EcholoN

Who Uses EcholoN?

EcholoN -Made in Germany- provides a comprehensive yet simple solution for your service, support and customer service. The individual standard software tailored suit for Enterprise Service Management

What Is EcholoN?

- Made in Germany -

EcholoN, the Service Management Software Suite, represents a comprehensive solution for service, support and customer care.

Modular and expandable: | Ticket system | Helpdesk | IT Service Management (according to ITIL) | Service Management | Service Desk | Field Service Management | Emergency management | Quality management. Software from Germany. Programming and support based in Borstel-Hohenraden near Hamburg. Book a free demo tour now.

EcholoN Details

mIT solutions

https://www.echolon.de/de/

Founded 1999

EcholoN video
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EcholoN pricing overview

EcholoN does not have a free version and does not offer a free trial. EcholoN paid version starts at US$5 500,00/one-time.


Starting Price

US$5 500,00/one-time

Pricing Details

EcholoN Express with 5 users

Free Version

No

Free Trial

No

EcholoN deployment and support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Deployment

  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

EcholoN Features

  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management

View full list of Customer Service Software

  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatch Management
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Online Time Clock
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Work Order Management

View full list of Field Service Management Software

  • Alerts / Escalation
  • Automated Routing
  • Call Center Management
  • Customizable Branding
  • Document Storage
  • Email Integration
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Ticket Management
  • Workflow Configuration

View full list of Help Desk Software

  • Audit Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Inventory Management
  • Maintenance Management
  • Procurement Management
  • Requisition Management
  • Supplier Management

View full list of IT Asset Management Software

  • Access Controls/Permissions
  • Capacity Management
  • Compliance Management
  • Inventory Management
  • Issue Auditing
  • License Management
  • Maintenance Scheduling
  • Patch Management
  • Remote Access/Control

View full list of IT Management Software

  • Contract Management
  • IT Asset Management
  • Incident Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management

View full list of IT Service Software

  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal

View full list of ITSM Tools

  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Project Management
  • Recurring Issues
  • Task Management

View full list of Issue Tracking Software

  • Audit Management
  • Complaint Management
  • Compliance Management
  • Corrective and Preventive Actions (CAPA)
  • Defect Tracking
  • Document Control
  • Equipment Management
  • ISO Standards Management
  • Maintenance Management
  • Risk Management
  • Supplier Quality Control
  • Training Management

View full list of Quality Management Software

  • CMDB
  • Change Management
  • IT Asset Management
  • Incident Management
  • Knowledge Base
  • Mobile Access
  • Procurement Management
  • Remote Control
  • SLA Management
  • Self Service Portal

View full list of Service Desk Software

  • Barcode / Ticket Scanning
  • Concessions Management
  • Customer Data Management
  • Employee Management
  • Kiosk Ticketing
  • Mobile Ticketing
  • Online Ticketing
  • Onsite Ticketing
  • POS
  • Print-at-Home
  • Promotions Management
  • Season Tickets
  • Seating Map
  • Ticket Brokering
  • Ticket Reservations
  • Website Management

View full list of Ticketing Systems

EcholoN Alternatives

More EcholoN alternatives

EcholoN Reviews

Read all reviews

Overall rating

4,7/5

Average score

Ease of Use 4,4
Customer Service 4,8
Features 4,9
Value for Money 4,5

Review software

Share your experiences with other software buyers.

Write a Review!
Christian P.
Senior Department Head
Restaurants, 10 000+ Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/08/27

"Feedback"

Comments: In close partnership with miT solutions we have been able to constantly expand, adjust, correct, improve, optimize the features, usability and acceptance of the platform providing transparency, compliance, cost control and state of the art reporting and analysis. It has been a successful journey built on continuous interactions, exchange, communication, planning and trust.

Pros: The software and customization we have implemented cover the full range from capturing and managing the installed asset base, assigning service partners and schedulable maintenance tasks, logging Incidents by Stakeholders and Third Parties, digital work reports, to a fully integrated invoicing work flow for Owner/Operators. We continue to expand the features based on requirements and feedback from our users ensuring ease of use and high acceptance. That speaks for itself.

Cons: During the implementation process, the software has been continuously customized and expanded to suit our specific requirements. Hence, what was created is what we need.

Vendor Response

by mIT solutions on 2020/09/30

The EcholoN-Team says thank you very much for your positive evaluation :)

  • Reviewer Source 
  • Reviewed on 2020/08/27
Florian K.
Head of QSR Service
Wholesale, 501-1 000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2020/11/09

"Flexible software solutions for high demanding customers"

Comments: EcholoN is a very helpful software when dealing with incidents all over Germany. It reduces our workload a lot through automatic workflows, email templates and escalation protocols. Change requests from our customers may take some time to implement but the end result is always worth it.

Pros: Very flexible, the software can be customized in every way possible to meet the customer's needs. Every wish of the customer is taken into consideration and everybody is trying to implement the changes as fast and intuitive as possible. The helpdesk provided by mIT Solutions is always friendly and eager to help.

Cons: The time from the concept phase to the actual implementation into the system is sometimes a bit long. However, this is software development which is per default time-consuming.

Vendor Response

by mIT solutions on 2020/11/11

The EcholoN-Team says thank you very much for your positive evaluation :)
We are constantly working on extending the range of functions of EcholoN, making it more configurable and easier to use.

  • Reviewer Source 
  • Reviewed on 2020/11/09
Olaf C.
IT Service Manager
Events Services, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/07/14

"EcholoN for ITSM Processes"

Comments: All ITSM processes such as incident management, problem management, service desk support and CMDB could be mapped in EcholoN. The entire IT organization benefits greatly from the use of the ITSM solution EcholoN.

Pros: With EcholoN, all SLA-based operational ITSM processes can be mapped. The software can be adapted very quick an well and in detail to the requirements.

Cons: Due to the wide range of functions, administration is somewhat complex in some areas. When it comes to implementing more complex requirements, the manufacturer's team is on hand to provide competent support.

Vendor Response

by mIT solutions on 2020/08/27

The EcholoN-Team says thank you very much :)
We are constantly working on extending the range of functions of EcholoN, making it more configurable and easier to use.

  • Reviewer Source 
  • Reviewed on 2020/07/14
Verified Reviewer
IT-Techniker
Information Technology & Services, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2020/11/09

"EcholoN begleitet alle Mitarbeiter"

Comments: Vom Incident-Management über Changes, CMDB, Reklamationen bis hin zu SLAs kann in EcholoN alles abgebildet werden

Pros: Der grosse Funktionsumfang von EcholoN darf nicht unterschätzt werden. Alle Mitarbeiter, alle Abteilungen erfassen und bearbeiten Vorgänge in EcholoN. Eine strukturierte und aktuelle CMDB und Cockpit-Auswertungen zu Störungen und Changes bieten eine gute Basis für regelmässige Kundengespräche und Optimierungen.

Cons: Durch den riesigen Funktionsumfang ist die Übersicht und Verwaltung nicht immer selbstverständlich. Nach einer kurzen Nachfrage beim mITsolutions-Support klären sich die offenen Fragen jedoch schnell.

Vendor Response

by mIT solutions on 2020/11/11

Das EcholoN-Team bedankt sich recht herzlich fuer Ihr Feedback und die positive Bewertung :)
Wir sind staendig dabei EcholoN besser konfigurierbar zu machen und die Bedienung zu vereinfachen.

  • Reviewer Source 
  • Reviewed on 2020/11/09
Verified Reviewer
IT Servicedeskmitarbeiter
Civic & Social Organization, 1 001-5 000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2020/10/14

"Echolon am Servicedesk"

Comments: Dank Echolon haben wir alle unsere Anfragen und Meldungen in einer Anwendung im Blick. Wir können am Servicedesk jederzeit Auskunft über den Status der Bearbeitung treffen. Außerdem ist unsere komplette Hardware erfasst sodass wir jederzeit Zugriff auf Informationen zu den Standorten, Wartungsverträgen usw. haben. Auch nutzen wir die Daten in Echolon als Basis für unsere interne Verrechnung.

Pros: Am Besten gefällt mir am UserClient der Umfang der Funktionen. Wir können hier z. B. direkt auf die CMDB Daten zugreifen, es werden Beziehungen teilweise grafisch dargestellt. Bei der Erfassung von Anfragen wird sofort in der KNB gesucht. Auch die Wissensdatenbank lässt sich direkt im Client pflegen und Artikel lassen sich hier fürs Selfhelpportal veröffentlichen. Desweiteren werden hier auch Ankündigungen ohne Umwege angelegt. Und über die mächtige Suche findet man mit etwas Übung so gut wie alles.

Cons: Die Einarbeitung in das System ist uns allen am Anfang etwas schwer gefallen bedingt durch die für uns neue Sicht auf manche Themen und Arbeitsabläufe.
Desweiteren ist der UserClient im täglichen arbeiten bei uns im Hause etwas schwerfällig. Das mag aber dem Funktionsumfang geschuldet sein.

Vendor Response

by mIT solutions on 2020/10/20

Das EcholoN-Team bedankt sich recht herzlich fuer Ihr Feedback und die positive Bewertung :)
Wir sind staendig dabei die Bedienung von EcholoN zu vereinfachen [https://forum.echolon.de/t/screencast-die-echolon-suche/1988]

  • Reviewer Source 
  • Reviewed on 2020/10/14