Viber

Who Uses Viber?

On-premise customer engagement & communication tool that lets small to large businesses perform international calls, promoting brand visibility using group chats, video calls, sticker content & more.

What Is Viber?

Ideal for businesses of all sizes, it is a customer engagement and communication tool that provides users with eCommerce brand discovery options.

Viber Details

Rakuten Viber

https://www.viber.com

Viber Pricing Overview

Viber has a free version and does not offer a free trial.

Viber video
Play
-thumb
-thumb
-thumb
-thumb
-thumb

Pricing Details

The application is available for free of cost.

Free Version

Yes

Free Trial

No

Deployment

Installed - Mac

Cloud, SaaS, Web

Installed - Windows

Mobile - iOS Native

Mobile - Android Native

Training

Not Offered

Support

Online

Viber Features

  • Content Management
  • Discussion Boards
  • Event Management
  • Group Management
  • Ideation
  • Member Directory
  • Membership Management
  • Moderation
  • Website Management

View full list of Community Software

  • Batch Communications
  • Chat / Messaging
  • Content Management
  • Email Distribution
  • Interactive Content
  • Multi-Channel Communication
  • On-Demand Communications
  • Personalization
  • Print Management
  • Template Management
  • Video Content

View full list of Customer Communications Management Software

  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content

View full list of Customer Engagement Software

Viber Alternatives

More Viber alternatives

Viber Reviews

Showing 5 of 1 300 reviews

Overall
4,3/5
Ease of Use
4,5/5
Customer Service
4,2/5
Features
4,2/5
Value for Money
4,5/5
Ivan M.
Technical Project Manager
Computer Games, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019/09/12

"Great communication for a personal use"

Comments: Very nice and convenient app. Use it a lot for international calls.

Pros: Quick​ and easy way of creating group chats and sharing media content. High-quality​ free audio and video calls.

Cons: Has a lot of issues with migrating from one device to another and with changing the ​phone number​.

  • Reviewer Source 
  • Reviewed on 2019/09/12
Chamika G.
Student
Computer Software, 5 001-10 000 Employees
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 2019/10/04

"Pros and Cons of Viber"

Comments: I have used Viber for about more than 1 years. The interface and the stickers kept me using the app. But the app is somewhat slower than other chatting apps. So I switched to another social media.

Pros: Viber is a very popular social media that provides many facilities. We can share many digital things via Viber such as images, video audio, location and other digital documents. There are attractive stickers and emojis. When we are sending images, we can add captions to it, and we can edit the photo. The call quality is clearer compare to normal voice calls. When we receive a message, we can reply to it even not opening the app. (There is a full screen notification when we receive a message. As we can we groups, we can use them for various stuffs, such as education, entertainment etc. There is a user-friendly UI. personally, I love purple color.

Cons: As the app proves so many features, It becomes little bit complex and slower. It consumes a huge amount of data compared to the service supplied. It does not have any option for call blocking. No internet, No connection.

  • Reviewer Source 
  • Reviewed on 2019/10/04
Danielle N.
Personal Trainer
Leisure, Travel & Tourism, Self Employed
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2020/09/04

"Good app - international use is great."

Comments: Brilliant! I love the app. As mentioned, I work internationally so this platform is more than suitable and works as a secure space. I was recommended this by someone in the US and have never looked back since!

Pros: Accessibility to the app, the ease of functionality and it's international recognition makes my job easier. Some countries don't allow WhatsApp calls which means viber becomes priority.
With the UK leaving the EU, Many phone plans have changed and/or are changing which means viber is my top used app for clients. It provides me with a platform to connect with internationals as a priority.

Cons: Very few cons, extremely easy to navigate.
Occasionally, doesn't update that the contact has the app and suggests you to invite the person. It is rare but it happens. Small app defects that are easily sorted!

  • Reviewer Source 
  • Reviewed on 2020/09/04
Ayesh P.
Photographer
Photography, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    3/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 2019/10/22

"Viber for Photographers."

Comments: Overall I like the app.But There are lot of good apps than Viber .But when I need Viber is very helpful and useful app.

Pros: Photography is my part time job.In this job communication with each other is the key factor.As a example the communication between with me and my client is desiding my next work.For that I am using several platforms.Mainly Whatsapp and Facebook Massenger are my main communication apps.But Some of clients are using Viber as their main communication platform.In that time Viber is very helpful to me for keep in contact with my client .Mainly I like the ability to which can take online calls to my client .It is very helpful to save lot of money and time.It is very expensive to take a call to a client which lives in another country .At that time Viber Calls saves me.At like that stuations I feel the true value of the Viber app.My next objective is sharing my works with my client.There for I can know my customer idea of my work and his suggestions.Viber provide me those facilities very simply.I can share photos and files while texting to my customer using Viber.It helps both me and my customer to discuss what we need to do to my works.

Cons: Mainly I do not like the app is lack of users.Most of my clients are using whatsapp or another communication methode.Therefore lot of time I do not use the Viber .The app is lagging or crashed most of the time when I am going to upload lot of photos.At that time I have to upload those photos again and again .Whatsapp providing lot of fetuers and security than the Viber.So It could not able to give a good competition to it opponent mobile application .I do not like the qulity reducing when I going to upload a photo .It is very disturbing me to present my work to my client as I want .And the limited amount of photos which can upload in onece is so frustrating to me.Some times I want to send lot of photos to my client so at that time I have to upload twice those photos

  • Reviewer Source 
  • Reviewed on 2019/10/22
Nadeem J.
Software Engineer
Computer Software, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 2020/06/05

"Viber...Impressive"

Comments: Was a good one but then i moved to WhatsApp.

Pros: Well i use to chat alot on viber specially overseas and it works fine.

Cons: Have issues with the video calls and voice breaks.

  • Reviewer Source 
  • Reviewed on 2020/06/05