Who Uses Call Center Studio?

All call centres with 50+ agents

What Is Call Center Studio?

World's 1st Google Powered Cloud Call Center: For companies running a call center operation that are frustrated with the high cost, complexity, and difficulty of the conventional systems, Call Center Studio is the web-based, pay-as-you-go solution running on Google, which is a low cost, fast, easy, scalable and can be set up anywhere in the world within minutes.

Call Center Studio Details

AloTech

http://www.alo-tech.com

Founded 2007

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Call Center Studio pricing overview

See pricing plans

Call Center Studio does not have a free version but does offer a free trial.


Free Version

No

Free Trial

Call Center Studio deployment and support

Support

  • 24/7 (Live Rep)
  • Online

Deployment

  • Cloud, SaaS, Web

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Call Center Studio Features

  • CRM
  • Call Disposition
  • Call Recording
  • Call Scheduling
  • Call Scripting
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer

View full list of Auto Dialer Software

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

View full list of Call Centre Software

  • Archiving
  • Call Tagging
  • Distributed Call Recording
  • Event Triggered Recording
  • File Transfer
  • On-Demand Recording
  • Record & Playback ability
  • Scheduled Recording

View full list of Call Recording Software

  • Contact Database
  • Contact Import/Export
  • Interaction Tracking
  • Lead Management
  • Prospecting Tools
  • Sales Pipeline Management
  • Search/Filter
  • Segmentation
  • Shared Contacts

View full list of Contact Management Software

  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management

View full list of Customer Service Software

  • Alerts / Escalation
  • Automated Routing
  • Call Center Management
  • Customizable Branding
  • Document Storage
  • Email Integration
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Ticket Management
  • Workflow Configuration

View full list of Help Desk Software

  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail

View full list of IVR Software

  • Call Monitoring
  • Call Recording
  • Call Scheduling
  • Call Transfer
  • Campaign Management
  • Campaign Specific Caller ID
  • FCC Compliance
  • FTC Compliance
  • Lead Management
  • List Management

View full list of Predictive Dialer Software

  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • IVR / Voice Recognition
  • Predictive Dialer
  • Reporting/Analytics
  • Telemarketing Management
  • VoIP

View full list of Telephony Software

  • Access Controls/Permissions
  • Call Recording
  • Call Routing
  • Contact Management
  • Interactive Voice Response (IVR)
  • Online Voice Transmission
  • SIP Trunking
  • Unified Communications
  • Voicemail Transcription

View full list of VoIP Software

Call Center Studio Alternatives

More Call Center Studio alternatives

Call Center Studio Reviews

Read all reviews

Overall rating

4,5/5

Average score

Ease of Use 4,7
Customer Service 4,7
Features 4,5
Value for Money 4,7

Review software

Share your experiences with other software buyers.

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Emre kadir Ö.
Mü teri Hizmetleri Tahsilat Uzman
501-1 000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2018/06/12

"its so good"

Pros: speed is my most like about this software. when i want to call its quickly fulfill.
it is most important . thnk

Cons: useless is my least like about this software. I think I should create quick shortcuts for things I want to do.

  • Reviewer Source 
  • Reviewed on 2018/06/12
Ayli̇n K.
Planing Manager
Internet, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/10/30

"Aylin Kılıç -Planing Manager"

Comments: overall comfortable to use, not complicated

Pros: User Friendly, simple,
wide report opportunity, containing new technologies, accelerating

Cons: There may be information boxes in the menus

  • Reviewer Source 
  • Reviewed on 2020/10/30
Tamara Y.
International Operations & ASR coordinator
Internet, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    3 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    3 /5
  • Customer Support
    3 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 2018/06/15

"Rocky and Unpredictable"

Comments: I can easily contact any client I want with an internet connection and a head set.

Pros: I like the ease of use - it is quite easy to call and to follow up on previous calls done. Also like how every missed call is received via a voice mail message to my inbox.

Cons: So many connection problems. I call clients in Saudi Arabia and Egypt from Istanbul and I never know what to expect. Many days I would be lucky if I get to have a minute phone call with a client before he loses me or I lose him or I get stuck in a loop of the conversation and can no longer reach him. The connection problems really hinder my job and waste my time.

  • Reviewer Source 
  • Reviewed on 2018/06/15
Kemal B.
Operations Director
Insurance, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/10/30

"Call Center Studio is our right hand."

Comments: They did almost everything what I requested.

Pros: The most important feature of Call Center Studio, It consolidated many critical features in one solution, It has advanced ACD solutions + Call Recording + Call Evaluation + Callback options + Integration with many other + Advanced IVR solutions +Rapid Support!

Cons: They did a lot of things beyond my imagination.

  • Reviewer Source 
  • Reviewed on 2020/10/30
Ahmet E.
BİLGİ TEKNOLOJİLERİ SERVİS DESTEK UZMAN
Logistics & Supply Chain, 10 000+ Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2020/11/02

"My thoughts on call center"

Comments: Frankly, I do not comment on this question without using the application in detail.

Pros: I do not use the software. My inner client uses it. Monitoring of calls on computer based on the information I receive from them. It is a nice feature to receive incoming calls over the computer without a phone, in my opinion.

Cons: It is very bad situation that this software does not work on google chrome browser.

  • Reviewer Source 
  • Reviewed on 2020/11/02