--- description: Learn more about Cention price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Cention Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Cention](/software/179156/cention-contact-center) # Cention Canonical: https://www.capterra.co.za/software/179156/cention-contact-center Page: 1 / 2\ Next: [Next page](https://www.capterra.co.za/software/179156/cention-contact-center?page=2) > Handle all channels in one system with pure OMNI-channel support and get a 360° view of all your customers communication. > > Verdict: Rated **4.2/5** by 13 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Cention? Large, mid and small enterprises with high volumes of communication and high quality demands aiming to deliver a pure OMNI channel customer experience. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 13 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Cention Group - **Founded**: 2000 ## Commercial Context - **Starting Price**: US$49,00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: $21.00 per user and month if paid a year in advance. $26.00 per user if paid monthly. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Activity Dashboard - Agent Interface - Alerts/Escalation - Assignment Management - Automated Routing - Autoresponders - CRM - Call Center Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Call Transfer - Chat/Messaging - Chatbot - Collaboration Tools - Computer Telephony Integration - Contact Management - Customer Experience Management - Customer Surveys - Customizable Branding - Dashboard - Feedback Management - IVR - Inbox Management - Interaction Tracking - Issue Auditing - Issue Tracking - KPI Monitoring - Knowledge Base Management - Mobile Access - Multi-Channel Communication - Offline Form - Prioritization - Proactive Chat - Process/Workflow Automation - Quality Management - Queue Management - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - Service Level Agreement (SLA) Management - Surveys & Feedback - Task Management - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing ## Support Options - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.capterra.co.za/directory/30007/call-center/software) ## Related Categories - [Call Centre Software](https://www.capterra.co.za/directory/30007/call-center/software) - [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software) - [Complaint Management Software](https://www.capterra.co.za/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.co.za/directory/30675/issue-tracking/software) - [Live Chat Software](https://www.capterra.co.za/directory/30797/live-chat/software) ## Alternatives 1. [Bitrix24](https://www.capterra.co.za/software/113540/bitrix24) — 4.2/5 (984 reviews) 2. [Zoho Desk](https://www.capterra.co.za/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 3. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Zendesk Suite](https://www.capterra.co.za/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [Salesforce Service Cloud](https://www.capterra.co.za/software/136189/salesforce) — 4.5/5 (820 reviews) ## Reviews ### "Review from system service owner on behalf of Rusta AB" — 4.0/5 > **Dino** | *20 October 2023* | Retail | Recommendation rating: 10.0/10 > > **Pros**: How easy the UI is, fast replies from support when it's needed, it has all the functions needed for smooth errand handling along with great functions that make life easier. > > **Cons**: Sometimes the potential bugs/problems take too long to fix. I also feel as if some deployments maybe weren't fully tested or thought through which leads to bugs/small errors that maybe wouldn't have been there if deployment was delayed some longer time to fully test. Departments in same system groups could use some looking into in order to make it easy to for example get 2 separate errands when on CC and not having another feature be dragged down by it. > > Overall i would say 4/5 due to some lack in previously mentioned deparmtents. We have also started incorporating Cention to other departments at our organisation. ----- ### "A reliable and effective errand handling system\!" — 4.0/5 > **Maria** | *07 February 2022* | Cosmetics | Recommendation rating: 7.0/10 > > **Pros**: We have used Cention for about 10 years now\! (...tried another system at one point but quickly switched back to Cention.) Cention is easy for the agents to use and as an administrator you can set it up pretty much as you want. Cention has all the features we need when it comes to errand handling. The architecture of the system really suits us. The statistics tools are great and the Cention support team is super attentive and friendly. > > **Cons**: The biggest issue is the lack of visual design ambitions, and that "mobile usage" (our customers mobile usage) isn't top of mind when developing new features. Regarding the live chat, it doesn't feel new and "fresh" even when new features are presented. I really, really like Cention, but this might be a deal breaker\! (As I mentioned - NO problem with the features, "just" the design. It feels a bit outdated.) ----- ### "Pharmaniaga's Review on Cention" — 1.0/5 > **Aida Darlina** | *10 September 2021* | Logistics & Supply Chain | Recommendation rating: 2.0/10 > > **Pros**: OMNI channels that integrate all communication channels and has many features. For reporting, the reports are detailed, displayed in graphs and easily downloaded in other formats. The call recordings are also easily downloadable for Call Quality Evaluator. > > **Cons**: 1. System Layout – not friendly user, screen too small / cramp esp. when replying errands, insert table, agents having difficulty in restoring pop-up screen for an errands while doing a call, delayed loading when view from Outlook. 2. Delay and problems with telephony \& softphone integration – problem after another in the earlier stages. Recently, the system sent email blanks which is still happening. Current issue is agent cannot click / pick up answer icon (grey colour) which is still happening from time to time (since July – after softphone integration) 3. Although there were UATs and trainings done in phases, implementation was unsuccessful due to issues / problems and ongoing developments or rectifications being done 4. Service Level for calls not achieved since January 2021 (due to above issues) – we have requested for official investigation and currently pending from Cention Malaysia > > Overall, we are not satisfied with the service provided by Cention Malaysia. We have started to use the system in January 2021 with hope it provides solution and improve our service through omnichannel platform. Unfortunately, until now we are still facing with unresolved issues. Whenever there’s an issue, there’s no updates / status from your team unless being asked or followed-up and there seems to be no permanent solution. ----- ### "Cention at Stadium" — 5.0/5 > **Gabriella** | *20 January 2020* | Retail | Recommendation rating: 10.0/10 > > **Pros**: It's easy to use and has very sophisticated features. I like that they offer the possibility to brand our emails in a very professional way as well as being able to download our entire member database into the system for a better customer experience. In the soon 8 years that we've used the system we've never had any down time which make this a very stable and reliable software. I like the attitude of the company, that they value feedback and change requests from their customers and all because they want to be offering the features that their customer actually need. > > **Cons**: I think they could take their report functionality from good to great by offering a module that can make at least simple analysis such as being able to compare a period last year with the same period this year. > > We use Cention for all our customer interactions via email, Facebook, Instagram and also to register all our phone errands. The latter is possible thru an integration with our phone system. We handle approx 400000-500000 customer contacts in Cention and it makes us have everything in one place as well as full control over our customer interactions. Their support is outstanding and their willingness to improve their system based on their customers needs is what makes them not only a supplier but a true business partner. ----- ### "Using Cention soely for email queues" — 4.0/5 > **Ole Kristian** | *07 February 2022* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: We use Cention solely to organize our incoming email from several shared mail boxes. With this software it's really easy to create queues that high lite the urgent and critical emails that need to be handled first. With this software we can be use fewer resources to be on top of the workflow and never miss an important email > > **Cons**: The report module could be more flexible and are missing the opportunity to make a report based on the domain of the incoming email. > > Learning to set up queues and to modify them as needs are changing is fairly easy. The cooperation with support team is also very good, and they often develop new features based on our feedback and needs. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.za/software/179156/cention-contact-center?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/179156/cention-contact-center) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data