WhatsApp

Who Uses WhatsApp?

Mobile application for small businesses who wish to quickly and easily communicate with their customers.

What Is WhatsApp?

Messaging app that enables real time customer communications for small businesses.

WhatsApp Details

WhatsApp

https://www.whatsapp.com

WhatsApp Pricing Overview

WhatsApp has a free version and does not offer a free trial.

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Free Version

Yes

Free Trial

No

Deployment

Cloud, SaaS, Web

Installed - Windows

Mobile - iOS Native

Mobile - Android Native

Training

Not Offered

Support

Online

WhatsApp Features

  • Batch Communications
  • Chat / Messaging
  • Content Management
  • Email Distribution
  • Interactive Content
  • Multi-Channel Communication
  • On-Demand Communications
  • Personalization
  • Print Management
  • Template Management
  • Video Content

View full list of Customer Communications Management Software

WhatsApp Alternatives

More WhatsApp alternatives

WhatsApp Reviews

Showing 5 of 9 592 reviews

Overall
4,7/5
Ease of Use
4,8/5
Customer Service
4,3/5
Features
4,6/5
Value for Money
4,8/5
Lauren H.
Executive Assistant
Media Production, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/04/20

"Communicating With The World Around Us"

Comments: I'll continue using WhatsApp for years in the future. To communicate with friends internationally and individuals on a domestic level. I have faith in the application and really enjoy the useful functions it provides. It doesn't disappoint, in terms of chatting with others from other time zones.

Pros: WhatsApp has been a part of both my business and personal conversations for over 3 years now, which makes it such an ideal contribution to the relationships I share with others. The quality I appreciate most about WhatsApp is its ability to transcend international peers and converse with them without the fear of additional rates. As a business creative who communicates with clients and friends from other countries that share limited access, this application understands the importance of reaching out to others with powerful performance and connection.

Cons: It's actually quite humorous, but I've shared conversations about the wish for generated GIFs to post on the WhatsApp workspace without just uploading stills of them. We've laughed about it and think it will elevate WhatsApp's potential.

  • Reviewer Source 
  • Reviewed on 2020/04/20
Fernando D.
SAP BW Consultant
Information Technology & Services, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/08/18

"A powerful communication toll"

Comments: In this time of quarantine communication is essential. You can use WhatsApp to: talk to friends and family, meet work colleagues, purchase products at home and even make great video calls.

Pros: A lot of people do have this social communication tool, then it's easy to find whoever you need to make contact. Many companies also use Whatsapp as a customer service number, so you can get in touch very quickly and easily. You can create and join groups of interests so the message you need to spread needs to be send only once. Audio and video calls are also very reliable and smooth depending on your internet connection.

Cons: There is a little problem with the backup model Whatsapp uses. For example your media, if you ever want to change you cellphone and don't backup you media before, you can lose the older ones. There is other messaging tools which holds your media safely for a very long time, so you never need to worry about backup. You can get around this by using the Google Drive backup, but not everybody is aware of this.

  • Reviewer Source 
  • Reviewed on 2020/08/18
Maria G.
Product Designer
Internet, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    3/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019/03/14

"Seamless Performance, Always Reliable"

Comments: Love this app. I can communicate with family, have calls, video chats at long distance. I dont know how we would communicate otherwise.

Pros: I love the simplicity of this app. I've been using Whatsapp for years as an alternative to SMS. There is a lot to say about this app, but I think the constant validation and feedback that it provides is one of it's best aspects. Im constantly on the move, and sometimes I'll be in areas where there is little to no wifi or signal. That doesnt stop me from using whatsapp to communicate, in particular because I know the state of each message when I send it. If I have no wifi, there is an icon that indicates that. If the message was sent, read, or not received, there is an icon for all of this states. Those visual indicators are so important, and something that I see lacking in a lot of other apps. Those indications put me at ease. Of course, we cant forget about encrypted messaging. This is one of the most valuable reasons to use it. I dont like the idea of someone having access to my personal content, so it's given me the security and peace of mind that my stuff stays within the conversation, not outside of it.

Cons: Visually, it's not the most strongest. I think more customization tools for users would be great. Themes are nice, but I think having control of more aspects of the messaging would be great. The green gets a bit dull after a while, and we are social beings, so I know I am looking at that green bubble on a daily basis. Additionally, the bottom navigation could be re-ordered based on importance. I'm constantly selecting the wrong tab, thinking that it's the chats tab (which is located second to last). I think developing a better navigation system that actually prioritizes the parts of the tab section that are most commonly used would be a great addition.

  • Reviewer Source 
  • Reviewed on 2019/03/14
Michael B.
Dispatch
Automotive, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/09/14

"Great for keeping updated"

Comments: It's a great user friendly program great to have all my contacts in one place makes it easy to keep in contact with people across the world I regularly talk to people from across the Atlantic and it's as simple and a normal phone call with no fuss

Pros: The best part of using this program I'm able to keep in contact with clients all around the world the set up is a breeze and it's easy to use

Cons: I think the only downfall is the figuring out of some of the features once u do know how to use them though it's obvious though and really is a easy program to use

  • Reviewer Source 
  • Reviewed on 2020/09/14
Tonico C.
Director
Online Media, Self Employed
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/08/03

"The Best Online Chat!"

Comments: I use Whatsapp every day of my life. I use to improve my business contacts list, to make marketing advertise, to chat with clients, and to other simple works things of my business days. I use Whatsapp to talk with my family, doing video calls, send instant messages, share links, and pictures every day. Whatsapp is a great partner and an essential app for every people around the world to stay online with your family.

Pros: I like the simplicity and utility of the Whatsapp. With this incredible tool, I can make business and personal transactions with pictures, videos, links, and documents in the same app. The best thing about Whataspp you can have a great chat experience with your family because the app is simple too.
Whatsapp is an essential tool for all business people and families around the World.

Cons: I think the web version of Whatsapp can be improved because the Web Whatsapp does not have the same functions in comparison with the mobile app. I miss the presence of the button to add new contacts. This improvement can be add on the Whatsapp Web version because it improves the overall user experience with the web version. The app must have the features to synchronize the contact list of the user in real-time. It will be awesome.

  • Reviewer Source 
  • Reviewed on 2020/08/03