Who Uses Trengo?
Trengo is suitable for every company, from startups to enterprises, that want to work and communicate efficient with leads, clients, teams and colleague's. Trengo is easy to use and understand.
What Is Trengo?
Trengo increases team productivity and efficient customer communication by unifying all communication channels in one collaborative inbox.
Receive messages from Email, Facebook Messenger, WhatsApp, SMS, voice, live chat and many more in one central place.
Trengo Details
Trengo
https://trengo.com
Founded 2015
Trengo pricing overview
See pricing plansTrengo does not have a free version but does offer a free trial. Trengo paid version starts at €15,00/month.
Starting Price
€15,00/month See pricing details
Free Version
No
Free Trial
Yes, get a free trial
Trengo deployment and support
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
Deployment
- Cloud, SaaS, Web-based
- Mac (Desktop)
- Windows (Desktop)
- Android (Mobile)
- iPhone (Mobile)
- iPad (Mobile)
Training
- In Person
- Live Online
- Webinars
- Documentation
Trengo Features
Customer Communications Management Software
- API
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Auto-Responders
- Batch Communications
- Billing & Invoicing
- CRM
- Call Recording
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Contact Database
- Contact Management
- Content Management
- Customer Database
- Customer History
- Customizable Branding
- Customizable Templates
- Email Distribution
- Email Management
- Feedback Management
- Historical Reporting
- IVR / Voice Recognition
- Inbox Management
- Interaction Tracking
- Interactive Content
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- On-Demand Communications
- Personalization
- Print Management
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Reporting & Statistics
- SMS Messaging
- SSL Security
- Social Media Integration
- Surveys & Feedback
- Tagging
- Template Management
- Third Party Integrations
- Video Support
- Widgets
- Workflow Management
View full list of Customer Communications Management Software
Customer Engagement Software
- AB Testing
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Behavior Tracking
- CRM
- Campaign Analytics
- Campaign Management
- Chat/Messaging
- Churn Management
- Communication Management
- Community Management
- Content Creation
- Content Management
- Customer Database
- Customer Experience Management
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Drag & Drop
- Email Management
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Gamification
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Language
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Third Party Integrations
- Video Support
- Visual Analytics
- Widgets
- Workflow Management
Customer Service Software
- API
- Activity Tracking
- Alerts / Escalation
- Appointment Management
- Auto-Responders
- Calendar Management
- Call Center Management
- Call Routing
- Communication Management
- Contact Database
- Contact Management
- Customer Database
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customizable Forms
- Customizable Templates
- Data Import/Export
- Drag & Drop
- Email Management
- Employee Management
- Engagement Tracking
- Event Triggered Actions
- Inbox Management
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Multiple User Accounts
- Performance Management
- Performance Metrics
- Queue Management
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Reporting & Statistics
- Rules-Based Workflow
- SMS Messaging
- Self Service Portal
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Template Management
- Third Party Integrations
- Virtual Assistant
- Voice Mail
- Workflow Management
Customer Success Software
- API
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Behavior Tracking
- CRM
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contact Management
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Drag & Drop
- Email Management
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Health Score
- Knowledge Base Management
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Onboarding
- Performance Metrics
- Real Time Data
- Real Time Notifications
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Third Party Integrations
- Usage Tracking/Analytics
- Widgets
- Win / Loss Analysis
- Workflow Management
Help Desk Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Automated Routing
- CRM
- Call Center Management
- Chat/Messaging
- Client Portal
- Customer Database
- Customer History
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Document Storage
- Email Management
- Email Templates
- Feedback Management
- Help Desk Management
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Macros/Templated Responses
- Monitoring
- Multi-Channel Communication
- Network Monitoring
- Performance Metrics
- Prioritization
- Real Time Notifications
- Real-Time Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Third Party Integrations
- Ticket Management
- Workflow Configuration
- Workflow Management
Live Chat Software
- @mentions
- API
- Activity Dashboard
- Activity Tracking
- Auto-Responders
- CRM
- Calendar Management
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Contact Management
- Content Management
- Customer History
- Customizable Branding
- Document Storage
- Drag & Drop
- Email Management
- File Management
- File Sharing
- File Transfer
- Geotargeting
- Interaction Tracking
- Live Chat
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Offline Form
- Proactive Chat
- Progress Tracking
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Screen Sharing
- Search/Filter
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Task Progress Tracking
- Task Scheduling
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Video Conferencing
- Website Visitor Tracking
- Workflow Management
Remote Work Software
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Assignment Management
- Calendar Management
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Customizable Branding
- Customizable Templates
- Data Import/Export
- Document Management
- Document Storage
- Drag & Drop
- Electronic Signature
- Email Management
- Employee Activity Monitoring
- File Management
- File Transfer
- Live Chat
- Meeting Management
- Monitoring
- Prioritization
- Progress Tracking
- Project Time Tracking
- Projections
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real-time Updates
- Remote Access/Control
- Remote Support Software
- Reporting & Statistics
- SSL Security
- Single Sign On
- Softphone Software
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Third Party Integrations
- Time Zone Tracking
- Two-Way Audio & Video
- Video Chat
- Video Conferencing
- Workflow Management
Service Desk Software
- API
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Asset Management
- CMDB
- Change Management
- Chat/Messaging
- Client Portal
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Customer Database
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Drag & Drop
- Email Management
- Email Templates
- IT Asset Management
- Incident Management
- Inventory Management
- Knowledge Base Management
- Mobile Access
- Multi-Channel Communication
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Real Time Notifications
- Real Time Reporting
- Remote Access/Control
- Reporting & Statistics
- SSL Security
- Scheduled / Automated Reports
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Third Party Integrations
- Widgets
- Workflow Management
Trengo Alternatives
More Trengo alternatives
Trengo Reviews
Read all reviewsOverall rating
Average score
Frits P.
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Overall Rating
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Ease of Use
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Features & Functionality
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Customer Support
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Value for Money
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/01/27
"Very nice messaging app"
Comments: Our clients are helped through various channels, served by Trengo
Pros: Useful messaging platform for all channels: Whatsapp, Facebook, SMS, Website chat, Telegram.
Cons: They changed their pricing plan, with a half year for existing customers.
- Reviewer Source
- Reviewed on 2020/01/27
Floortje V.
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Overall Rating
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Ease of Use
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Value for Money
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/04/21
"Werkt super voor onze customer care afdeling!"
Comments: We zijn als organisatie heel erg tevreden over het gebruik van Trengo en de communicatie met het support en IT team van Trengo. Het is heel makkelijk om je wensen door te geven en we hebben het gevoel dat er naar ons, als gebruiker, wordt geluisterd.
Pros: Als customer care manager heb ik, sinds de start van het gebruik van Trengo, een veel beter inzicht in alle conversaties tussen mijn collega's en de consument. De verschillende teams (meertalig) kunnen ook makkelijk met elkaar communiceren.
Cons: We verkopen als webshop een deel via Amazon en die koppeling werkt soms niet helemaal optimaal, maar gelukkig is het makkelijk en snel communiceren met het support team van Trengo en denken zij graag mee om tot een oplossing te komen.
- Reviewer Source
- Reviewed on 2020/04/21
Laurien V.
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Overall Rating
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Ease of Use
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Features & Functionality
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Customer Support
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Value for Money
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/04/21
"A nice program"
Comments: A really nice and user friendly program. I like the layout and how this is working. Improvements are mainly on having history.
Pros: I really like that you can open it anywhere, which makes it really easy to combine the chat function with other activities.
Cons: For me, it was quite difficult that there is no history of a conversation with a customer. Sometimes a customer came back and he had to explain his whole story all over again. Maybe a function to save conversations would be nice.
Vendor Response
by Trengo on 2020/04/28
Hi Lauren,
Thank you for your review and valuable feedback!
It is possible to see the historical conversations with the customer in the sidebar under "contact moments" ("contactmomenten" in dutch).
If you have more questions or feedback for our product, do not hesitate to reach out.
Best,
Luuk
- Reviewer Source
- Reviewed on 2020/04/21
Christ V.
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Overall Rating
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Customer Support
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Value for Money
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/04/21
"Useful tool in organisations"
Comments: Good, good support.
Pros: Integration of several communication channels
Cons:
Some useful utilities which you are used to in Outlook are not available in Trengo. But the advantages of Trengo compensate the lack of these utilities.
Some proposals (with a big advantage for us and the use of Trengo) for a small amendment are not honoured yet
Alternatives Considered: Microsoft 365
Reasons for Switching to Trengo: The integration of communication channels and use within a team.
- Reviewer Source
- Reviewed on 2020/04/21
Tim S.
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Overall Rating
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Customer Support
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Value for Money
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/04/22
"Great feature richt and easy to use software that saves time"
Comments: Trengo saves us time, brings us closer to our customer and shortens response times.
Pros: Everthing in one place with an interface that works like a charm and looks good too.
Cons: Sometimes it is difficult to see the history of closed tickets that are opened again by a customer.
- Reviewer Source
- Reviewed on 2020/04/22
