Who Uses This Software?

The ServiceGuru kiosk works anywhere you physically serve customers. Restaurants, hotels, retail, medical practices and service-based businesses.

Average Ratings

7 reviews
  • Overall 4.9 / 5
  • Ease of Use 4.9 / 5
  • Customer Service 5 / 5
  • Features 4.7 / 5
  • Value for Money 4.9 / 5

Product Details

  • Starting Price US$99,00/month
  • Pricing Details $249 startup and $99 per month includes hardware, software, and support.
  • Free Version No
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
    Mobile - iOS Native
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support Online

Vendor Details

  • ServiceGuru
  • https://www.serviceguru.com
  • Founded 2016

About ServiceGuru Rating Kiosk

The ServiceGuru Kiosk captures feedback about your staff and business, so you know how your customers really feel about their experience. Collect 50x more feedback than review sites, receipt surveys, and traditional methods combined.

The healthcare, hospitality, retail, and entertainment industries use ServiceGuru kiosks to ensure their customers are happy and to improve their service.

All hardware, software and support needed to run the kiosks is provided as a service with month to month.

ServiceGuru Rating Kiosk Features

  • Behavioral Analytics
  • Campaign Management
  • Customer Profiles
  • Customer Segmentation
  • Data Integration
  • Data Matching
  • GDPR Compliance
  • Personalization
  • Predictive Modeling
  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis
  • Activity Tracking
  • CRM
  • Gift Card Management
  • Loyalty Cards
  • Loyalty Program
  • Member Portal
  • Membership Management
  • Referral Tracking
  • Rewards Management
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
  • Digital Signature
  • Onsite Printing
  • Order Fulfillment
  • Remote Access & Monitoring
  • Secure Browsing
  • Touch Screen
  • Usage Tracking/Analytics
  • Virtual Keyboard
  • Wireless Internet Access
  • Campaign Management
  • Gamification
  • Response Management
  • Review Generation
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring
  • Campaign Management
  • Dashboard
  • Negative Feedback Management
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Sentiment Analysis
  • Social Sharing

ServiceGuru Rating Kiosk Most Helpful Reviews

A must-have for customer facing companies

Reviewed on 2019/02/28
Shel H.
Human Capital
Medical Practice, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: It's so simple to use. My patient demographic is far and wide. The interface is so easy to navigate that even my tech-fearful elderly patients use it with ease.

Pros: The way it revolutionized how we think about customer service. If you think no news is good news you are entirely wrong. Great news is great news and its even better when it instantaneous. My employees get instant feedback which boosts their morale and I am able to see exactly where and how I can improve to further satisfy my patients.

Cons: That it doesn't do my laundry. Seriously, this tool does even more than I could imagine. The developers are constantly making changes to improve it. It can now post my 5 star reviews to Google, Yelp and Facebook so the whole world can see how awesome we are. What more could I ask for?

SG review

Reviewed on 2019/01/30
Stephanie M.
2nd In Command
Sports, 13-50 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: This has been an efficient way for us to get real-time feedback from our customers, which has in turn provided us the opportunity to address and fix issues as soon as they arrive. Our employees take their service resume very seriously, it’s an amazing thing to see as an employer. The kiosk is an invaluable tool for those in the service industry.

Pros: The software is very user friendly and intuitive. It gives our customers a quick and easy way to provide feedback.

Cons: I personally like the option to leave notes and write a specific review, but that hasn’t proven to be what our customers want.

Vendor Response

by ServiceGuru on 2019/01/31

Thanks for the great feedback Stephanie.

ServiceGuru Rocks

Reviewed on 2019/01/31
Aimee E.
Front Office
Hospital & Health Care, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Very easy to utilize for staff as well as patients. The customer service with this company is top notch

Pros: The Ease of patients being able to navigate their way

Cons: There is nothing that I don't like about this software

Love working with ServiceGuru

Reviewed on 2019/03/04
Lauren A.
HR Assistant
Hospital & Health Care, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Right now we are focusing on how our patients feel they were greeted when they walk in and we're also gathering information on patient wait times as well.

Pros: I really like how user friendly the software is and how easy it is for our patients to use while checking out. The process is very fast and efficient while gathering great data about our patient experience in our offices.

Cons: So far I have not experienced any negatives with ServiceGuru.

Service Guru - Great for a different point of view

Reviewed on 2019/02/01
Johnny B.
COO
Restaurants, 201-500 Employees
Used the Software for: 1-5 months
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Great growing company. Service and communication is exceptional. Well worth it, we plan to keep service guru for years to come!

Pros: The immediate feedback and the quantity of reviews coming from customers dining in.

Cons: Ability for mis-use/mis-information (i.e. kids/employees using kiosk) Still great room for functionality and "back-end" analytics to improve.

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