--- description: Learn more about Zoho Assist price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Assist Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [Zoho Assist](/software/181775/zoho-assist) # Zoho Assist Canonical: https://www.capterra.co.za/software/181775/zoho-assist Page: 1 / 56\ Next: [Next page](https://www.capterra.co.za/software/181775/zoho-assist?page=2) > Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe. > > Verdict: Rated **4.7/5** by 1374 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zoho Assist? Outsourced IT \& MSP Support, IT Support, Customer Help Desks. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1374 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: ₹480,00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Bulgarian, Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Access Controls/Permissions - Annotations - Backup and Recovery - Chat/Messaging - Collaboration Tools - Dashboard - Desktop/Browser Sharing - Diagnostic Tools - File Sharing - File Transfer - For MSPs - HD Audio/Video - Issue Management - Live Chat - Mobile Access - Mobile Screen Sharing - Multi-Channel Communication - Real Time Screen Sharing - Real-Time Chat - Real-Time Monitoring - Recording - Remote Access/Control - Remote Monitoring & Management - Remote Support Software - Reporting & Statistics - Reporting/Analytics - Scheduling - Screen Recording Software - Screen Sharing - Self Service Portal - Server Monitoring - Session Recording - Support Ticket Management - Surveys & Feedback - Troubleshooting - Unattended Access - Video Chat - Video Conferencing ## Integrations (17 total) - Freshdesk - Google Workspace - JIRA Service Management - Jira - ManageEngine Endpoint Central - ManageEngine Mobile Device Manager Plus - ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus MSP - Microsoft Teams - ServiceNow - Slack - Spiceworks Cloud Help Desk - Zendesk Suite - Zoho Bookings - Zoho Desk ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [ITSM Tools](https://www.capterra.co.za/directory/30676/itsm/software) ## Related Categories - [Remote Support Software](https://www.capterra.co.za/directory/30928/remote-support/software) - [Remote Work Software](https://www.capterra.co.za/directory/31855/remote-work/software) - [Remote Desktop Software](https://www.capterra.co.za/directory/31955/remote-desktop/software) - [ITSM Tools](https://www.capterra.co.za/directory/30676/itsm/software) - [MSP Software](https://www.capterra.co.za/directory/30921/msp/software) ## Alternatives 1. [ISL Light](https://www.capterra.co.za/software/146892/isl-light) — 4.7/5 (779 reviews) 2. [TeamViewer ONE](https://www.capterra.co.za/software/122252/teamviewer) — 4.6/5 (11620 reviews) 3. [AnyDesk](https://www.capterra.co.za/software/149595/anydesk) — 4.6/5 (1781 reviews) 4. [Slack](https://www.capterra.co.za/software/135003/slack) — 4.7/5 (24046 reviews) 5. [Supremo Remote Desktop](https://www.capterra.co.za/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Reviews ### "Why waste your time or your money? Get Zoho Assist\!\!" — 5.0/5 > **Verified Reviewer** | *11 February 2026* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: It has an uncomplicated user friendly web interface and has so many features that you'll never need to touch a users device ever again\! The unattended remote access feature is real value for money and it saves you so much time\! Users log a call and with a few clicks your connected and ready to assist them\! > > **Cons**: I can honestly say that I haven't found anything unlikable with Zoho Assist as yet\!\! This software surpassed all my expectations\! > > I would recommend Zoho Assist above any other remote desktop / remote support software on the market\!\! You won't regret it\! ----- ### "Zoho Assist impressed me and will surely impress you." — 5.0/5 > **Henry** | *16 December 2025* | Security & Investigations | Recommendation rating: 10.0/10 > > **Pros**: I love the management and control of technicians and devices they have access to. The remote access features and ease of use is another of my favourite things. > > **Cons**: There is nothing about Zoho Assist that I do not like. The only thing that could be improved is the speed of file transfers. > > After using TeamViewer and later Anydesk for many years it was a pleasant surprise to find a feature rich, reliable, easy to use and affordable alternative in Zoho Assist. I am very happy for making the switch. ----- ### "installing and using the assist" — 4.0/5 > **Andreas** | *14 June 2024* | Medical Practice | Recommendation rating: 8.0/10 > > **Pros**: The program works very well and seems quite stable. Accessing another computer from iOS is better than in anydesk. > > **Cons**: Quite difficult to set up, but once you have done it then it becomes easier with multiple computers. It takes a few seconds to get going, so that could be improved. The biggest gripe is multiple computers cannot access one computer. Hopefully they will change this soon. Had difficulties troubleshooting with the service department, but once we got communicating via chat, and improved tremendously. Courteous and expert staff that help > > Good, takes a while to get used to coming from anydesk, but good value for money ----- ### "Zoho before the "NO-NO" application" — 5.0/5 > **Jaco** | *27 October 2025* | Insurance | Recommendation rating: 9.0/10 > > **Pros**: the Remote Support is simple and easy to follow. replaced our other software that only had single usage and Zoho support 2 concurrent connections. Which is very helpful When I need to be on a Server and a client at once. > > **Cons**: No comment > > I had situations where I could not upkeep an internet connection. Anydesk would keep failing and drop connection causing me to reconnect every time. Zoho helped with the situation right there after and I could keep up the connection and change the Firewall settings and allow internet to an offsite office. keeping connection on LTE WIFI and configuring LAN. it helped a ton, and I was needed to fly to the client. all of this and at the same price I paid for other software with less capability. ----- ### "Value for money" — 4.0/5 > **Justin** | *25 February 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: I liked the value for money package. Simplicity \& Ease of Use, Browser-based access, and no local installers are needed. > > **Cons**: I don't like the file transfer process for transferring files to remote connections. I also don't like being over charged R676.20 instead of R588 having to pay R88.20 more for no reason. > > Overall experience was satisfactory. The package solution compared to other vendors is affordable. The file transfer experience though is not adequate and needs more work. Simplicity \& Ease of Use, Browser-based access, and no local installers are needed. ----- Page: 1 / 56\ Next: [Next page](https://www.capterra.co.za/software/181775/zoho-assist?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/181775/zoho-assist) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data