15 years helping South African businesses
choose better software

What Is Commusoft?

Efficiently grow your commercial & residential operations with Commusoft’s field service software. Win more installation quotes with maintenance service agreements and accommodate appointments by dispatching technicians in real-time. Our clients easily manage customer relationships with self-service options and reduce admin burdens by automating their most complex processes. Discover why 10,000+ electrical, HVAC, and plumbing contractors trust Commusoft to oversee all aspects of their business!

Who Uses Commusoft?

Commusoft is an all-in-one trades solution focusing on commercial and mechanical plumbing, electrical, HVAC, and facility management business processes for installation, maintenance, and repair jobs.

Commusoft Software - Commusoft Devices
Commusoft Software - Commusoft's Reports and Dashboard
Commusoft Software - Commusoft's Inventory Management system
Commusoft Software - PPM Management
Commusoft Software - Asset Management

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Reviews of Commusoft

Average score

Overall
4.7
Ease of Use
4.6
Customer Service
4.8
Features
4.6
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
77%
4
20%
3
2%
1
0%
Phil
Phil
Director in UK
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source

Reliable, advanced, bespoke software that I genuinely couldn't run my business without.

5.0 7 years ago

Pros:

Apart for the ability to seamlessly control every aspect of my business, from the initial customer inquiry all the through to invoicing, it's the customer support and wide range of industry-specific knowledge which the Commusoft team delivers that sets them apart from the competition. I really don't know how I managed before using Commusoft. Commusoft is constantly evolving and updating. Whenever I think of a function I would like to see available it's usually already been thought of and in the process of happening.

Sam
Director in UK
Construction, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Take your business to the next level

5.0 2 months ago New

Comments: Commusoft has transformed my business and saved us countless hours of administration time. Without a doubt this software has saved us money and even helped us expand as a business. Also exciting as they are always striving to improve the software with new features and updates so its actually nice to be part of their journey too.

Pros:

User friendly software once all up and running, having everything in one place is a huge help for keeping organised and being able to access job history within a few clicks.

Cons:

My only gripe is that we don't have telephone support on our package and I think this should be available for all clients but we only have email support unless there was a more complicated issue they would arrange to call us.

Kristofor
Director in UK
Facilities Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Very poor CRM system

1.0 2 months ago New

Comments: Terrible. I paid £1000 for 5 training sessions that were horrendous. The trainers themselves don't even fully understand the system. Costing me 3.5k for an app that made my business worse and I had to abandon after 2/3 months

Pros:

Nothing. The system is very hard to work.

Cons:

The fact the app is totally different from the desktop and you can't do on site quotes.

Commusoft Response

2 months ago

Your feedback is very important to us. We sincerely apologise for the frustration you’ve experienced with Commusoft. We regret any inconvenience caused by trainer illness and scheduling issues. Our CRM caters to diverse business needs but requires some learning and adaptation. Variations between desktop and mobile functionalities occur due to platform differences. Our sales team provides accurate information. Your prompt sign-up post-demo suggests a clear understanding of our product’s capabilities. Our records indicate your suitability as a main office user, aligning with Commusoft’s recommended usage but will review procedures for consistent messaging. Our refund and cancellation policies are clearly outlined in your contract. Our contract terms are binding. Early termination requires full payment for the contracted period. For further discussion, please get in touch with us via email. While we maintain firm policies, we’re open to assisting in resolving any misunderstandings.

Ali
Admin in UK
Construction, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Commusoft Software User Review

5.0 2 months ago New

Pros:

5 stars! This software is a lifesaver! It keeps our business running smoothly. We can do everything we need in one place: invoices, scheduling, and keeping track of the engineers. Plus, the invoices look great and the reminders on invoices and PPM mean no more late payments or maintenance! Big time saver. Customer service is fantastic, always there to answer our questions quickly. Highly recommend!

Cons:

On the customers profile, I would prefer to have an option where we are able to select if the customers have a contract with us or not. If so, it would then allow us to input how long the contract period lasts. This will enable us to keep track of which clients have contracts with us and for how long.

Simon
Managing Director in UK
Utilities, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Exquisite

5.0 2 years ago

Comments: Since incorporating Commusoft in to our business in 2012, the software has assisted us greatly in developing and growing as a business. They are constantly working on new updates and developments to improve the software and add new features and if you do have any issues along the way, they are always on hand to assist you with client support.

Pros:

It covers almost everything we need from the diary, invoicing, estimating and key reporting.

Cons:

Integration (transfer of date) with Sage can be problematic. It wasn't always problematic but has been more recently.