--- description: Learn more about SpiceCRM price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SpiceCRM Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [SpiceCRM](/software/183582/spicecrm) # SpiceCRM Canonical: https://www.capterra.co.za/software/183582/spicecrm Page: 1 / 2\ Next: [Next page](https://www.capterra.co.za/software/183582/spicecrm?page=2) > Cloud and on-premise open source CRM solutions that provides intuitive user interface to manage various sales and marketing operations. > > Verdict: Rated **5.0/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SpiceCRM? The \#1 Open Source CRM for innovative Companies that look for innovative solutions and do not want to spend big amounts on license costs but rather focus on a unique user experience. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 10 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: AAC Services - **Founded**: 2015 ## Commercial Context - **Starting Price**: €19,00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Open Source Product with optional AddOns - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) - **Supported Languages**: Arabic, Bulgarian, Czech, English, French, German, Italian, Polish, Slovak - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Activity Dashboard - Contact Management - Data Import/Export - Document Storage - Email Management - Interaction Tracking - Lead Management - Lead Qualification - Mobile Access - Quotes/Estimates - Reporting/Analytics - Sales Pipeline Management - Segmentation - Task Management - Workflow Management ## Integrations (14 total) - Avaya Cloud Office - CleverReach - EVALANCHE - Emarsys - Five9 - Gmail - Google Charts - Google Maps - Mailchimp - Mailgun - Microsoft Outlook - SAP S/4HANA Cloud - STARFACE - Twilio ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [CRM Software](https://www.capterra.co.za/directory/2/customer-relationship-management/software) ## Alternatives 1. [Zoho CRM](https://www.capterra.co.za/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.co.za/software/204998/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 3. [HubSpot CRM](https://www.capterra.co.za/software/152373/hubspot-crm) — 4.5/5 (4451 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.co.za/software/61368/salesforce) — 4.4/5 (18768 reviews) 5. [Kylas Sales CRM](https://www.capterra.co.za/software/210630/kylas) — 4.8/5 (573 reviews) ## Reviews ### "All we need for CRM" — 5.0/5 > **Mas Idayu** | *09 August 2022* | Oil & Energy | Recommendation rating: 8.0/10 > > **Pros**: We were looking for a CRM system that could be established and operated quickly throughout over five countries. Useful and adaptive to diverse countries and markets. When it came to both sales and customer service, SpiceCRM checked all the requirements. We were able to expand across the rest of the nations within 5-7 months after the testing country went live. > > **Cons**: There is a fix for this issue by exporting the Excel data and processing it from there. Even if SpiceCRM has this feature, it isn't a powerful software suite. Product characteristics need to be better implemented in the future. ----- ### "Where have you been all my life?" — 5.0/5 > **Michael** | *01 July 2021* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: The product is very user-friendly. The latest technology has been deployed and therefore has the greatest flexibility for our use. We have extended the core software considerably and the architecture to customize is very advanced. The fact that the customizations are stored in the DB vs. the file system has made upgrades far easier than other systems we have used. It feels like we are using something like Salesforce - without havign to give up my firstborn. > > **Cons**: We really don't have any dislikes - we are still learning and exploring but at present- we have no cons. > > The guys behind this software make the difference. It is liking going into a restaurant - where the food is great and the service is even better. These guys know how to interact with their community in a positive and encouraging manner. Such a relief to have this type of experience. ----- ### "Great support\! Professional deep dive and intelligent solutions." — 5.0/5 > **Johann** | *05 July 2021* | Professional Training & Coaching | Recommendation rating: 8.0/10 > > **Pros**: the way it was individualized and customized to fit our needs perfectly. the provided solutions were both lean and very sophisticated. The customer journey is intuitive and easy. > > **Cons**: the presented font-end design ist not as stylish/ up to date as we'd like to have it. > > Our use of SpiceCRM is twofold: On the one hand we use it as our Office Management System and customer database, on the other hand, we present the customer with a personal login, where he/ she can fill in different personality tests and questionnaires. Also we integrated tests from other companies with different interfaces. ----- ### "There is almost no limit" — 5.0/5 > **Philipp** | *21 April 2021* | Biotechnology | Recommendation rating: 10.0/10 > > **Pros**: useability, the flexibility, the possibility of customization to your organizational needs, the possible integration into other systems, the customer support and general friendly and user oriented way this company works. > > **Cons**: software is developing over time, from the developer side new features have to be bulletproof before they roll out. correct implementation takes some time. from the user side (my side) new features should be there yesterday already - so this in fact might be more pro than con, as they really care about their product and don‘t want to implement unfinished work. > > a very good overall experience, it‘s worth every cent - especially the customer experience is worth mentioning. ----- ### "Schiedel use Spice CRM" — 5.0/5 > **Garrod** | *25 March 2021* | Building Materials | Recommendation rating: 10.0/10 > > **Pros**: We wanted a group CRM system to cover more than 15 countries that could be set-up and rolled out quickly. Spice CRM ticked the boxes on what we needed for Sales and Service. Pilot countries went live pretty quickly and we managed to roll out to the remaining countries within 6-8 months. System is pretty easy to use and adaptable for different country/market requirements. The system scaled up well as users base grew to over 400. > > **Cons**: None, very flexible we are constantly improving on/in it. > > We had lots of countries without any type of CRM system, others with there own internal systems for different aspects and wanted a group CRM system that bridged the gap between front and back sales office, Sales and Service and linked to our ERP system. 20 Reasons supported us well to implement and configure Spice CRM to our needs. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.za/software/183582/spicecrm?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/183582/spicecrm) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data