--- description: Learn more about SmatBot price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SmatBot Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Lead Generation Software](/directory/30963/lead-generation/software) > [SmatBot](/software/181581/smatbot-) # SmatBot Canonical: https://www.capterra.co.za/software/181581/smatbot- Page: 1 / 4\ Next: [Next page](https://www.capterra.co.za/software/181581/smatbot-?page=2) > An omnichannel platform that can be used to build conversations with your customers for Multiple Used cases. > > Verdict: Rated **4.6/5** by 74 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SmatBot? Best For B2B and B2C Industries SmatBot helps e-commerce, education, logistics, real estate, hospitality, healthcare, and a lot more industries in automating their business processes. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 74 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: SmatBot, Subsidiary of ByteQuark ## Commercial Context - **Starting Price**: ₹19,00 - **Pricing model**: Per Feature (Free version available) (Free Trial) - **Pricing Details**: We have Free, Starter \& Pro Plans. For more details on our pricing, please reach out to support@smatbot.com - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: India, United Arab Emirates, United States ## Features - AI Copilot - AI/Machine Learning - Alerts/Notifications - Appointment Management - Automated Responses - Automated Routing - Availability Management - CRM - Calendar Management - Chatbot - Code-free Development - Communication Management - Customer History - Customer Support - Customizable Branding - Data Import/Export - Lead Nurturing - Lead Qualification - Lead Segmentation - Live Chat - Multi-Channel Communication - Multi-Language - Natural Language Processing - Online Payments - Pre-Configured Bot - Query Suggestions - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - Speech Recognition - Third-Party Integrations - Transcripts/Chat History - Website Integration ## Integrations (7 total) - Freshdesk - Freshsales - Google Sheets - HubSpot CRM - Zapier - Zendesk Explore - Zoho CRM ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) - Chat ## Category - [Lead Generation Software](https://www.capterra.co.za/directory/30963/lead-generation/software) ## Related Categories - [Lead Generation Software](https://www.capterra.co.za/directory/30963/lead-generation/software) - [Conversational AI Platforms](https://www.capterra.co.za/directory/31596/conversational-ai-platform/software) - [Lead Capture Software](https://www.capterra.co.za/directory/31017/lead-capture/software) - [Live Chat Software](https://www.capterra.co.za/directory/30797/live-chat/software) - [Conversational Marketing Platforms](https://www.capterra.co.za/directory/31562/conversational-marketing-platform/software) ## Alternatives 1. [Chatbase](https://www.capterra.co.za/software/1053300/chatbase) — 4.3/5 (73 reviews) 2. [ChatGPT](https://www.capterra.co.za/software/1049484/chatgpt) — 4.4/5 (336 reviews) 3. [Tidio](https://www.capterra.co.za/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Botsonic](https://www.capterra.co.za/software/1061327/botsonic) — 4.8/5 (79 reviews) 5. [Wati](https://www.capterra.co.za/software/204314/wati) — 4.6/5 (202 reviews) ## Reviews ### "Excellent WhatsApp Automation Backed by Great Support" — 5.0/5 > **Abdul Muneer** | *01 May 2025* | Food & Beverages | Recommendation rating: 9.0/10 > > **Pros**: We’ve been using SmatBot’s WhatsApp API for over three years now, and it has truly transformed the way we engage with our customers. Their automation tools have helped us streamline our communication, improve response times, and deliver a consistent experience across all interactions. The platform is easy to use, highly customizable, and incredibly reliable. What really sets SmatBot apart is their exceptional customer support — always responsive, helpful, and quick to resolve any issues. SmatBot delivers outstanding value for money and has become an integral part of our customer service infrastructure. We highly recommend it to any business looking to automate and scale their messaging operations. > > **Cons**: Timezone ----- ### "Value for Money" — 5.0/5 > **Vinay** | *13 January 2023* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: Integrating the product for my requirement was critical to me and the team helped me get the integration done as per requirements with all the changes being made from time to time. Having a video was very important for customer engagement and the team did that very effectively. > > **Cons**: The presentation UI can be made for colourful with impactful colours. > > Best in Class. ----- ### "Easy for non-technical" — 5.0/5 > **Prabhat** | *11 February 2021* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Excellant user friendly interface, easy to develop, navigate, customize > > **Cons**: At this point nothing to point out. The team is working to make it better. > > Connecting health providers to "learn" best practices in addiction Management ----- ### "Fair service support" — 3.0/5 > **Mukul** | *13 January 2023* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: I am using it for a month what i like about them is support team availability.Product need lot of improvement but support is strong that's why they can do it. > > **Cons**: Missing commitment on getting verified to have green tick. > > Good service with good support. ----- ### "Time saver for working from home" — 4.0/5 > **Omar** | *11 October 2022* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: That the features are so helpful including Live Chat and the contact database which helps us to like manage a newsletter (by email) with the customer's name, email, etc., and also the ease-of-setup or deployment is super simple\! However, the price is affordable which is good. > > **Cons**: I think there are not many disadvantages noticed by our team about Smatbot for now, but it would be really good if the AI is improved significantly. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.co.za/software/181581/smatbot-?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/181581/smatbot-) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data