SyAM Software

SyAM Software

by SyAM Software

Who Uses SyAM Software?

Medium to Large businesses, K-12 education, Higher Education

What Is SyAM Software?

SyAM Software provides organizations a simple way to manage their IT Assets. From the integrated help desk for service tracking to the unified device management of Windows, Linux, macOS, iOS, and ChromeOS platforms for keeping data current from intelligent assets.

SyAM Software Details

SyAM Software

https://www.syamsoftware.com

Founded 2003

SyAM Software Pricing Overview

SyAM Software does not have a free version but does offer a free trial.

Free Version

No

Free Trial

Yes

Deployment

Installed - Mac

Installed - Windows

Training

Live Online

Documentation

Support

Business Hours

Online

SyAM Software Features

IT Asset Management Software
Audit Management
Compliance Tracking
Configuration Management
Contract/License Management
Cost Tracking
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

SyAM Software Reviews

Showing 5 of 24 reviews

Overall
4,5/5
Ease of Use
4,2/5
Customer Service
5/5
Features
4,5/5
Value for Money
4,7/5
Tim K.
Director of Systems Technology
Education Management, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019/08/22

"Multiple Implementations"

Comments: I've worked with some other, similar products before, and this is by far the most capable. Additionally, the company is U.S. based and support is almost always available the same day with quick resolutions.

Pros: It does exactly what you need it to in terms of Asset Management, Remote Support, and software deployment

Cons: So far I haven't had anything bad that hasn't been able to be resolved

Vendor Response

by SyAM Software on 2019/09/02

Tim,

Thank you for your review.

Glad to hear the features are covering all of your asset management requirements.

Will be in touch later in the month to see how the Help desk roll out is going.

Nick

  • Reviewer Source 
  • Reviewed on 2019/08/22
Stephen K.
Systems analyst
Information Technology & Services, 501-1 000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019/08/15

"Goes above and beyond. "

Comments: We were looking for a product to easily push out software. Syam had the way to do and fairly simple. The other features were an added bonus and saved us money. We also switched to their helpdesk solution as well

Pros: Not only does it do power management, it also does inventory, helpdesk ticketing, pushes out software and patches, integrates into your network and chrome or Apple devices. Also you to manage your mobile devices. All around great product that ties multiple features into one product.

Cons: Lots of emails for the ticketing system but with email rules it can be managed or there is the option to turn off alerts.

Vendor Response

by SyAM Software on 2019/08/16

Stephen
Thank you for your positive review. Its great to hear that our features are benefiting your school district with managing your assets.
We've enjoyed working with you rolling out SyAM over the last few years. I agree the emails from ticketing can be overwhelming and we've got changes in the pipeline to enable more control around alerting.
Nick

  • Reviewer Source 
  • Reviewed on 2019/08/15
John M.
technical support specialist
Education Management, 501-1 000 Employees
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    1/5
  • Features & Functionality
    2/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    1/10
  • Reviewer Source 
  • Reviewed on 2019/07/15

"Review"

Pros: The software offers many different services. The help desk ticketing portion of the system is well done.

Cons: Some aspects of the system are not intuitive and in return the software can be very complicated to use. Support has been great however in helping navigate though some of the tougher features of the software.

Vendor Response

by SyAM Software on 2019/07/17

John,

Thank you for bringing up your concern of the ease of use.

I'll be in touch shortly to setup a training, that way we can cover all features and help improve the use of the software.

Nick

  • Reviewer Source 
  • Reviewed on 2019/07/15
Sharon J.
network Analyst
Education Management, 501-1 000 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019/08/16

"Syam Software"

Comments: Customer support is outstanding! Representative always responds immediately to any request for help. Their level of assistance and training far exceeds any other software vendor by far! Having so many software components integrated into a singular software package has improved productivity, efficiency and overall software costs.

Pros: We use this software for our Asset Management, Ticketing System , MDM, Power Management, alerts on server/computer health, storage issues, reporting on what software is installed on our computers and remote access to our clients. We also have the ability to push 3rd party software to our computers . The Asset Management has helped us with our Inventory, assigning devices to staff and students and has been beneficial to us in collection of chromebooks at the end of the year. The import and export functions have been of great value to us. The ticketing system has allowed us to work more efficiently. Our users are able to create tickets easily by going to our helpdesk portal or by launching the desktop icon from their system tray. By customizing the ticket system, we are able to get as much information from our users immediately for us to assess and address the problem as quickly as possible and in some cases tickets are automatically assigned to a technician. We are also able to take advantage of the remote desktop feature directly to assist our users if a visit is not necessary. The MDM has been the best solution for our District. We have purchased and trialed many different products and have found Syam the best for managing our iPads, Apps and Apple TV's . We just got Google Integration into the MDM. We are still exploring this, but have found it to be very helpful already. Our technicians are just starting to use this feature but their feedback has been positive.

Cons: I really have no Cons. If there is something we think would be useful to us, it is usually addressed in an upcoming update.

Vendor Response

by SyAM Software on 2019/08/21

Sharon,

Thank you for your detailed review. I'm glad the hear the features incorporated into the software are greatly assisting your school district.
Its been great working with you and getting feedback.

Nick

  • Reviewer Source 
  • Reviewed on 2019/08/16
Pamela M.
Director of Technology
Education Management, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019/07/15

"SyAM one stop for all!"

Comments: It has been exceptional!

Pros: By using the SyAM applications - it has reduced the time in so many different ways. Making the daily work load so much less than it was.
We use SyAM for asset management , one benefit is that is has taken away the task of touching each machine to grab the mac address for MAC authentication. We just run a report and grab it from the SyAM asset management application. It also helps us with our yearly inventory report that needs to be presented to the BOE.
We use SyAM for our MDM - by using SyAM we touch the machines once when they come in and then we never see them again unless the screen breaks.
We use SyAM for our ticketing system. We had a reduction in staff this year and the ticketing system has been amazing. When a ticket is created - it is sent out to the techs and they are able to respond in a reasonable time, making everyone happy. I am so glad we have this system.
The support from SyAM is fantastic. I have never been disappointed.

Cons: I would like to clean up the ticketing system so it flows better for the end user. I am pretty sure this is on my end not SyAM. I can't really think of anything that we do not like about the software.

Vendor Response

by SyAM Software on 2019/07/17

Pam,

Thank you for the kind words on our support, I'll let everyone know here that they are doing a great job.

Glad to hear that our software is helping on all fronts of your IT department.

Will be in touch to work on updating the ticketing system to utilize all of our features and assist with the additional workload due to the staff reduction.

Nick

  • Reviewer Source 
  • Reviewed on 2019/07/15