Gist

Gist

by ConvertFox Global

Who Uses Gist?

SaaS, marketing agencies, business services, home services, bloggers and publishers, e-commerce

What Is Gist?

Gist is a suite of tools businesses use to market, sell and communicate with their customers. We're on a mission to help marketing, sales and support teams create great customer experiences in every interaction across the customer lifecycle, at scale.

Today, over 20,000 businesses are using Gist and we're just getting started. Join us on this journey and help us transform the way people run businesses.

Gist Details

ConvertFox Global

https://getgist.com

Founded 2017

Gist Pricing Overview

Gist has a free version and offers a free trial. Gist paid version starts at US$9,00/month.

Starting Price

US$9,00/month

Pricing Details

Pricing for the Support package is $9/mo per user. Our Growth suite is $24

Free Version

Yes

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Gist Features

Help Desk Software
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Gist Reviews

Showing 5 of 116 reviews

Overall
4,8/5
Ease of Use
4,6/5
Customer Service
4,7/5
Features
4,6/5
Value for Money
4,8/5
Luke D.
Owner
Marketing & Advertising, Self Employed
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/01/15

"All-In-One Marketing Automation Software - Covers Most Features Needed"

Pros: I’ve been a fan of Gist (formely Convertfox) since after they launched their product. Since then, the product has developed with updates and new features being rolled out to assist business owners. The fact that it’s an all-in-one marketing automation platform is where it demonstrates its value. It incorporates: • Automations based on events
• Email automation
• Live chat & bots
• Scheduling
• Help desk/ knowledge base
• Forms
• Tracking
• Plenty of integrations
The platform essentially saves you connected different apps via APIs as it’s an all in one where contact data is updated along the way, from lead to customer.

Cons: Gist are constantly improving and listening to customer feedback which is great, but sometimes it does take time to implement. This is to be expected though from any company especially when there’s many users wanting all types of integrations and features added.

  • Reviewer Source 
  • Reviewed on 2020/01/15
Andrew B.
Andrew Beach
Management Consulting, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    3/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2019/07/23

"Course Creator's Dream: marketing, customer service, booking, knowledge base - It's all here"

Pros: Love that everything is integrated and works together. Chat is cross platform with twitter, facebook and your website (javascript can be placed on any website that allows it including many 3rd party apps). Email product is maturing really well compared to others in the market in just 2 short years.

Cons: Having an all-in-one product is really ambitious. Doing that in 2 years is spectacular. Although some features aren't yet fully developed, the product is definitely a player against others in the space. Also needs updates to customer service/communications especially in the area of product updates.

  • Reviewer Source 
  • Reviewed on 2019/07/23
Michael O.
CEO
Computer Software, 13-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/05/06

"Gist Customer Contact - Ideal for SaaS companies"

Comments: We use Gist as our unified customer contact system. Customers can use integrated Gist chat in our app for immediate contact both before and after purchase. We use the strong email automation to drive our onboarding of customers and for ongoing customer engagement. Gist is fast and the UI is beautiful to use.

Pros: Gist integrates the three customer contact modules required by SasS companies. It has strong chat, email automation and help desk CRM.

Cons: We've yet to find a limiting feature for our business.

  • Reviewer Source 
  • Reviewed on 2020/05/06
Michael N.
owner
Public Safety, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4/5
  • Ease of Use
    1/5
  • Features & Functionality
    2/5
  • Customer Support
    3/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 2019/10/18

"Gist is not what it's made out to be"

Comments: I was looking for a "helpdesk" solution with near time chat from our website.

Pros: I like the ability to see each page a user has visited on our website and I like being able to reply to customers in near real time.

Cons: It's very un-intuitive and it is too easy to accidentally change or delete data if you click on the wrong icon. What I find most dismaying is there is no way to cancel the account. Once you are signed up, you held hostage. You cannot cancel from the account page nor the subscription page. There is no way to reach someone live and they do not reply to email.

  • Reviewer Source 
  • Reviewed on 2019/10/18
Daniele R.
CEO
Computer Software, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/04/22

"Affordable price for Essential Marketing Tools"

Pros: 8 powerful tools to increase my business. GIST is the perfect tool to handle automation: marketing, support, knowledge base, forms, bots, tracking and much more. Your perfect ally!

Cons: I do not dislike anything. GIST has a LOT of functions and it's not always so easy to understand which tool to use for a specific goal. They have many article and videos, but I would suggest to add more documentation for advanced functions and scenarios. The support team is always available and ready to help though.

  • Reviewer Source 
  • Reviewed on 2020/04/22