Who Uses Call Center Studio?
All call centres with 50+ agents
What Is Call Center Studio?
World's 1st Google Powered Cloud Call Center: For companies running a call center operation that are frustrated with the high cost, complexity, and difficulty of the conventional systems, Call Center Studio is the web-based, pay-as-you-go solution running on Google, which is a low cost, fast, easy, scalable and can be set up anywhere in the world within minutes.
Call Center Studio Details
AloTech
http://www.alo-tech.com
Founded 2007
Call Center Studio pricing overview
See pricing plansCall Center Studio does not have a free version but does offer a free trial.
Free Version
No
Free Trial
Yes, get a free trial
Call Center Studio deployment and support
Support
- 24/7 (Live Rep)
- Online
Deployment
- Cloud, SaaS, Web
Training
- In Person
- Live Online
- Webinars
- Documentation
Call Center Studio Features
Auto Dialer Software
- CRM
- Call Disposition
- Call Recording
- Call Scheduling
- Call Scripting
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
Call Centre Software
- Blended Call Center
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Escalation Management
- Inbound Call Center
- Interactive Voice Response (IVR)
- Manual Dialer
- Outbound Call Center
- Predictive Dialer
- Progressive Dialer
- Queue Management
- Real-time Chat
- Reporting/Analytics
Call Recording Software
- Archiving
- Call Tagging
- Distributed Call Recording
- Event Triggered Recording
- File Transfer
- On-Demand Recording
- Record & Playback ability
- Scheduled Recording
Contact Management Software
- Contact Database
- Contact Import/Export
- Interaction Tracking
- Lead Management
- Prospecting Tools
- Sales Pipeline Management
- Search/Filter
- Segmentation
- Shared Contacts
Customer Service Software
- Alerts / Escalation
- Appointment Management
- Call Center Management
- Email Management
- Knowledge Base
- Live Chat
- Performance Metrics
- Queue Management
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Virtual Assistant
- Workflow Management
Help Desk Software
- Alerts / Escalation
- Automated Routing
- Call Center Management
- Customizable Branding
- Document Storage
- Email Integration
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Network Monitoring
- Real-time Chat
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Ticket Management
- Workflow Configuration
IVR Software
- Call Center
- Call Logging
- Call Recording
- Call Routing
- Multiple Scripts
- Phone Key Input
- Survey Management
- Text to Speech
- Voice Customization
- Voice Mail
Predictive Dialer Software
- Call Monitoring
- Call Recording
- Call Scheduling
- Call Transfer
- Campaign Management
- Campaign Specific Caller ID
- FCC Compliance
- FTC Compliance
- Lead Management
- List Management
Telephony Software
- Auto Dialer
- Call Center Management
- Call Monitoring
- Contact Management
- IVR / Voice Recognition
- Predictive Dialer
- Reporting/Analytics
- Telemarketing Management
- VoIP
VoIP Software
- Access Controls/Permissions
- Call Recording
- Call Routing
- Contact Management
- Interactive Voice Response (IVR)
- Online Voice Transmission
- SIP Trunking
- Unified Communications
- Voicemail Transcription
Call Center Studio Alternatives
More Call Center Studio alternatives
Call Center Studio Reviews
Read all reviewsOverall rating
Average score
Emre kadir Ö.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2018/06/12
"its so good"
Pros:
speed is my most like about this software. when i want to call its quickly fulfill.
it is most important . thnk
Cons: useless is my least like about this software. I think I should create quick shortcuts for things I want to do.
- Reviewer Source
- Reviewed on 2018/06/12
Ayli̇n K.
-
Overall Rating4 /5
-
Ease of Use4 /5
-
Features & Functionality5 /5
-
Customer Support4 /5
-
Value for Money4 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/10/30
"Aylin Kılıç -Planing Manager"
Comments: overall comfortable to use, not complicated
Pros:
User Friendly, simple,
wide report opportunity, containing new technologies, accelerating
Cons: There may be information boxes in the menus
- Reviewer Source
- Reviewed on 2020/10/30
Tamara Y.
-
Overall Rating3 /5
-
Ease of Use4 /5
-
Features & Functionality3 /5
-
Customer Support3 /5
-
Value for Money4 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2018/06/15
"Rocky and Unpredictable"
Comments: I can easily contact any client I want with an internet connection and a head set.
Pros: I like the ease of use - it is quite easy to call and to follow up on previous calls done. Also like how every missed call is received via a voice mail message to my inbox.
Cons: So many connection problems. I call clients in Saudi Arabia and Egypt from Istanbul and I never know what to expect. Many days I would be lucky if I get to have a minute phone call with a client before he loses me or I lose him or I get stuck in a loop of the conversation and can no longer reach him. The connection problems really hinder my job and waste my time.
- Reviewer Source
- Reviewed on 2018/06/15
Kemal B.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/10/30
"Call Center Studio is our right hand."
Comments: They did almost everything what I requested.
Pros: The most important feature of Call Center Studio, It consolidated many critical features in one solution, It has advanced ACD solutions + Call Recording + Call Evaluation + Callback options + Integration with many other + Advanced IVR solutions +Rapid Support!
Cons: They did a lot of things beyond my imagination.
- Reviewer Source
- Reviewed on 2020/10/30
Ahmet E.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality4 /5
-
Customer Support5 /5
-
Value for Money4 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/11/02
"My thoughts on call center"
Comments: Frankly, I do not comment on this question without using the application in detail.
Pros: I do not use the software. My inner client uses it. Monitoring of calls on computer based on the information I receive from them. It is a nice feature to receive incoming calls over the computer without a phone, in my opinion.
Cons: It is very bad situation that this software does not work on google chrome browser.
- Reviewer Source
- Reviewed on 2020/11/02
