--- description: Learn more about Decisions on Demand price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Decisions on Demand Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Sales Enablement Software](/directory/30798/sales-enablement/software) > [Decisions on Demand](/software/184207/decisions-on-demand) # Decisions on Demand Canonical: https://www.capterra.co.za/software/184207/decisions-on-demand Page: 1 / 2\ Next: [Next page](https://www.capterra.co.za/software/184207/decisions-on-demand?page=2) > Helps marketing and sales route Salesforce leads to the right representative quickly and accurately. > > Verdict: Rated **4.7/5** by 9 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Decisions on Demand? Marketing Operations and Sales Operations teams using Salesforce.com who have complex routing and assignment rules for leads, opportunities, accounts or other objects ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 9 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Decisions on Demand - **Location**: Mountain View, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$35,00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Pricing starts at $20/user/month. Volume discounts available. Contact Decisions on Demand for complete pricing details. - **Target Audience**: 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Croatian, Czech, Danish, Dutch, English, French, German, Italian, Norwegian, Spanish, Swedish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - Contact Management - Lead Management - Lead Scoring - Opportunity Management - Prioritization - Process/Workflow Automation - Sales Activity Management - Task Management ## Integrations (1 total) - Salesforce Sales Cloud ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Sales Enablement Software](https://www.capterra.co.za/directory/30798/sales-enablement/software) ## Related Categories - [Sales Enablement Software](https://www.capterra.co.za/directory/30798/sales-enablement/software) - [Sales Force Automation Software](https://www.capterra.co.za/directory/12/sales-force-automation/software) ## Alternatives 1. 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[Consensus](https://www.capterra.co.za/software/141255/consensus) — 4.9/5 (321 reviews) ## Reviews ### "organized and creative" — 5.0/5 > **Verified Reviewer** | *29 June 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: it is very usefull interms of organizing and gathering of information for marketing and sales. > > **Cons**: need a lot of time to learn the product. it take sto much effort to create and organized > > overall experience is awesome. it can help your company grow in sales and marketing. ----- ### "Best Product for Lead Management" — 5.0/5 > **Carla** | *19 September 2019* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: The ease of use. This product is very easy to set up and maintain > > **Cons**: There is not anything that I can think of that I would say I like "least" about this product > > We are using this to replace the lead assignment rules in Salesforce. As I stated above the product is very VERY easy to use and maintain. Working with the vendor was also very helpful as they continue staying in touch with us after the product has been installed offering "personal" support with the dedicated rep that has been with us throughout the product installed. ----- ### "Great Product - Easy to Customize" — 4.0/5 > **Brad** | *05 September 2019* | Insurance | Recommendation rating: 6.0/10 > > **Pros**: It is extremely easy to set up and use, and can be used with any fields. > > **Cons**: I wish it could take over some of the workflow and process builder features rather than just an assignment tool > > We use Decisions on Demand to Round Robin Opportunities to our Sales Team, and keep balanced service teams. ----- ### "DoD functions well, not great for business users" — 4.0/5 > **Kieren** | *05 September 2019* | Education Management | Recommendation rating: 7.0/10 > > **Pros**: Round Robin assignment Weighted Round Robin assignment Related/Child Object assignment Trigger or batch Development team open to conversation and customer informed development > > **Cons**: Complex interface Technical workarounds New product features not matured > > Our assumption buying the app was that it would be easy to use and adopted by business team leads. The reality is that it is far to complex for them. It became a platform tool which the technical dev and support team use which goes beyond salesforce typical record assignment design patterns. Because of this the per user pricing doesn't seem to align with the implementation of the product. The price is okay, but a per org pricing model would make more sense, as users in an organisations team rise and fall in small numbers and managing this user assignment is a pain for a technical teams tooling app. ----- ### "An amazing (and amazingly versatile\!) software tool for Salesforce" — 5.0/5 > **Kevin** | *06 September 2019* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Ability to handle custom objects; ability to handle programmatic and dynamic ownership, incredible technical support, willingness to customize, super-easy rules engine > > **Cons**: I really can't think of anything - it's been smooth sailing since implementation. > > We were used to a round-robin product for cases that was offered by Salesforce Labs, but there was nothing on the market that could handle custom objects (and customized ownership) as well. DonD was on the app exchange, and after speaking with their tech support and a couple of Webex's to show what we wanted to happen, the initial setup was done and the users loved it. We just brought on another group of users and they are delighted at the functionality of DonD as well. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.za/software/184207/decisions-on-demand?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/184207/decisions-on-demand) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | | nl | | | nl-BE | | ----- ## Structured Data