--- description: Learn more about Monster VoIP price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Monster VoIP Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Monster VoIP](/software/182736/mv-business-voip) # Monster VoIP Canonical: https://www.capterra.co.za/software/182736/mv-business-voip Page: 1 / 3\ Next: [Next page](https://www.capterra.co.za/software/182736/mv-business-voip?page=2) > MonsterVoIP is cloud-based business phone software with VoIP, contact center, video conferencing, \& other unified communications tool. > > Verdict: Rated **4.7/5** by 44 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Monster VoIP? It caters to small businesses, enterprises, contact centers, and call centers seeking an all-in-one business phone system and collaboration solution. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 44 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Monster VoIP - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$27,00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: $27 per user per month OR $270 per user per year\! - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Alerts/Notifications - Auto-Dialer - Automated Attendant - Automatic Call Distribution - CRM - Call Center Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Screening - Call Scripting - Computer Telephony Integration - Conferencing - Contact Management - Employee Scheduling - Event Triggered Actions - File Sharing - File Transfer - For Call Centers - IVR - Labor Forecasting - Mobile Access - Multi-User Collaboration - PBX - Performance Metrics - Queue Management - Recording - Reporting/Analytics - Ring Groups - SIP Trunking - SMS Messaging - Virtual Extensions - Voice Mail ## Support Options - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.capterra.co.za/directory/30007/call-center/software) ## Related Categories - [Call Centre Software](https://www.capterra.co.za/directory/30007/call-center/software) - [Call Recording Software](https://www.capterra.co.za/directory/30533/call-recording/software) - [VoIP Software](https://www.capterra.co.za/directory/30940/voip/software) - [Unified Communications Software](https://www.capterra.co.za/directory/31035/unified-communications/software) - [Business Phone Systems](https://www.capterra.co.za/directory/31101/business-phone-systems/software) ## Alternatives 1. [Nextiva](https://www.capterra.co.za/software/175788/nextiva) — 4.6/5 (914 reviews) 2. [VoIP.ms](https://www.capterra.co.za/software/203084/voip-ms) — 4.8/5 (697 reviews) 3. [Microsoft Teams](https://www.capterra.co.za/software/168668/microsoft-teams) — 4.5/5 (10940 reviews) 4. [Wildix](https://www.capterra.co.za/software/218251/wildix) — 4.7/5 (209 reviews) 5. [Zoom Workplace](https://www.capterra.co.za/software/144037/zoom-video-conferencing) — 4.6/5 (14526 reviews) ## Reviews ### "We implemented Monster VoIP at Triptongo to optimize call management and improve customer service." — 4.0/5 > **Bea** | *05 June 2024* | Marketing & Advertising | Recommendation rating: 5.0/10 > > **Pros**: This software has transformed our communication thanks to its many advanced features and its integration with CRM tools such as Salesforce and HubSpot. > > **Cons**: Outbound calls can be costly in certain regions. > > The ease of use, workflow automation and analytics capabilities have significantly increased our efficiency. A comprehensive and efficient solution for making and managing international calls from Argentina, helping to reduce costs, improve call quality and optimize customer service operations. ----- ### "VOIP Review" — 5.0/5 > **Josie** | *13 September 2024* | Real Estate | Recommendation rating: 9.0/10 > > **Pros**: I like the way you can shorten the rings and also that you can leave a voicemail > > **Cons**: The ability to take notes while using the dialer. > > I thought it was a great single line dialer system with options and features to enhance the dialer. ----- ### "Monster Voip used in a CPA Firm" — 5.0/5 > **Brian M.** | *07 February 2019* | Accounting | Recommendation rating: 10.0/10 > > **Pros**: The transition to the software / voip service was easy. Monster Voip handled everything and it was a very smooth transition. The software is very easy to use which is helpful for last minute changes to our office schedule. Changes can be made anywhere you have internet access. Our staff really likes the ability to text clients from the software. Our clients receive the incoming text from our office number and not a personal cell phone number. Very convenient. > > **Cons**: The confirmation page for faxing from Instant-fax.com serves its purpose, however we would prefer the confirmation have the ability to come as a .pdf document rather than an image in an email. > > MV-Business Voip has been great. Transition was smooth, customer support is able to fix issues fast, and the quality of the VoIP service is outstanding. ----- ### "The Most Underrated VOIP Service On The Internet" — 5.0/5 > **Michael** | *27 February 2020* | Wholesale | Recommendation rating: 9.0/10 > > **Pros**: I love the mobile app. It has made my life so much easier. No more having to run back to my desk or deal with missed phone calls. I can also operate out of the office like I'm in the office. Most people might not even realize that I'm not in the office. > > **Cons**: My only complaint is regarding the paging. MV was able to tie in an overhead page to the over the phone page using a paging bridge. However, that paging bridge acts like its own user. Meaning each time someone makes a page, it populates the phone as a missed call. MV was able to program that those missed calls do not show up as notifications each time. But if you look in the history, you will see a huge amount of missed calls from the paging bridge. It's not horrible, just annoying. > > I thought the entire experience was more than I had expected. MV actually sent their lead technician from Los Angeles to Cleveland to help with our go live and get everything right. While there were a few issues that took a little longer to get sorted out, they got the job done. The times that I have had to reach out to support were always easy experiences that resulted in quick answers. ----- ### "Wonderful Service once it is setup but can take forever to get it setup." — 4.0/5 > **Jessy** | *23 November 2020* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: Quality service. Little to no issues during use of service. > > **Cons**: Services and features are all manual setup by MV-Business VoIP and not automatic. This can make setup and use of services and features take forever. I believe that since the service is not automatic setup this can and has hindered the ability to accurately show this to fellow clients since many prefer to be able to use the service in a fairly quick turn around due to business needs. > > Long initial setup which put the schedule of everything planned behind. Repeated going back and forth to actually be able to get it setup before being able to actually use it because nothing is automated on the initial setup side of things. Once we had the service we noticed plenty of missing features that we were looking forward to and features that wasn't as clear as it was originally stated. There is no such feature for a number with no features attached either which would be a easy sale for anyone but they only offer their service with all the features attached. Waiting on support to respond back about issues and inquires takes forever at times. We actually still have a bunch of inquiries/issues that still to this day have not been answered or resolved for example a simple one is their mobile app. We haven't received a resolution regarding this issue since we signed up which was more then a couple months ago. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.co.za/software/182736/mv-business-voip?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/182736/mv-business-voip) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | it | | | pt | | | pt-PT | | ----- ## Structured Data