---
description: Learn more about Movidesk price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Movidesk Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/31027/service-desk/software) > [Movidesk](/software/192413/movidesk)

# Movidesk

Canonical: https://www.capterra.co.za/software/192413/movidesk

> Canais de comunicação centralizados: E-mail, Portal do Cliente, chat, telefonia, Integração API, WhatsApp, Facebook e formulários.
> 
> Verdict: Rated **4.8/5** by 5 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Movidesk?

A Movidesk atende aos requisitos complexos de empresas B2B (pequenas, médias e grandes organizações). O produto está disponível para uso simultâneo em inglês, espanhol e português. CCPA/RGPD.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 5 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 4.4/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Zenvia
- **Founded**: 2004

## Commercial Context

- **Starting Price**: US$99,00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Movidesk offer a 7-day free trial for new users, after which the software is available for $99/month/agent.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile)
- **Supported Languages**: Portuguese
- **Available Countries**: Brazil

## Features

- Activity Dashboard
- Alerts/Escalation
- Analytics
- Automated Routing
- CMDB
- CRM
- Customer Database
- Customer Support
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Surveys & Feedback
- Third-Party Integrations
- Workflow Management

## Integrations (6 total)

- Jira
- Meta for Business
- Pipedrive
- Redmine
- Twilio
- WhatsApp

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Service Desk Software](https://www.capterra.co.za/directory/31027/service-desk/software)

## Related Categories

- [Service Desk Software](https://www.capterra.co.za/directory/31027/service-desk/software)
- [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software)
- [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software)

## Alternatives

1. [Freshservice](https://www.capterra.co.za/software/132997/freshservice) — 4.5/5 (685 reviews)
2. [Milvus](https://www.capterra.co.za/software/202528/milvus) — 4.8/5 (298 reviews)
3. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1753 reviews)
4. [Desk Manager](https://www.capterra.co.za/software/173025/help-desk-software) — 4.8/5 (106 reviews)
5. [Zendesk Suite](https://www.capterra.co.za/software/164283/zendesk) — 4.4/5 (4072 reviews)

## Reviews

### "With an affordable price, it meets the needs of service management very well." — 5.0/5

> **Vanusa** | *26 January 2021* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: Movidesk is all interactive, its use is simple and didactic. The possibility of customizing it according to the needs of my team, I would say is the right point for choosing this software.
The entire organization has access to the platform and can follow in real time what is happening with each of our customers, this has brought us scale, that is, I don't need to but spend precious time updating, for example, the account manager of which calls your customer has open.
> 
> **Cons**: Integration with (Jira) software used by the internal team is restricted and ends up making tasks that could be automated, manual. As an example, I mention information from Jira, which cannot be shared on Movidesk.
Although I have recently seen improvements in the reports, I miss some reports to monitor the actions of agents, focused on management.
> 
> When we chose Movidesk, it was a great challenge. We went through a 3-month preparation to ensure that the tool change process did not impact our customers, and it was a success.
We were able to organize our operation and share the information.
After 1 and a half years of use, we are still improving our day to day with the customizations that the tool allows, giving the possibility for the process of continuous improvement, which never stops.

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### "Acessos diários e gestão de usuários" — 5.0/5

> **Verified Reviewer** | *23 March 2023* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: a funcionalidade de chatbot tem ajudado a manter os usuários sempre atualizados sobre as solicitações do portal, sempre alimentamos com manuais e guias.Também usamos bastante as respostas de tickets abertos via email, sempre é bem rapido e eficiente
> 
> **Cons**: a curva de aprendizado para configurar a plataforma é um pouco alta, mas imagino que isso seja comum entre outras ferramentas, mas depois de pouco tempo já tive muita facilidade para implantar coisas novas para os usuários
> 
> nos ajudou bastante a manter os clientes informados e garantir que os problemas na plataforma fossem devidamente documentados e resolvidos.

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### "Easy attendance control" — 4.0/5

> **Emilio Joaquín** | *10 December 2019* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: It has a very easy to use and understand interface, allows you to quickly consult the necessary information.
> 
> **Cons**: There are a lot of settings and settings to start using the software.
> 
> After the necessary configurations, working with Movidesk has made it possible to handle problems more easily, it has many built-in tools that make it easy.

-----

### "Avaliação" — 5.0/5

> **Gleibson** | *10 November 2022* | Information Services | Recommendation rating: 9.0/10
> 
> **Pros**: Custo-benefício, a plataforma é intuitiva e muito boa para gerenciar comunicação via chat.
> 
> **Cons**: relatórios e gestão de fila e tickets, ainda não possuímos um chat continuo como no zendesk, todo novo contato gera um novo ticket e a pessoa tem que recapitular o que precisa.
> 
> Tem sido no geral uma experiência positiva, mas com pontos a melhorar.

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### "Melhor ferramenta de Helpdesk\!" — 5.0/5

> **Renan** | *24 August 2020* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Incrivelmente fácil de usar, fácil de editar e personalizar da forma que atenda a sua necessidade. Automatiza processos, gera estatísticas.
> 
> **Cons**: Algumas melhorias de layout, mas nada que afete a usabilidade.
> 
> Excelente experiência, atendimento e suporte de qualidade. Configurei tudo diretamente com a ajuda do suporte.

## Links

- [View on Capterra](https://www.capterra.co.za/software/192413/movidesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/192413/Movidesk/> |
| en-AE | <https://www.capterra.ae/software/192413/movidesk> |
| en-AU | <https://www.capterra.com.au/software/192413/movidesk> |
| en-CA | <https://www.capterra.ca/software/192413/movidesk> |
| en-GB | <https://www.capterra.co.uk/software/192413/movidesk> |
| en-IE | <https://www.capterra.ie/software/192413/movidesk> |
| en-IL | <https://www.capterra.co.il/software/192413/movidesk> |
| en-IN | <https://www.capterra.in/software/192413/movidesk> |
| en-NZ | <https://www.capterra.co.nz/software/192413/movidesk> |
| en-SG | <https://www.capterra.com.sg/software/192413/movidesk> |
| en-ZA | <https://www.capterra.co.za/software/192413/movidesk> |
| pt | <https://www.capterra.com.br/software/192413/movidesk> |
| pt-PT | <https://www.capterra.pt/software/192413/movidesk> |

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