Who Uses This Software?

We provide software from all types of companies within the Experience sector from small single person tour providers to large international OTAs and resellers.

Average Ratings

224 reviews
  • Overall 4.8/5
  • Ease of Use 4.4/5
  • Customer Service 4.7/5
  • Features 4.6/5
  • Value for Money 4.8/5

Product Details

  • Free Version Yes
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
  • Training Live Online
    Webinars
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • Bokun, A TripAdvisor Company
  • http://bokun.io
  • Founded 2012

About Bokun

The only online booking software you need to manage your tours and activities. Bokun is the leading booking management technology and reservation software built specifically for tours, activities, and attractions operators in the travel industry. Its a booking engine, inventory manager, channel manager, multi-currency price management tool, and more -- all rolled into one!

Bokun Features

  • Accommodation Booking
  • Activities Booking
  • Central Reservation System
  • Coach Booking
  • Custom Packages
  • Customer Management
  • GDS / OTA Integration
  • Itinerary Creation
  • Multi-Day Booking
  • Payment Processing
  • Price / Margin Management
  • Promotions Management
  • Quote Management
  • Reservations Management
  • Vendor Management
  • Website Management

Bokun Most Helpful Reviews

Best way to grow our business

Reviewed on 2019/06/17
Maarten V.
Partner
Hospitality, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
3/5
Ease of Use
5/5
Features & Functionality
4/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: If you run a small tour operation I would certainly recommend getting onto Bokun, it gets you started faster and at the same time set you up for bigger stuff in the future.

Pros: Bokun delivers a system that integrates just about every functionality we need as a Food Tour company. I particularly like how we can easily find new partners to hook up to the same functionality. Using bokun we can give our clients a seamless experience and at the same time keep administration on our end as lean as possible.

Cons: Cons isn't the right word, the company has a few places to work harder on.
- Support could respond faster
- Support and new feature roll-out has to get more transparent
- E-commerce integration has to be enhanced. Up selling, down selling, cross selling are all in its infancy at this moment.
- Partner integration needs more work, the software currently doesn't work well with a model where brick-and-mortar tour agencies sell tours on behalf of us. (Ticketing displays incorrect messages to the end user, invoices can only be sent to one party, not to a different invoicing department, payments are not assumed to come in just before or just after the tour date).

Vendor Response

by Bokun on 2019/06/18

Hi Maarten,
Thank you for your feedback. We hear you loud and clear about each of your suggestions for improvement, and we thank you for taking the time to let us know. We are working on improving support response time, our new feature communications, and many product enhancements. Please do not hesitate to reach out to the support team with any other suggestions or ideas.

Best,
Bokun Support

Immense value for money

Reviewed on 2019/11/26
Rae E.
Manager
Leisure, Travel & Tourism, 13-50 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
4/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: In my opinion BOKUN is the market leader for tour software that would suit ANY sized business. Their support is terrific and they are helping us grow our business with their channel manager functions. We have direct connections to major OTAs including Trip Adivsor/ Expedia and can also offer private booking areas for hotels and small retail travel agents with personalised pricing & currency.
So far anything that I've wanted when I started, or decided along the way that I've wanted- they've delivered. I'm obviously stoked with the product.

Pros: We have been using Bokun for roughly six months now. I spent 12 months trying and discarding other online platforms for tour sales because they were either too hard to use (even for a techie like me) or they lacked functionality. We were starting with almost no online sales and as a small business our budget was quite low. I was looking for a system with lots of functionality, connections to the OTA's and scaleable pricing. AND BOY did I find it!

Cons: There's nothing I don't like- just take note that with an amazing array of functions comes many moving parts. You need to be quite good to manage it all- but if in doubt their support is terrific and can take the hard parts off your hands.

Vendor Response

by Bokun on 2019/12/10

Hi Rae,
Thank you so much for your review! Please do not hesitate to reach out to us at [email protected] if you have any product suggestions or any questions in the future -- we're here to help!

Best,
Bokun Support

One of the best in its field

Reviewed on 2019/11/04
Angeliki G.
CEO
Leisure, Travel & Tourism, Self Employed
Used the Software for: 6-12 months
Reviewer Source 
4/5
Overall
4/5
Ease of Use
4/5
Features & Functionality
4/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Booking widget right in my web site making bookings a piece of cake! And with the backend manager I have every detail and information right in my fingertip making my life much easier.

Pros: So many functionalities and features that can cover the demands of tour operators and travel agencies. Pricing is is very fair compared to alternatives. You can even find partnerships within the software. An overall very nice booking software. Ended up using it after a long market research. And can say I'm satisfied.

Cons: Since bokun was recently buyed by tripadvisor I believe it hasn't "settled" to what viator wants to provide. Things have been fixed and I believe that there are plenty more that will be included by viator to make this booking software the top one. Many hasitate knowing that this is not a privately heald software but viator being behind it but I personally can't see why this is something that bad? On the contrary this can be something really good making you feel safe being partners with one of the leading companies in the industry.

Vendor Response

by Bokun on 2019/11/05

Thank you for your review, Angeliki. We are so glad Bokun has proven to be so helpful and successful as your online booking engine and backend reservation and channel manager.

Best,
Bokun Support

Honestly, the worst software we've used

Reviewed on 2019/05/22
Luke C.
Manager
Leisure, Travel & Tourism, 13-50 Employees
Used the Software for: 6-12 months
Reviewer Source 
1/5
Overall
1/5
Ease of Use
1/5
Features & Functionality
1/5
Customer Support
2/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: None at all. We've racked out brains and can't think of one positive thing to say about Bokun.

Cons: Customer service is pathetic. Waiting up to a week for a response on time critical issues and even when they do reply, it's as basic and not relevant. Lost countless bookings due to delayed support. Can't speak with anyone on the phone. APIs change without warning. Issues with customers receiving emails. Continually line of problems with the software which is badly thought out and executed. It would have the upside of being cheap, but then it takes so much of our time it ends up being more expensive than other software. They are owned by TripAdvisor and Viator which we have similar problems with. Don't waste your time. In a nutshell - crap.

Vendor Response

by Bokun on 2019/05/23

Thank you for your review. We understand your frustration and know how crucial it is to your business to receive customer support in a timely fashion. We are continually working to improve our customer service response times and the training of our support teams. We appreciate your feedback regarding our API updates and hear you loud and clear; we are currently working to enhance how we communicate product updates to our customers. A manger from our support team will be reaching out to you directly so we can make it right.

Bókun - A booking software and marketplace developing

Reviewed on 2019/11/26
Caroline S.
Owner and General Manager
Leisure, Travel & Tourism, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
3/5
Ease of Use
3/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We finally have an online booking platform, that by today automatically takes care of approx. 40% of our accommodation bookings.

Pros: When we first got introduced to Bókun we saw the huge potential and the possibility for getting a very useful and handy booking platform for us as family managed small holiday resort, which is not an overkill compared to many other systems.
We were also fond of the idea of the marketplace.

Cons: Having worked with the Bókun platform for 4 years now we love it on one hand, but at the same time we are disappointed, that, especially since Trip Advisor jumped on board, no further developments were made on the accommodation platform. This is the main platform we use and we put up from the beginnigs with missing items, or work around solutions because we were always promised that things would get better/easier/more userfriendly or simply missing items would be implemented. We tried to help actively with feedback what we were missing on our behalf.
Last year I then got the feedback, that no further developments are made on the accommodation platform for the time being. All focus is set on tours and marketplace. A huge disappointment for us.
The platform has evolved including all parts and I still believe the accommodation platform is important, too. So it highly would be appreciated to give this part a little bit more focus again.

Vendor Response

by Bokun on 2019/12/02

Hi Caroline,
Thank you for your review and feedback. We hear you loud and clear and completely understand your concerns about using Bokun as an accommodations management platform. Our core focus at Bokun remains creating the best platform for tours and activities. But please keep sending us your feedback and ideas for accommodation bookings, and we will continue to alert you of any new features we have added.

Best,
Bokun Support

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