18 years helping South African businesses
choose better software
UserGuiding
What Is UserGuiding?
UserGuiding empowers product teams to boost user activation and drive revenue growth through its all-in-one, no-code platform. Quickly implement superior self-service experiences that enhance user adoption and minimize support needs without breaking the bank. With UserGuiding, you can:
• Activate users with interactive in-app guides and walkthroughs
• Boost feature adoption with personalized onboarding flows
• Offer AI-powered self-serve help to reduce support tickets
• Announce product updates effectively within your app
• Collect user feedback seamlessly to improve your product
Join 1,000+ teams who trust UserGuiding for the fastest implementation and exceptional value. Drive revenue growth effortlessly and achieve lasting user engagement with UserGuiding—the smartest choice for product teams seeking superior self-service solutions.
Who Uses UserGuiding?
1,000+ scaling product teams trust UserGuiding’s best-value, all-in-one platform to drive revenue growth through superior self-service experiences
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UserGuiding
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Reviews of UserGuiding
Alternatives Considered:
Great onboarding tool!
Comments: We use UserGuiding to highlight certain important features in the trial -> paid funnel. It has been increasing conversions so far. Before, we felt like customers don't understand how to work with the product; now we have less support tickets than ever.
Pros:
We were on the brink of building an in-house solution for onboarding when we met UserGuiding. It allowed us to design a beautiful product walkthrough within minutes, without a single line of code. Less support tickets, more free trial conversions, happy product managers :)
Cons:
The analytics part is probably enough for most teams. We needed a little more control over data, which led us to use another product for it.
Alternatives Considered:
Highly recommend. Fantastic user onboarding product.
Comments:
The overrall experience so far has been fantastic. It is very easy to use and more importantly to integrate into any web application with a few simple lines of code.
The online help documentation they provide is fantastic to get you up and running in minutes.
Pros:
UserGuiding allows me to have complete control of my onboarding content, my release notes as well as my knowledge base outside of my application allowing it to evolve at a faster or slower pace than my application.
Cons:
I would have to say that onboarding for a small business the cost can be a little high but worth it.
Review
Comments: so good
Pros:
Easy to use without any code implementation
Cons:
less functionnality i would like if add possibilty to insert audio like we inject a text
Very customisable onboarding software
Comments: It is pretty clear that having a clear and effective onboarding process is vital for engagement and retention of those new users. Userguiding is helping us make sure we guide and assist our users in how to get the most value from our software.
Pros:
UserGuiding is a powerful way to add onboarding to your browser based app or website. We needed an option that was more customisable than other offerings, like Intercom. Userguiding allows you to adjust the look and feel of your onboarding product tour to look like it is part of your application. You can add much more than just a picture or video to your tooltips as well. You can adjust size of modals and pop-ups all of which allows a much finer level of control.
Cons:
The actual experience of adjusting settings, look and feel can be a bit cumbersome. The preview of a step within a guide looks quite different to the version that will be rendered on the preview so you need to keep swapping back and forth between the two views. It would also be good to have control of the location of some other elements, like where on the screen a tooltip appears, and where within a tooltip or modal the quit icon (X) appears. Finally, it would amazing to have some extra controls over when a particular guide starts - for example, the guide starts 30 seconds after landing on a page. Another option would be to have elements on previous screens trigger the start of the guide. In our case, we have a native welcome screen that the user has to complete before the user guide should start. But the welcome screen is the same URL as the landing page. Because the URL doesn't change when the user completes the welcome screen, we had to do some workarounds to trigger the user guide on completion of the welcome screen.
UserGuiding Response
5 years ago
Hello Kent, thanks a lot for your feedback and suggestions. I've forwarded your review to our product team. Thanks for being with us, and stay healthy! Mert
Alternatives Considered:
Powerful User Onboarding Tool
Comments: UserGuiding allows me to create interactive product guides for my users in seconds. The platform is easy to use and allows me to create user guides at multiple language and in different formats. I can also segment my users into groups and create surveys to understand their needs. Most importantly, I don’t need to hire anyone to build my guides. I can do it all myself with UserGuiding.
Pros:
It's easy to build and it has a lot of onboarding documents and videos.
Cons:
The price is a bit high. It would be great there is a free plan and feature based pricing.
