--- description: Learn more about EngageBay CRM price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: EngageBay CRM Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Marketing Automation Software](/directory/6/marketing-automation/software) > [EngageBay CRM](/software/178819/engagebay-marketing) # EngageBay CRM Canonical: https://www.capterra.co.za/software/178819/engagebay-marketing Page: 1 / 38\ Next: [Next page](https://www.capterra.co.za/software/178819/engagebay-marketing?page=2) > AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster. > > Verdict: Rated **4.7/5** by 907 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses EngageBay CRM? Small to medium size businesses that require affordable, all in one sales and marketing software to acquire, engage, nurture and convert visitors to customers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 907 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: EngageBay - **Location**: Mountain House, US - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$14,99 - **Pricing model**: Per User (Free version available) - **Pricing Details**: Basic: $14.99/user/ month (paid monthly) or $12.29/user/month (paid yearly) or $10.79/user/month (paid biennially) Growth: $49.99/user/month (paid monthly) or $40.99/user/ month (paid yearly) or $35.99/user/month (paid biennially) Pro: $79.99/user/month (paid monthly) or $65.59/user/ month (paid yearly) or $57.59/user/month (paid biennially) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - A/B Testing - Activity Dashboard - Appointment Management - Automated Responses - Automated Scheduling - Automatic Call Distribution - Availability Management - CRM - Calendar Management - Calendar Sync - Calendar/Reminder System - Call Monitoring - Channel Management - Click Tracking - Client Tracking - Contact Management - Customer Database - Customer Engagement - Donor Management - Feedback Management - For Insurance Industry - Inbox Management - Lead Generation - Leaderboards - Marketing Automation - Mass Texting - Mobile Access - Multi-Campaign - Multi-Channel Data Collection - Onboarding - Online Booking - Performance Management - Performance Metrics - Power Dialer - Predictive Analytics - Real Time Editing - Real-Time Monitoring - Real-time Consumer-facing Chat - Real-time Scheduling - Sales Activity Management - Scheduled Messaging - Scheduling - Signature Creation - Signature Management - Target Account Identification - Task Editing - Team Management - Time on Site Tracking - Transcripts/Chat History - Usage Tracking/Analytics ... and 101 more features ## Integrations (32 total) - BulkSMS - CallHippo - Docusign - Exotel - Google Contacts - Google Drive - Gravity Forms - Gupshup - HubSpot CRM - Intercom - Jotform - JustCall - LinkedIn for Business - Mailchimp - Mailgun ... and 17 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Marketing Automation Software](https://www.capterra.co.za/directory/6/marketing-automation/software) ## Related Categories - [Marketing Automation Software](https://www.capterra.co.za/directory/6/marketing-automation/software) - [Email Marketing Software](https://www.capterra.co.za/directory/30013/email-marketing/software) - [Landing Page Software](https://www.capterra.co.za/directory/30844/landing-page/software) - [Lead Generation Software](https://www.capterra.co.za/directory/30963/lead-generation/software) - [CRM Software](https://www.capterra.co.za/directory/2/customer-relationship-management/software) ## Alternatives 1. [Zoho CRM](https://www.capterra.co.za/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.co.za/software/204998/bigin-by-zoho-crm) — 4.7/5 (725 reviews) 3. [HubSpot CRM](https://www.capterra.co.za/software/152373/hubspot-crm) — 4.5/5 (4453 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.co.za/software/61368/salesforce) — 4.4/5 (18768 reviews) 5. [Dynamics 365](https://www.capterra.co.za/software/157279/dynamics-365) — 4.4/5 (5811 reviews) ## Reviews ### "Am a happy client" — 5.0/5 > **Susan** | *09 March 2025* | Apparel & Fashion | Recommendation rating: 10.0/10 > > **Pros**: All of their products are very good. Their service is great l don't hesitate to refer anyone to them > > **Cons**: So far so good, l don't have an complain > > It is very easy to navigate, and it's user friendly for those without experience. They offer competetive prices ----- ### "Gret solution" — 5.0/5 > **Keith** | *17 July 2024* | Management Consulting | Recommendation rating: 8.0/10 > > **Pros**: The ease of customisation and set-up was impressive. > > **Cons**: I haven't used it long enough to find anything that doesn't suit my needs. ----- ### "Value for money" — 4.0/5 > **Fiddich** | *13 May 2024* | Human Resources | Recommendation rating: 9.0/10 > > **Pros**: It is affordable, offers more than competitiors at that price range. > > **Cons**: not user friendly. Can't design emails for campaigns on the go, can't include existing email campaigns in workflows. > > It's a good paltform at the price tag, a lot can be done to make it user friendly and reduce redundancy ----- ### "Engagebay Live Chat into CRM" — 5.0/5 > **Drikus** | *13 May 2024* | Information Services | Recommendation rating: 8.0/10 > > **Pros**: Simple to configure the live chat that has a minimalistic presence on a website allowing seamless and quick integration to the CRM backend. > > **Cons**: The live chat can benefit from a delay in the display, i.e., the pop-up for customisation. ----- ### "Great product. More people should know about it." — 4.0/5 > **Daniel** | *20 April 2024* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: I found the product relatively easy to use and liked its versatility. > > **Cons**: Interestingly what I found frustrating was not finding enough tutorial on YouTube. For such a great product I wonder what that is. > > The easy of use is what I really like about the product. ----- Page: 1 / 38\ Next: [Next page](https://www.capterra.co.za/software/178819/engagebay-marketing?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/178819/engagebay-marketing) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data