---
description: Learn more about deepassist price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: deepassist Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Text Mining Software](/directory/30933/text-mining/software) > [deepassist](/software/181822/deep-assist)

# deepassist

Canonical: https://www.capterra.co.za/software/181822/deep-assist

> deepassist is a strategic, industry-specific, audit-ready C-NLU AI  that enhances customer service across all communication channels.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses deepassist?

Utilities, Insurance, ITSM (Enterprise Service Management), Facility Management, Public Transport

## About the vendor

- **Company**: Deepsearch GmbH
- **Location**: Vienna, Austria
- **Founded**: 2010

## Commercial Context

- **Pricing model**: Usage Based
- **Target Audience**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop)
- **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Chinese, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, German, Greek, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish, Ukrainian
- **Available Countries**: Austria, Germany, Switzerland

## Features

- Data Extraction
- Data Import/Export
- Language Detection
- Model Training
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- Process/Workflow Automation
- Reporting/Analytics
- Sentiment Analysis
- Tagging

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support

## Category

- [Text Mining Software](https://www.capterra.co.za/directory/30933/text-mining/software)

## Related Categories

- [Text Mining Software](https://www.capterra.co.za/directory/30933/text-mining/software)
- [Artificial Intelligence (AI) Software](https://www.capterra.co.za/directory/30938/artificial-intelligence/software)
- [Machine Learning Software](https://www.capterra.co.za/directory/31103/machine-learning/software)
- [Conversational AI Platforms](https://www.capterra.co.za/directory/31596/conversational-ai-platform/software)

## Alternatives

1. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Capacity](https://www.capterra.co.za/software/192480/capacity) — 4.5/5 (14 reviews)
3. [Centralpoint](https://www.capterra.co.za/software/161470/centralpoint) — 4.6/5 (9 reviews)
4. [Moveo.AI](https://www.capterra.co.za/software/1035057/mveoai) — 5.0/5 (9 reviews)
5. [Zendesk Suite](https://www.capterra.co.za/software/164283/zendesk) — 4.4/5 (4072 reviews)

## Links

- [View on Capterra](https://www.capterra.co.za/software/181822/deep-assist)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/181822/deep-assist> |
| de-AT | <https://www.capterra.at/software/181822/deep-assist> |
| de-CH | <https://www.capterra.ch/software/181822/deep-assist> |
| en | <https://www.capterra.com/p/181822/DEEP-assist/> |
| en-AE | <https://www.capterra.ae/software/181822/deep-assist> |
| en-AU | <https://www.capterra.com.au/software/181822/deep-assist> |
| en-CA | <https://www.capterra.ca/software/181822/deep-assist> |
| en-GB | <https://www.capterra.co.uk/software/181822/deep-assist> |
| en-IE | <https://www.capterra.ie/software/181822/deep-assist> |
| en-IL | <https://www.capterra.co.il/software/181822/deep-assist> |
| en-IN | <https://www.capterra.in/software/181822/deep-assist> |
| en-NZ | <https://www.capterra.co.nz/software/181822/deep-assist> |
| en-SG | <https://www.capterra.com.sg/software/181822/deep-assist> |
| en-ZA | <https://www.capterra.co.za/software/181822/deep-assist> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra South Africa helps find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.co.za","url":"https://www.capterra.co.za/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.co.za/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"deepassist","description":"deepassist provides a strategic C-NLU AI (Causal Natural Language Understanding) solution for analyzing, understanding, and comprehending the content of customer service inquiries. Increase your FCRR up to 81% and reduce the AHT by up to 30% regardless of the communication channel. Our software extracts relevant data from inquiries and is audit-ready for full transparency, even when used for grounding LLMs. deepassist is pre-trained for the industries: utilities, insurance, ITSM, facility management, and public transport. Our AI assists customer service agents in all use cases from email categorization and automation, through agent augmentation, as well as self-service channels such as voicebot, chatbot, and virtual assistants. Lighten the workload of your agents and avoid high employee turnover rates while protecting customer data in accordance with GDPR and the EU AI Act. Choose a better customer experience by enabling intelligent automation in customer support with deepassist.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3be74496-107a-420c-a751-bc008c0531cb.png","url":"https://www.capterra.co.za/software/181822/deep-assist","@type":"SoftwareApplication","@id":"https://www.capterra.co.za/software/181822/deep-assist#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"operatingSystem":"Cloud, Apple, Windows"},{"@type":"FAQPage","@id":"https://www.capterra.co.za/software/181822/deep-assist#faqs","mainEntity":[{"name":"What Is deepassist?","@type":"Question","acceptedAnswer":{"text":"deepassist provides a strategic C-NLU AI (Causal Natural Language Understanding) solution for analyzing, understanding, and comprehending the content of customer service inquiries. Increase your FCRR up to 81% and reduce the AHT by up to 30% regardless of the communication channel. Our software extracts relevant data from inquiries and is audit-ready for full transparency, even when used for grounding LLMs. deepassist is pre-trained for the industries: utilities, insurance, ITSM, facility management, and public transport. Our AI assists customer service agents in all use cases from email categorization and automation, through agent augmentation, as well as self-service channels such as voicebot, chatbot, and virtual assistants. Lighten the workload of your agents and avoid high employee turnover rates while protecting customer data in accordance with GDPR and the EU AI Act. Choose a better customer experience by enabling intelligent automation in customer support with deepassist.","@type":"Answer"}},{"name":"Who Uses deepassist?","@type":"Question","acceptedAnswer":{"text":"Utilities, Insurance, ITSM (Enterprise Service Management), Facility Management, Public Transport","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Text Mining Software","position":2,"item":"/directory/30933/text-mining/software","@type":"ListItem"},{"name":"deepassist","position":3,"item":"/software/181822/deep-assist","@type":"ListItem"}],"@id":"https://www.capterra.co.za/software/181822/deep-assist#breadcrumblist"}]}
</script>
