Commusoft

Perfect Management System

Comments: Commusoft is an excellent tool for my business and I couldn't be without it now. Customer support are brilliant.

Pros:

Everything can be kept in one place, job specific information, reports, certificates & photos. This really helps the engineers on site when carrying out the work.

Cons:

Some time keeping features. It only logs travel when travelling to the job, not returning.

Using Commusoft as a Property Maintenance firm.

Pros:

The ease of scheduling jobs for our engineers. The system allows our engineers to have the Commusoft app on their phones to see their diaries and fill out job updates for the team in the office to have all in one place. We can then send out job reports and invoices from the Commusoft system straight to clients.

Cons:

Storage issues arise from time to time which require us to individually go into old jobs and delete pictures/videos.

Experience with commusoft

Comments: When you first start you should be given more one to one help, then mistakes wouldn't happen.
Bit disappointed with the diary and other features, cant understand why I've not been set up on the new system yet which looks a lot better.
Seem to be having lots of problems with the two systems together quick books and commusoft.

Pros:

Customer data base, quick to find out what you have done at a property,

Cons:

need more training on how to use the software, now ive been using it a while, I'm sure there is plenty of bits I'm not using that I could be using

User friendly and simplifies all complicated processes.

Comments: Makes my life so much easier and simpler with Commusoft.

Pros:

Commusoft is an easy to use, CRM software to help manage day to day diaries for our engineers and estate agents. They are constantly upgrading their software to improve features and their support team is very helpful when you are stuck.

Cons:

it can be a bit overwhelming when boarding however the team provides training which makes it a lot easier to use

A great tool for running our company

Pros:

Ticks all the boxes needed to run our plumbing, gas, electrical, minor building works company. We use it for diary management, invoicing, contacting customers and much more. It helps run our company efficiently.

Cons:

The support is done over email, there isn't a specific number we can call to talk to somebody over the phone. However, they usually respond quickly.

very good software for our heating buisness

Pros:

It takes the stress out of managing invoices, diary maintaince, job scheduling and is really easy to use. it allows us to create customer profiles and have all the work carried out at hand easily to monitor over the years

Cons:

sometimes it does not always link to our accountancy software- we have to manually rest it

Commusoft Review

Comments: We have been using it for a number of years now and cant recommend it highly enough. Any issues are dealt with quickly. Its very quick in updating at real time and is very user friendly

Pros:

It is a fast system that our office staff and engineers find easy to use

Cons:

The occasional change of lay out can sometimes cause confusion

commusoft review

Comments: we have had commusoft for a number of years and find it a easy and flowing system

Pros:

This is a easy system to use i have used different software over the years and this has to be the most easiest

Cons:

the only downside is that you have to buy extra data when you have run out

Very Simple Software Once Configured

Comments: Overall, we are very happy with Commusoft and it has enabled the company to be more efficient.

Pros:

Easy to schedule engineers daily work and move jobs when needs change

Cons:

Can be very complicated to initially set up. Also adjusting invoices and managing invoicing is not easy.

Training calls

Comments: Commusoft has made a massive difference in the daily running of the business, from booking jobs in to quotes and invoicing customers. We can now keep track on previous customers, send out service reminders, leave notes for the future, etc. Thank you to the support team for all the support and training.

Pros:

There is so much to the software to help make the daily running of the business more efficient. The training calls were great, on everyone I learned so much more about what it could do and how to make it better for us as a company. Support team gave us so much support on every call and helped us critique the system to improve it for our business. Would definitely recommend the training calls and the system.

Cons:

There is so much to the system it is difficult to know everything, but thats why it is so important to have the Training calls.

Amazing

Comments: Brilliant, love it

Pros:

Very easy to use, store all the info a business like ours could need, integrates with Xero and Stripe which save us lots of time, no need for any paperwork, could not live without it.

Cons:

Only minor annoyances.... Doesn't seem to work well on mac (home computer) not sure if this is my computer though or if I'm doing something wrong but it has lots of buttons missing and only half a screen etc... the engineers complain about the app sometimes, the diary being on the complete wrong day, I have noticed its a lot better since it has been updated. It takes 4 clicks to print 1 invoice! You cant amend service sheets from the office, I understand why but its very annoying when they have done one mistake like not clicked rented. You cant see feedback on the diary when you hover over each job, you have to type in every job number into another tab as when you click view job from the diary you loose your dairy day so have to keep going clicking back to the diary, please let us see feedback from the diary when you hover over the event. This is one of my biggest hates about commusoft, when you open the side bar eg view diary event from the job page, if you want to close that side panel this comes up, and you have to click this to close it, really hate this. Are you sure you want to close side panel? Yes No, it would be so much better it you could just click off it like you can when you open a service cert, you can view it then click the main page and it just closes (emails do it as well, really annoying)

The best CRM for plumbing and heating engineers

Comments: I have used Commusoft for 8 years. Very few problems. Their support ticket system works very well. Our customers are impressed with the detailed job reports, record keeping, invoices, service reminders and automated communications. I am not the most organised person so without this I would be lost. We have records of every visit, quote, invoice and part fitted for every customer over the last 8 years. It takes time to use but it’s worth it.

Pros:

Detail of record keeping such as appliance, stop cock and gas meter location. Integrates with Xero very well for invoices, debtors etc. Detailed reporting for sales, profit and engineer performance. Sending service reminders and booking confirmations by SMS or email. Let’s customer know when the engineer is on their way. Uploading images and files to the job. Adding and saving parts to the job. Digital safety certificates, service/commissioning records, job reports, invoices and statements. Engineer job questions when they arrive or leave. For example “what parts did you use, have you put a sticker on the boiler”.

Cons:

It is not the quickest to use but it is continually improved so I am sure they will make it more efficient to use.

Fantastic Software! Amazing Support!

Comments: Our experience with Commusoft has been first class in all aspects including the informative and comprehensive documents provided to help with the migration to the new version and the brilliant software. I wouldn't hesitate to recommend Commusoft to anyone looking for a fantastic, easy to use system with plenty of functionality!

Pros:

We have recently upgraded to the most recent version of Commusoft and absolutely love it! The software is very user friendly for both office staff and engineers. There is a lot more functionality within the new version which makes everything much easier and quicker. We were a bit apprehensive about making the leap to the new version however the support we have received in both the pre and post migration calls and the training calls has been absolutely fantastic and we couldn't have wished for more!

Cons:

There is nothing about the new version of commusoft that we don't like and we can't wait to keep discovering all the new features and learning how to get the best from the software (all of which is provided by the amazing support team).

Great Product

Comments: We've been using Commusoft for a number of years now and have also found the team to be very helpful and knowledgeable.
The system is great, it helps reduce admin time and keeps the job statuses up to date.

Pros:

It's portable so you can see what's going on from anywhere with internet. You can capture a lot of information about jobs. Ease of use when booking jobs

Cons:

We sometimes find the job locations on the map are way out and as we work a lot in the countryside the mobiles don't always sync straight away.

Excellent Service, Fantastic System.

Comments: My overall experience with Commusoft has been very positive, the pre-migration call and post-migration call where very easy going and enjoyable, and I must admit, I was quite concerned it would be awkward, not at all, the reps are very supportive, understanding and patient, and put you at ease. Any concerns are quickly dealt with in a clear and easy to understand way.

Pros:

The leap from version 3 - 4 was night and day, but it didn't take a whole lot to learn the new system as it still felt familiar, but significantly more polished. The customisation options and the settings in the new software are it's biggest selling point compared to the old one. I remember initially speaking to one of the reps and them saying, in the old system we are only using 5% of what Commusoft is capable of and thinking... well if there are more features... they are not readily available or are very hard to find. This is not the case in V4.

Cons:

I would struggle to find anything I really dislike, If anything I would like to be able to get an event booked into the diary before putting in the information of the job, as it keeps the customers hanging on, but I am still learning the system and so there might be a way I can actually do that, which I have not yet found, it's still early days.

Commusoft has revolutionise the way we work

Comments: Reduced admin time with diary management and invoicing

Pros:

We've been using Commusoft since December 2019 and with 6 engineers out on different jobs it has streamlined office time spent in diary management and invoicing not to mention the history building on each property of all the jobs carried out and appliances in situ. No more handwritten and lost certificates everything is all stored in one place. It integrates really well with Xero accounting system. The training and set up support made the transition at our busiest time of year really easy. It's well work every penny we pay for it.

Cons:

Some parts require too many click steps to carry a task - i.e. sending an invoice

Commusoft helped us save time spent doing admin work, helped us manage our customers better.

Pros:

Working with Commusoft has been a great experience from the start. The training has been fantastic and made sure we knew what we were doing. When they upgraded us to their new system although it was very different they made sure we were trained again on all the changes. The new version is a massive upgrade, so we are very happy with that. We use most of the features everyday - setting up customers, sending service reminders, invoicing and filling in certs. We just started using the MailChimp integration which means we can send marketing emails to all our customers, which is really improving our customer service

Cons:

There is so many features that it can be a bit overwhelming, but having the support available an email away means we can always get help.

G Jassal Review

Comments: We love working with Commusoft! The staff are amazing and provide great support for anything big or small that you need help with.
The system is incredibly easy to use and there is a great knowledge database for anything you need.

Pros:

As a small team Commusoft makes it easier for us to communicate between users and engineers. We love the ease of the system and how there is a knowledge database to answer any questions. The staff are always lovely and provide excellent service with any questions we have.

Cons:

We provide quotations for our clients and would love to have the feature of a dropdown for additional options with our estimate templates, as at the moment we are copying and pasting the information.

Brilliant Plumbing & Heating Software

Comments: We have used Commusoft for almost six years now. I think since we have made the change we have realised the value of the software and how much it helps us be in control of our business.

Pros:

I like how the software can be accessed via any computer at any time of day. I also like the fact that you can pull various reports, to see what invoices are due, which jobs need invoiced so you know what still needs to be done. We also integrate with Xero which works very well.

Cons:

I suppose the cost factor is something to consider. Although it's a very valuable software, some items or upgrades can work out expensive overall. But I do feel we would be lost without it.

Changed our business for the better!

Pros:

The diary and maps, work address feature are my favourite features. I love that this JMS is streamlined for planned and reactive maintenance companies like ourselves, particularly working in conjunction with estate agents.

Cons:

My accounting software sometimes rejects CIS invoices with domestic reverse vat charge, that is our only flaw.

Invaluable in assisting with day to day tasks

Comments: Commusoft takes the stress and hard labour out of many office tasks, everything is in one place, making the day to day running of the office as smooth and pleasant as possible. I would highly recommend Commusoft.

Pros:

simple and easy to use, have never experienced any issues and someone has always been the other end of the phone and or an email to assist with anything i have been unsure of.

Cons:

I have no complaints, I look forward to discovering new features.

Happy Commusoft Customer

Comments: My experience of using Commusoft has been a very positive one.

Pros:

Commusoft is very easy to use and it meets our current business needs. We have been using this system for a number of years now and would highly recommend it to others. Commusoft offer great support and always get back to me within a day and then follow up to make sure that everything has been resolved. Commusoft continues to be developed and improved upon which is also a positive.

Cons:

I have no issues at all. The software does everything that I need it to do.

Professional from the start, Commusoft have got a great product backed up by a very thorough team.

Pros:

The ability to manage your business in one package whether a large company or small. The software has been designed for trade professionals, it is very extensive and constantly being updated, Commusoft team are willing to listen to their customers for input and potential idea's. Being such a complete package means there is a lot to learn, and although the training may seem costly on the surface of it, once you have had the training you can understand why you need it, there is so much you can do to tailor the software around your company. One of the rep was amazing at going through all the features, and although there are some complicated sections, she was patient and thorough which meant we got the most from the training. The backup is excellent, they respond via email or phone promptly and always make sure that the question/query is dealt with.

Cons:

The cost of the packages and the training means you have to make sure this is the right software for your company, however when looking at the training, once you have been through the training you understand why the cost is what it is. As usual, you pay for what you get. This is a tailored piece of software.

Great product

Pros:

Easy to use, simplifies processes, allows us to communicate well with the customer easily and keep them in the loop and for the engineer to keep us informed of the jobs quickly and efficiently.

Cons:

Nothing - I have no issues - product is easy to use

Electricians

Comments: I can say the overall use of this is fantastic and have and would always recommend the software.

Pros:

1 - All jobs sent to our electricians. 2 - No lost paperwork. 3 - Pictures of all jobs. 4 - Easy to use

Cons:

I do not have many cons about this other than. If you have more than one person with the same name and you have a lot of people, you can not see the second name fully when adding jobs. You can not bulk delete notifications do if you have a big build up. You can not use this feature.