---
description: Learn more about FCI Customer Communication Management price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: FCI Customer Communication Management Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/31002/customer-communications-management/software) > [FCI Customer Communication Management](/software/185132/customer-communication-management)

# FCI Customer Communication Management

Canonical: https://www.capterra.co.za/software/185132/customer-communication-management

> Customer communication management (CCM) is a planned strategy that allows organizations to design,manage, \& deliver all outbound tasks.
> 
> Verdict: Rated **4.7/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses FCI Customer Communication Management?

United States, Middle East, Europe,

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 3 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.3/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: FCI CCM
- **Founded**: 1959

## Commercial Context

- **Starting Price**: US$25,00
- **Pricing model**: Usage Based
- **Pricing Details**: Please contact FCI CCM for pricing details.
- **Target Audience**: 501–1 000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: India, United Arab Emirates, United Kingdom, United States

## Features

- Alerts/Notifications
- Chatbot
- Content Management
- Customer Experience Management
- Customer History
- Customizable Forms
- Customizable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Feedback Management
- Interaction Tracking
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-User Collaboration
- Personalization
- Process/Workflow Automation
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Surveys & Feedback
- Template Management
- Third-Party Integrations
- Workflow Management

## Integrations (7 total)

- ChatBot
- HTML5 Product Configurator Software
- PrintAccounts
- Push Notification Gateway
- SMSLink
- WhatsApp
- dashboards.io

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Communications Management Software](https://www.capterra.co.za/directory/31002/customer-communications-management/software)

## Related Categories

- [Customer Communications Management Software](https://www.capterra.co.za/directory/31002/customer-communications-management/software)
- [Customer Satisfaction Software](https://www.capterra.co.za/directory/30541/customer-satisfaction/software)
- [Contact Centre Software](https://www.capterra.co.za/directory/32035/contact-center/software)
- [Customer Experience Software](https://www.capterra.co.za/directory/30671/customer-experience/software)
- [Internal Communications Software](https://www.capterra.co.za/directory/31014/internal-communications/software)

## Alternatives

1. [Bitrix24](https://www.capterra.co.za/software/113540/bitrix24) — 4.2/5 (984 reviews)
2. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Weave](https://www.capterra.co.za/software/141842/weave) — 4.3/5 (668 reviews)
4. [JustCall](https://www.capterra.co.za/software/157853/justcall) — 4.1/5 (223 reviews)
5. [Front](https://www.capterra.co.za/software/132901/front) — 4.5/5 (286 reviews)

## Reviews

### "Excellent working as a part of FCI-CCM" — 5.0/5

> **mayuri** | *05 May 2023* | Computer Software | Recommendation rating: 8.0/10
> 
> **Pros**: SAAS based communication platform is designed to foster great customer experiences.
> 
> **Cons**: Understand the customers point of view as well as reduce the response times.
> 
> I have just joined the organization in April month.

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### "Great experience" — 5.0/5

> **Laura** | *27 June 2020* | Consumer Services | Recommendation rating: 9.0/10
> 
> **Pros**: I like that it was user friendly software
> 
> **Cons**: No changes need to be made. Easy to navigate

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### "Nice CCM Software" — 4.0/5

> **shashank** | *06 May 2019* | Retail | Recommendation rating: 9.0/10
> 
> **Pros**: Good Interface
Timely Result, good customer response
> 
> **Cons**: CCM Integration takes time
Response time

## Links

- [View on Capterra](https://www.capterra.co.za/software/185132/customer-communication-management)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/185132/Customer-Communication-Management/> |
| en-AE | <https://www.capterra.ae/software/185132/customer-communication-management> |
| en-AU | <https://www.capterra.com.au/software/185132/customer-communication-management> |
| en-CA | <https://www.capterra.ca/software/185132/customer-communication-management> |
| en-GB | <https://www.capterra.co.uk/software/185132/customer-communication-management> |
| en-IE | <https://www.capterra.ie/software/185132/customer-communication-management> |
| en-IL | <https://www.capterra.co.il/software/185132/customer-communication-management> |
| en-IN | <https://www.capterra.in/software/185132/customer-communication-management> |
| en-NZ | <https://www.capterra.co.nz/software/185132/customer-communication-management> |
| en-SG | <https://www.capterra.com.sg/software/185132/customer-communication-management> |
| en-ZA | <https://www.capterra.co.za/software/185132/customer-communication-management> |

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