---
description: Learn more about Chat for Jira Service Desk price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Chat for Jira Service Desk Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Chat for Jira Service Desk](/software/176529/chat-for-jira-service-desk)

# Chat for Jira Service Desk

Canonical: https://www.capterra.co.za/software/176529/chat-for-jira-service-desk

> Chat for Service Desk allows you to streamline contact between your site visitors and your service desk team working with Jira.
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Chat for Jira Service Desk?

Support teams of all sizes, using Jira Service Desk as their main tool.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Spartez Software
- **Location**: Gda¿sk, Poland
- **Founded**: 2007

## Commercial Context

- **Starting Price**: PLN10,00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Mac (Desktop), Windows (Desktop)
- **Available Countries**: Poland

## Features

- Offline Form
- Real-time Consumer-facing Chat

## Category

- [Live Chat Software](https://www.capterra.co.za/directory/30797/live-chat/software)

## Alternatives

1. [WhatsApp](https://www.capterra.co.za/software/180345/whatsapp) — 4.7/5 (16297 reviews)
2. [Slack](https://www.capterra.co.za/software/135003/slack) — 4.7/5 (24046 reviews)
3. [Text Request](https://www.capterra.co.za/software/167015/text-request) — 4.6/5 (1193 reviews)
4. [LiveChat](https://www.capterra.co.za/software/62194/livechat) — 4.6/5 (1715 reviews)
5. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1753 reviews)

## Reviews

### "An essential communication tool to improve the customer support experience" — 5.0/5

> **Winigah** | *01 May 2023* | Transportation/Trucking/Railroad | Recommendation rating: 9.0/10
> 
> **Pros**: As a chat user for jira service desk, I have three key points that I really appreciate which are: 1 - Real-time communication: Chat for Jira Service Desk allows for real-time communication between my customers and my support agents, which helps resolve issues faster and more efficiently.2 - Seamless integration: The chat tool is seamlessly integrated with Jira Service Desk, allowing my agents to easily access the full conversation history and provide more personalized assistance.3 - Customizable: Chat for Jira Service Desk is highly customizable, allowing my agents to tailor chat settings to specific business needs and provide an optimal customer support experience.
> 
> **Cons**: Although Chat for Jira Service Desk offers many advantages that I really appreciate, its major drawback is that it is difficult to simultaneously manage many of the real-time chat conversations that we receive. My support agents feel overwhelmed by the number of requests and find it difficult to respond quickly to all customer requests. This leads to long wait times for customers and hurts the overall support experience. Thank you for seeing us again this side.
> 
> From my experience, I like JIRA Service Management. Easy to learn and use, it offers a variety of built-in features that have helped me monitor system performance and improve customer satisfaction in the company, although it has some limitations. I often recommend it to my friends

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### "Chat for Jira Service Desk honest review" — 5.0/5

> **Elmare** | *13 December 2023* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Good app for tracking tickets and issues very fast response time. User friendly and you can customize your dashboard
> 
> **Cons**: Modifications may call for more experienced users

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### "Amazing Chat Management Platform" — 5.0/5

> **Jose** | *21 February 2023* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: The queuing system and the check availability for agents is just great in order to organize and better serve to the customers
> 
> **Cons**: Learning the basics can take some time due to not having much visual training, but any kind of experience and background in chat support makes it easier

## Links

- [View on Capterra](https://www.capterra.co.za/software/176529/chat-for-jira-service-desk)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/176529/chat-for-jira-service-desk> |
| de-AT | <https://www.capterra.at/software/176529/chat-for-jira-service-desk> |
| de-CH | <https://www.capterra.ch/software/176529/chat-for-jira-service-desk> |
| en | <https://www.capterra.com/p/176529/Chat-for-Jira-Service-Desk/> |
| en-AE | <https://www.capterra.ae/software/176529/chat-for-jira-service-desk> |
| en-AU | <https://www.capterra.com.au/software/176529/chat-for-jira-service-desk> |
| en-CA | <https://www.capterra.ca/software/176529/chat-for-jira-service-desk> |
| en-GB | <https://www.capterra.co.uk/software/176529/chat-for-jira-service-desk> |
| en-IE | <https://www.capterra.ie/software/176529/chat-for-jira-service-desk> |
| en-IL | <https://www.capterra.co.il/software/176529/chat-for-jira-service-desk> |
| en-IN | <https://www.capterra.in/software/176529/chat-for-jira-service-desk> |
| en-NZ | <https://www.capterra.co.nz/software/176529/chat-for-jira-service-desk> |
| en-SG | <https://www.capterra.com.sg/software/176529/chat-for-jira-service-desk> |
| en-ZA | <https://www.capterra.co.za/software/176529/chat-for-jira-service-desk> |

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