---
description: Learn more about Omnicus price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Omnicus Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Cloud Communication Platform](/directory/31362/cloud-communication-platform/software) > [Omnicus](/software/183314/omnicus)

# Omnicus

Canonical: https://www.capterra.co.za/software/183314/omnicus

> Support, engage and retain your customers across voice, chat, email, social media and SMS in one unified interface.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Omnicus?

Omnicus provides solutions for B2C companies that want to support, engage and retain their customers. Our platform manages voice, web chat, email, social media and SMS interactions in a unified UI.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Omnicus
- **Location**: Oslo, Norway
- **Founded**: 2016

## Commercial Context

- **Starting Price**: US$500,00
- **Pricing model**: Usage Based (Free Trial)
- **Pricing Details**: Simple pricing with pay-as-you-go. All features included.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Norway

## Features

- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Tracking
- Call Transfer
- Callback Scheduling
- Chat/Messaging
- Computer Telephony Integration
- Contact Management
- Customer Database
- Customer History
- Customizable Branding
- Dashboard
- Email Management
- Engagement Tracking
- File Sharing
- IVR
- Inbox Management
- Knowledge Base Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Multi-Channel Communication
- Phone Key Input
- Queue Management
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- SIP Trunking
- Service Level Agreement (SLA) Management
- Text to Speech
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- VoIP
- Voice Mail

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [Cloud Communication Platform](https://www.capterra.co.za/directory/31362/cloud-communication-platform/software)

## Related Categories

- [Cloud Communication Platform](https://www.capterra.co.za/directory/31362/cloud-communication-platform/software)
- [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software)
- [Call Centre Software](https://www.capterra.co.za/directory/30007/call-center/software)
- [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software)
- [Telephony Software](https://www.capterra.co.za/directory/30084/telephony/software)

## Alternatives

1. [Zoho Desk](https://www.capterra.co.za/software/169505/zoho-desk) — 4.5/5 (2211 reviews)
2. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Bitrix24](https://www.capterra.co.za/software/113540/bitrix24) — 4.2/5 (984 reviews)
4. [Zendesk Suite](https://www.capterra.co.za/software/164283/zendesk) — 4.4/5 (4072 reviews)
5. [Genesys Cloud CX](https://www.capterra.co.za/software/21409/genesys-cloud) — 4.3/5 (262 reviews)

## Reviews

### "Perfect software for our use\!" — 4.0/5

> **Terje** | *28 July 2019* | Real Estate | Recommendation rating: 9.0/10
> 
> **Pros**: Easy to use. All internal user can easy see the working dialogue with external supporting cases. We also love the "internal notes"
> 
> **Cons**: Nothing. Works perfect for us. Much better than other similar softwares.
> 
> Omnicus is a perfect software for our coworking-hub. We are 2-3 user managing incoming support cases, on different days. The ticket system in Omnicus makes it easy to assign incoming  cases to eachother, and also see all communication that already has been communicated in working cases. Also perfect for internal notes that only our uses can see.

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### "A great help i delivering an awesome customer support experience" — 5.0/5

> **Jan Petter** | *26 July 2019* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: Total control\! The way Omnicus delivers your channels makes it dead easy to stay on top of all our incoming support enquiries. The ability to also communicate through all the different channels in a single case ensures an unparallelled transparency
> 
> **Cons**: We are hoping that notifications via mail/sms/app when tasks are assigned will bet better, maybe even being able to integrate MS Planner - these issues are not optimal for our use as of now.
> 
> Omnis has been instrumental in lifting the quality of our support processes significantly. We are faster, more precise and efficient than ever before.

## Links

- [View on Capterra](https://www.capterra.co.za/software/183314/omnicus)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/183314/omnicus> |
| de-AT | <https://www.capterra.at/software/183314/omnicus> |
| de-CH | <https://www.capterra.ch/software/183314/omnicus> |
| en | <https://www.capterra.com/p/183314/Omnicus/> |
| en-AE | <https://www.capterra.ae/software/183314/omnicus> |
| en-AU | <https://www.capterra.com.au/software/183314/omnicus> |
| en-CA | <https://www.capterra.ca/software/183314/omnicus> |
| en-GB | <https://www.capterra.co.uk/software/183314/omnicus> |
| en-IE | <https://www.capterra.ie/software/183314/omnicus> |
| en-IL | <https://www.capterra.co.il/software/183314/omnicus> |
| en-IN | <https://www.capterra.in/software/183314/omnicus> |
| en-NZ | <https://www.capterra.co.nz/software/183314/omnicus> |
| en-SG | <https://www.capterra.com.sg/software/183314/omnicus> |
| en-ZA | <https://www.capterra.co.za/software/183314/omnicus> |
| nl | <https://www.capterra.nl/software/183314/omnicus> |
| nl-BE | <https://www.capterra.be/software/183314/omnicus> |
| sv | <https://www.capterra.se/software/183314/omnicus> |

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