ServiceGuru Rating Kiosk

ServiceGuru Rating Kiosk

by ServiceGuru

Who Uses ServiceGuru Rating Kiosk?

The ServiceGuru kiosk works anywhere you physically serve customers. Restaurants, hotels, retail, medical practices and service-based businesses.

What Is ServiceGuru Rating Kiosk?

The ServiceGuru Kiosk captures feedback about your staff and business, so you know how your customers really feel about their experience. Collect 50x more feedback than review sites, receipt surveys, and traditional methods combined.

The healthcare, hospitality, retail, and entertainment industries use ServiceGuru kiosks to ensure their customers are happy and to improve their service.

All hardware, software and support needed to run the kiosks is provided as a service with month to month.

ServiceGuru Rating Kiosk Details

ServiceGuru

https://www.serviceguru.com

Founded 2016

ServiceGuru Rating Kiosk Pricing Overview

ServiceGuru Rating Kiosk does not have a free version but does offer a free trial. ServiceGuru Rating Kiosk paid version starts at US$99,00/month.

Starting Price

US$99,00/month

Pricing Details

$249 startup and $99 per month includes hardware, software, and support.

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Training

In Person

Live Online

Webinars

Documentation

Support

Online

ServiceGuru Rating Kiosk Features

Customer Data Platform Software
Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Analytics
Customer Segmentation
Dashboard
Knowledge Management
Multi-Channel Data Collection
Negative Feedback Management
Predictive Analytics
Sentiment Analysis
Survey/Poll Management
Text Analysis
Activity Tracking
CRM
Gift Card Management
Loyalty Cards
Loyalty Program
Member Portal
Membership Management
Referral Tracking
Rewards Management
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Digital Signature
Onsite Printing
Order Fulfillment
Remote Access & Monitoring
Secure Browsing
Touch Screen
Usage Tracking/Analytics
Virtual Keyboard
Wireless Internet Access
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing

ServiceGuru Rating Kiosk Reviews

Showing 5 of 7 reviews

Overall
4,9/5
Ease of Use
4,9/5
Customer Service
5/5
Features
4,7/5
Value for Money
4,9/5
Verified Reviewer
Senior Marketing Consultant
Hospitality, 1 001-5 000 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019/02/01

"Great tool for measuring and improving customer service"

Pros: Ease of use. How it keeps our employees motivated. Customers like it since it's fast and simple.

Cons: Improved reporting would be nice but I know they are working on enhancements.

  • Reviewer Source 
  • Reviewed on 2019/02/01
Shel H.
Human Capital
Medical Practice, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019/02/28

"A must-have for customer facing companies"

Comments: It's so simple to use. My patient demographic is far and wide. The interface is so easy to navigate that even my tech-fearful elderly patients use it with ease.

Pros: The way it revolutionized how we think about customer service. If you think no news is good news you are entirely wrong. Great news is great news and its even better when it instantaneous. My employees get instant feedback which boosts their morale and I am able to see exactly where and how I can improve to further satisfy my patients.

Cons: That it doesn't do my laundry. Seriously, this tool does even more than I could imagine. The developers are constantly making changes to improve it. It can now post my 5 star reviews to Google, Yelp and Facebook so the whole world can see how awesome we are. What more could I ask for?

  • Reviewer Source 
  • Reviewed on 2019/02/28
Johnny B.
COO
Restaurants, 201-500 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    3/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2019/02/01

"Service Guru - Great for a different point of view"

Comments: Great growing company. Service and communication is exceptional. Well worth it, we plan to keep service guru for years to come!

Pros: The immediate feedback and the quantity of reviews coming from customers dining in.

Cons: Ability for mis-use/mis-information (i.e. kids/employees using kiosk) Still great room for functionality and "back-end" analytics to improve.

  • Reviewer Source 
  • Reviewed on 2019/02/01
Stephanie M.
2nd In Command
Sports, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019/01/30

"SG review "

Comments: This has been an efficient way for us to get real-time feedback from our customers, which has in turn provided us the opportunity to address and fix issues as soon as they arrive. Our employees take their service resume very seriously, it’s an amazing thing to see as an employer. The kiosk is an invaluable tool for those in the service industry.

Pros: The software is very user friendly and intuitive. It gives our customers a quick and easy way to provide feedback.

Cons: I personally like the option to leave notes and write a specific review, but that hasn’t proven to be what our customers want.

Vendor Response

by ServiceGuru on 2019/01/31

Thanks for the great feedback Stephanie.

  • Reviewer Source 
  • Reviewed on 2019/01/30
Aimee E.
Front Office
Hospital & Health Care, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019/01/31

"ServiceGuru Rocks"

Comments: Very easy to utilize for staff as well as patients. The customer service with this company is top notch

Pros: The Ease of patients being able to navigate their way

Cons: There is nothing that I don't like about this software

  • Reviewer Source 
  • Reviewed on 2019/01/31