What Is Zoho CRM Plus?

Zoho CRM Plus being a unified platform, is the ideal solution for businesses looking to provide enhanced customer experiences with streamlined administration, omnichannel customer engagement, social media marketing, powerful analytics, built-in AI, intelligent chat bots and more.

Who Uses Zoho CRM Plus?

Small and Medium businesses, Mid-sized businesses, and Enterprise level businesses.

Where can Zoho CRM Plus be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • Zoho
  • Founded in 1996
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, Canada, China, Germany and 5 others

Languages

English

Zoho CRM Plus pricing

Starting Price:

US$57,00/month
  • Yes, has free trial
  • No free version

Zoho CRM Plus does not have a free version but does offer a free trial. Zoho CRM Plus paid version starts at US$57,00/month.

Pricing plans get a free trial

About the vendor

  • Zoho
  • Founded in 1996
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, Canada, China, Germany and 5 others

Languages

English

Zoho CRM Plus videos and images

Zoho CRM Plus Software - Deliver exceptional customer experience
Zoho CRM Plus Software - Customer experience platform
Zoho CRM Plus Software - Unify all your customer-files
Zoho CRM Plus Software - An AI assistant that learns
Zoho CRM Plus Software - Take help closer to your desk
View 6 more
Zoho CRM Plus video
Zoho CRM Plus Software - Deliver exceptional customer experience
Zoho CRM Plus Software - Customer experience platform
Zoho CRM Plus Software - Unify all your customer-files
Zoho CRM Plus Software - An AI assistant that learns
Zoho CRM Plus Software - Take help closer to your desk

Features of Zoho CRM Plus

  • Activity Tracking
  • Alerts/Notifications
  • CRM
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Dashboard
  • Email Management
  • Engagement Tracking
  • Feedback Management
  • Membership Management
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Negative Feedback Management
  • Performance Metrics
  • Reporting/Analytics
  • Rewards Management
  • SMS Messaging
  • Sentiment Analysis
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis

Zoho CRM Plus Alternatives

SugarCRM is one of the world's leading CRM solutions, ideal for organisations with between 20 to 10,000 employees across all industries
Freshsales is packed with features and a highly intuitive UI so that you don't have to juggle multiple tools to run your business. Learn more about Freshsales
Integrated business management solution that automates financial, customer relationship and supply chain processes.
For MSP Industry: Employee recognition, badges, prize store, performance measurement, social networking and gamification functionality.
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution.
Attract, Keep, Connect and Grow your business with Kangaroo Rewards. A powerful customer loyalty rewards program that works.
An omnichannel CRM life sciences platform built on Microsoft Cloud for healthcare.
TapMango is a fully branded loyalty, Online Ordering, Mobile Ordering solution for retailers and restaurants
Influitive is a customer engagement and loyalty platform, helping B2B companies acquire, grow, and retain customers - at scale.

Reviews of Zoho CRM Plus

Average score

Overall
4,3 (49)
Ease of Use
4,3 (49)
Customer Service
4,2 (49)
Features
4,4 (49)
Value for Money
4,4 (49)

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1 000
  • >1 001
Eric W.
Eric W.
Business Teacher in US
Verified LinkedIn User
Education Management, 201-500 Employees
Used the Software for: 6-12 months
Reviewer Source

Feature packed at an affordable price.

5,0 4 years ago

Comments: My overall experience with Zoho was very positive. As the Director of Customer Success (in practice, sales and onboarding) for my company, I used Zoho to help build our sales funnel, keep track of my/our communications with clients, and drive sales and retention. Zoho proved to do all of those things well and at an affordable price. I would highly recommend Zoho, and if I'm ever involved with a startup in the future, I will push to use Zoho.

Pros:

Zoho CRM has the same functionality as other industry-leading CRMs, but at a fraction of the cost. When I worked for a small tech startup with around 5 employees, I was in charge of selecting and implementing a CRM. Zoho fit our needs and our budget. Also, they provided excellent customer service and didn't seem to care that we were a relatively small client.

Cons:

It took a lot of time and some third-party solutions (IFTTT and Zapier) to integrate with some of the other marketing systems we used in our business. While we could have probably replaced them with other Zoho products, as a small business it wasn't immediately feasible.

Renaud M.
cco in US
Medical Devices, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Very useful tool

4,0 3 years ago

Comments: overall very good experience, works as advertise with good customer support as needed

Pros:

Ease fo use, affordability, feature set, intuitive

Cons:

some menus are not all that straight forward and require multiple steps to get some tasks done

Alternatives Considered: Salesforce Sales Cloud and HubSpot CRM

Reasons for Switching to Zoho CRM Plus: over best feature set and best value for the money

Verified Reviewer
VP Product delivery & Operations in US
Verified LinkedIn User
Computer Software, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Powerful CRM suite that is priced attractively

5,0 2 weeks ago New

Pros:

The Zoho CRM plus suite pretty much offered us all the tools required for our small, but growing team. The sales & marketing automation tools, the support desk and ability to track visitors on our site were very much what we wanted. Compared to similar suite from Hubspot, Zoho is a bargain.

Cons:

Setup and configuration as well as using the product is not very intuitive. There is quite a bit of learning curve. However, once past the learning, works flawlessly. BTW the support team from Zoho is very responsive & they have always been able to address any issues within a few mins of engaging them.

Verified Reviewer
Managing Director in Greece
Verified LinkedIn User
Mining & Metals, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

A good solution that could deliver much more

3,0 last year

Comments: So far, it has assisted us to streamline our contacts and leads with a new service line that has to run as a separate campaign. It has been challenging to set up processes and automation related to leads.

Pros:

The app offers very good functionality and some excellent features such as its preset analytics that make performance mgmt a much easier job. Additionally, it offers the capability to extend your capability with other Zoho apps such as projects.

Cons:

Despite the functionality it offers, it does not provide a unified journey for potential customer interactions. It does not actually help you actively manage your CRM processes. Furthermore, instead of working with Gsuite, it tries to force you to send and receive emails from within the CRM with inferior functionality (no signature capability...).

Alternatives Considered: monday.com and HubSpot CRM

Reasons for Switching to Zoho CRM Plus: Zoho CRM provided the connectivity to an entire suite of services and products that will be more suitable for the service that we have launched.

Verified Reviewer
Sales Operations in US
Verified LinkedIn User
Hospital & Health Care, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

All-in-one Features, Somewhat Inconvenient UI

4,0 last year

Comments: In all, Zoho's suite of products is under-priced for its potential. Zoho CRM Plus is a great place to start, but implementing their Zoho One platform (access to all of their applications) represents the biggest bang for your buck.

Pros:

The Zoho platform has everything you could ever need to run a business. This is especially critical for smaller organizations or those with a small budget. While there may be better alternatives for specific features, Zoho can provide all of them together at a comparable quality and remove the headache of integrating/managing different platforms. Out of the box, your data is not siloed.

Cons:

Zoho's UI, especially for admins, could be designed better for speed/convenience (access/edit settings faster) and for clarity (new users may have unnecessary difficulty navigating the interface).

Alternatives Considered: Salesforce Sales Cloud and SugarCRM

Switched From: Method CRM