---
description: Learn more about Kaleyra price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Kaleyra Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Cloud Communication Platform](/directory/31362/cloud-communication-platform/software) > [Kaleyra](/software/190037/kaleyra-hexa)

# Kaleyra

Canonical: https://www.capterra.co.za/software/190037/kaleyra-hexa

> Cloud-native CPaaS enabling programmable messaging, voice, video, and AI-driven customer engagement via APIs.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Kaleyra?

Industries:
Banking \& Financial Services, Healthcare, E-commerce \& Retail, Travel \& Hospitality, Logistics \& Transportation, Contact Centers \& Customer Support

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 3.5/5 | Based on overall reviews |
| Customer Support | 3.5/5 | Based on overall reviews |
| Value for Money | 3.5/5 | Based on overall reviews |
| Features | 3.5/5 | Based on overall reviews |
| Recommendation percentage | 60% | (6/10 Likelihood to recommend) |

## About the vendor

- **Company**: Tata Communications

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Contact Kaleyra for pricing details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Italian, Spanish
- **Available Countries**: India, Italy, Spain

## Features

- Audio/Video Conferencing
- Call Center Management
- Call Recording
- Campaign Management
- Chat/Messaging
- IVR
- Multi-Channel Communication

## Category

- [Cloud Communication Platform](https://www.capterra.co.za/directory/31362/cloud-communication-platform/software)

## Related Categories

- [Cloud Communication Platform](https://www.capterra.co.za/directory/31362/cloud-communication-platform/software)
- [Telephony Software](https://www.capterra.co.za/directory/30084/telephony/software)
- [Unified Communications Software](https://www.capterra.co.za/directory/31035/unified-communications/software)
- [Call Centre Software](https://www.capterra.co.za/directory/30007/call-center/software)
- [IVR Software](https://www.capterra.co.za/directory/30231/ivr/software)

## Alternatives

1. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [3CX](https://www.capterra.co.za/software/158704/3cx) — 4.4/5 (465 reviews)
3. [JustCall](https://www.capterra.co.za/software/157853/justcall) — 4.1/5 (223 reviews)
4. [Ringover](https://www.capterra.co.za/software/169627/ringover) — 4.7/5 (858 reviews)
5. [Bitrix24](https://www.capterra.co.za/software/113540/bitrix24) — 4.2/5 (984 reviews)

## Reviews

### "Day to day use of the software" — 5.0/5

> **Mohammed** | *20 December 2022* | Human Resources | Recommendation rating: 7.0/10
> 
> **Pros**: The calls can be made using shortcuts and dialler.The calls are recorded for quality and AHT reference
> 
> **Cons**: Instead of having and seperate dialer, it would be helpful if there was an inbuilt dial pad.

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### "DIY Product\! Good for small size organization\!" — 4.0/5

> **Anand** | *14 April 2022* | Nonprofit Organization Management | Recommendation rating: 5.0/10
> 
> **Pros**: I like where we can set up the IVR by ourselves. We don't need any IT people. And most of the features really good. And customer support is good too\!
> 
> **Cons**: It's really helpful if customer support is available over the chat 24/7.

## Links

- [View on Capterra](https://www.capterra.co.za/software/190037/kaleyra-hexa)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/190037/Kaleyra-Hexa/> |
| en-AE | <https://www.capterra.ae/software/190037/kaleyra-hexa> |
| en-AU | <https://www.capterra.com.au/software/190037/kaleyra-hexa> |
| en-CA | <https://www.capterra.ca/software/190037/kaleyra-hexa> |
| en-GB | <https://www.capterra.co.uk/software/190037/kaleyra-hexa> |
| en-IE | <https://www.capterra.ie/software/190037/kaleyra-hexa> |
| en-IL | <https://www.capterra.co.il/software/190037/kaleyra-hexa> |
| en-IN | <https://www.capterra.in/software/190037/kaleyra-hexa> |
| en-NZ | <https://www.capterra.co.nz/software/190037/kaleyra-hexa> |
| en-SG | <https://www.capterra.com.sg/software/190037/kaleyra-hexa> |
| en-ZA | <https://www.capterra.co.za/software/190037/kaleyra-hexa> |

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