Who Uses Trengo?
Trengo is suitable for every company, from startups to enterprises, that want to work and communicate efficient with leads, clients, teams and colleague's. Trengo is easy to use and understand.
What Is Trengo?
Trengo increases team productivity and efficient customer communication by unifying all communication channels in one collaborative inbox.
Receive messages from Email, Facebook Messenger, WhatsApp, SMS, voice, live chat and many more in one central place.
Trengo Details
Trengo
https://trengo.com
Founded 2015
Trengo Pricing Overview
Trengo does not have a free version but does offer a free trial. Trengo paid version starts at US$8,00/month.
Starting Price
US$8,00/month
See pricing details
Free Version
No
Free Trial
Yes, get a free trial
Deployment
Installed - Mac
Cloud, SaaS, Web
Installed - Windows
Mobile - iOS Native
Mobile - Android Native
Training
In Person
Live Online
Webinars
Documentation
Support
Business Hours
Online
Trengo Features
Customer Communications Management Software
- Batch Communications
- Chat / Messaging
- Content Management
- Email Distribution
- Interactive Content
- Multi-Channel Communication
- On-Demand Communications
- Personalization
- Print Management
- Template Management
- Video Content
View full list of Customer Communications Management Software
Customer Engagement Software
- Analytics
- Churn Management
- Communication Management
- Community Management
- Content Syndication
- Feedback Collection
- Gamification
- Live Chat
- Video Content
Customer Service Software
- Alerts / Escalation
- Appointment Management
- Call Center Management
- Email Management
- Knowledge Base
- Live Chat
- Performance Metrics
- Queue Management
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Virtual Assistant
- Workflow Management
Customer Success Software
- Account Alerts
- Account Management
- Communication Management
- Customer Engagement
- Customer Lifecycle Management
- Health Score
- Onboarding
- Revenue Management
- Usage Tracking/Analytics
- Win / Loss Analysis
Help Desk Software
- Alerts / Escalation
- Automated Routing
- Call Center Management
- Customizable Branding
- Document Storage
- Email Integration
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Network Monitoring
- Real-time Chat
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Ticket Management
- Workflow Configuration
Live Chat Software
- Canned Responses
- Customizable Branding
- Geo Targeting
- Offline Form
- Proactive Chat
- Screen Sharing
- Third Party Integration
- Transfers/Routing
- Website Visitor Tracking
Remote Work Software
- Collaboration
- Electronic Signature
- Employee Activity Monitoring
- Live Chat
- Meeting Management
- Remote Access
- Remote Support
- Softphone
- Task Management
- Time Zone Tracking
- Video Chat
- Web Conferencing
Service Desk Software
- CMDB
- Change Management
- IT Asset Management
- Incident Management
- Knowledge Base
- Mobile Access
- Procurement Management
- Remote Control
- SLA Management
- Self Service Portal
Trengo Alternatives
More Trengo alternatives
Trengo Reviews
Showing 5 of 18 reviews
Frits P.
-
Overall Rating5/5
-
Ease of Use3/5
-
Features & Functionality5/5
-
Customer Support5/5
-
Value for Money5/5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/01/27
"Very nice messaging app"
Comments: Our clients are helped through various channels, served by Trengo
Pros: Useful messaging platform for all channels: Whatsapp, Facebook, SMS, Website chat, Telegram.
Cons: They changed their pricing plan, with a half year for existing customers.
- Reviewer Source
- Reviewed on 2020/01/27
Laurien V.
-
Overall Rating4/5
-
Ease of Use5/5
-
Features & Functionality4/5
-
Customer Support4/5
-
Value for Money4/5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/04/21
"A nice program"
Comments: A really nice and user friendly program. I like the layout and how this is working. Improvements are mainly on having history.
Pros: I really like that you can open it anywhere, which makes it really easy to combine the chat function with other activities.
Cons: For me, it was quite difficult that there is no history of a conversation with a customer. Sometimes a customer came back and he had to explain his whole story all over again. Maybe a function to save conversations would be nice.
Vendor Response
by Trengo on 2020/04/28
Hi Lauren,
Thank you for your review and valuable feedback!
It is possible to see the historical conversations with the customer in the sidebar under "contact moments" ("contactmomenten" in dutch).
If you have more questions or feedback for our product, do not hesitate to reach out.
Best,
Luuk
- Reviewer Source
- Reviewed on 2020/04/21
Christ V.
-
Overall Rating4/5
-
Ease of Use4/5
-
Features & Functionality4/5
-
Customer Support4/5
-
Value for Money5/5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/04/21
"Useful tool in organisations"
Comments: Good, good support.
Pros: Integration of several communication channels
Cons:
Some useful utilities which you are used to in Outlook are not available in Trengo. But the advantages of Trengo compensate the lack of these utilities.
Some proposals (with a big advantage for us and the use of Trengo) for a small amendment are not honoured yet
- Reviewer Source
- Reviewed on 2020/04/21
Tim S.
-
Overall Rating5/5
-
Ease of Use4/5
-
Features & Functionality4/5
-
Customer Support5/5
-
Value for Money5/5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/04/22
"Great feature richt and easy to use software that saves time"
Comments: Trengo saves us time, brings us closer to our customer and shortens response times.
Pros: Everthing in one place with an interface that works like a charm and looks good too.
Cons: Sometimes it is difficult to see the history of closed tickets that are opened again by a customer.
- Reviewer Source
- Reviewed on 2020/04/22
Lars B.
-
Overall Rating5/5
-
Ease of Use5/5
-
Features & Functionality5/5
-
Customer Support5/5
-
Value for Money5/5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/01/13
"Its a great tool that saves me a lot of time!"
Pros: Customers can easily find their answer in the helpcenter (with frequently asked questions) or in a conversation with the Flowbot (chatbot). The remaining quistions are simply answered by Quick reply’s (insertable answers). With this ticketsystem I keep an overview of the new, picked up and closed tickets and i have all customer service questions (that come in by Facebook, Instagram, Whatsapp, email and websitechat) clearly arranged in one place.
Cons: I have been using this product for more than 3 years. In the beginning there were a number of things that could be optimized, but now I could not name a point for improvement so quickly. The company is growing fast and is constantly developing, which means that more additional functionalities are created that make customer service easier
- Reviewer Source
- Reviewed on 2020/01/13
