0 2 weeks ago New

Pros:

It is an all-in-one package, it has plenty of features, but it has issues also

Cons:

tasks will not update some time, you need to change some things only in a certain way, if you change it from another view you will receive different results or some options will not be present

Verified Reviewer
Verified LinkedIn User
Apparel & Fashion, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Jira Review

4,0 4 months ago

Comments: It has helped us to align as a team and maintain ownership over our tasks. It has also enabled us to prioritise better and split or share tasks if required.

Pros:

Jira helps all teams in the company to align for the size of company we are. The business team can see what happens in tech/product and the tech/product can see what’s going on in the business team. Visibility is key to provide feedback on both ends.

Cons:

It has to be set up by an admin, it’s less flexible for the team to take ownership over.

Alternatives Considered: Miro, monday.com, Asana and Notion

Reasons for Choosing Jira: Kanban was more suitable in Jira and the product/tech team wanted visibility.

Switched From: Miro

Reasons for Switching to Jira: Price and a product already used by another team.

Nestor
Senior Developer Consultant in Chile
Computer Software, 10 000+ Employees
Used the Software for: 1+ year
Reviewer Source

Great Tool

4,0 2 months ago New

Pros:

I like the Jira App however, sometimes I have some issues while trying to move the cards, that is due to session expiration. the Mac App works very well until I update my computer software, from there I can't open the app but I'm still receiving notifications

Cons:

Mac App does not open, it crash but I still receive notifications from the app