ADP Comprehensive Services

All-Encompassing Solution for those who can live without a "White Glove" Payroll Experience

Comments: Overall positive, I prefer ADP over the 2 other payroll systems I've used, and the price is fair as well.

Pros:

Ease of processing payroll, and ability to contact customer service regularly to get custom reporting and resolve issues.

Cons:

Some solutions to issues are not obvious at all in the platform, and the only way to really learn is by talking with an ADP employee, and then learning it for next time. This can be a time-sink sometimes for smaller issues.

Review of ADP Comp Services

Comments: I enjoy ADP Comprehensive Services, but I wish you would consider getting more specialized in Government Contracting. I had to spend a lot of time working to customize the system for government compliance. It would be better if you had teams with specific experience in government contracting in HR and compliance.

Pros:

Everything I need is in one system and it is easy to understand once you take the time to learn the system.

Cons:

Setting it up and implementing the system. IT could be much easier. Implementation was not what I initially expected, it wasted a lot of time because it was not useful. You need to work out a way to go through implementation where it is not just about showing you what you can do, you should build in the time to actually set up and build the system.

ADP Comp Service

Comments: [sensitive content hidden] are incredible leaders of a wonderful team. [sensitive content hidden] is a great VP. We have had negative experiences with other service teams, though.

Pros:

The support on one team is great.The other teams are not as helpful.

Cons:

the limitation for IT Troubleshooting and limited visibility to back-end flows.

Exceeded Expectations

Comments: The Payroll, Reporting and HR services team have provided valuable insights and assistance whether for routine questions or more complex issues helping me make informed decisions.

Pros:

It is User friendly, it streamlines complex HR tasks making payroll process, benefits and reporting a lot easier.

Cons:

The one thing I did not like was that they do not provide IT team come to our location to set up the clocks the assistance was done only via phone and it was time consuming and inconvenient.

Great Client Support

Comments: Overall everything is great so far. I like the fact that we are growing and the tools needed to help us sustain our growth are available or becoming available

Pros:

I love the fact that my executive relationship manager keeps in touch with me and always available asking if there is anything she can do assist me and my operations.

Cons:

I would say that overseas customer support can be a challenge sometimes.

ADP System Feedback

Comments: Our system of truth - connects to other business systems, user friendly

Pros:

easy to use variety of modules reporting connects to other business systems

Cons:

none so far - it is a great HRIS system, ADP is a great HRIS tool, we also offer a shared service to a sister company

ADP Comp Services - SRM

Comments: My overall experience with ADP is good. While it does have its challenges every system does. Overall, it works well for our company.

Pros:

I like the convenience of having everything in one place.

Cons:

I feel like the service team is hit or miss. Sometimes it feels like if you called in three times back-to-back you would get three different answers.

IMI Norgren LLC

Comments: Overall, the service has been good and worth the extra money. As our team has improved and become certified, I am beginning to feel that we have outgrown this product

Pros:

IMI contracted with comp services in 2016. With a small and inexperienced payroll group, we relied on our ADP service team to help us complete payrolls and stay in compliance

Cons:

the service/product is dependent on the talent level of your team. When we have had low talent, things did not go well. when talent gets better our service improves

Always there to help

Comments: Overall experience is a plus and would recommend to others.

Pros:

I really like how there is always someone to help and get things done.

Cons:

Sometimes in some areas it would be nice to be able to just "do it ourselves" instead of having someone need to do it for us.

ADP Comprehsive

Comments: We have had ADP almost 10 years and it has been a positive experience

Pros:

Ease of use for myself and the company CFO/

Cons:

We have had no issues with ADP. When we need assistance the customer service team has been responsive and helpful.

IMH review of ADP

Comments: I am very happy with ADP. I like the ease of use and I am able to reach someone to help me if I need it.

Pros:

I think it is easy to use. Everything seems very streamlined.

Cons:

I don't really have any complaints. If I have an issue or something that I do not know how to do, they are always very helpful over the phone.

ADP Comprehensive Services

Comments: While the service addresses many essential HR needs, there are areas that need improvement. Overall I I am comfortable using the system.

Pros:

What I liked most about ADP Comprehensive Services was its integration of various HR functions into one platform, which helps simplify tasks. Customer support is generally responsive.

Cons:

What I liked least about ADP Comprehensive Services was the disruption caused during the implementation phase. While changes were made in the background, our team was not notified, leading to interruptions in our daily operations. When we inquired about these disruptions, there was a lack of accountability and communication.

Great service for all payroll and HR needs for small and large companies alike

Comments: Overall our experience with Comprehensive Services is very good. There is plenty of support and a wealth of information we have access to. Everybody at ADP is working hard to give the support we need and most smaller issues that come up are not disrupting our operation.

Pros:

It offers the full package for Payroll and HR services with almost unlimited options of tailoring to the companies needs. It works well when everything is set up and makes payroll and HR much easier to manage

Cons:

It is sometimes time consuming and a lengthier process to solve problems and find/fix the reasons behind some calculation errors or other issues that randomly appear.

Wonderful product, always improving!

Comments: As someone who came into a role with no instruction on ADP, I have found it very easy to get help with a simple phone call or to submit a case. The team is very responsive and makes sure follow up happens.

Pros:

I like that ADP is always improving. They take feedback and turn it into new products and processes.

Cons:

Sometimes I find it hard to find guides and support for certain processes without reaching out to a live person.

Great product for the most part

Pros:

- Streamlined service including payroll, recruitment, employee documents, timekeeping, time off, benefits - Easy to use - User-friendly for employees - Custom reporting

Cons:

- Price is high compared to other vendors and seems to increase often, while sometimes the services or quality of responses does not increase accordingly - Sometimes the outages can be very disruptive without much follow up directly from ADP, customers have to try to find their own info to pass along.

HR Director

Comments: The analytics and reporting tools offered by ADP are valuable for making informed decisions

Pros:

ADP has a strong focus on compliance, helping businesses stay up-to-date with changing laws and regulations, which is especially critical for companies operating in multiple jurisdictions. The platform provides robust analytics and reporting features, enabling businesses to make data-driven decisions regarding their workforce.

Cons:

The benefits platform, we have experienced challenges with data synchronization and compatibility with certain third-party applications. Customer support response times can be slow, particularly for complex issues, which can be challenging when immediate assistance is needed.

Excellent HRIS!!

Pros:

ADPs CS has been a real game changer!!

Cons:

The implementation took longer to finish

Great payroll processing.

Comments: I liked the service very much. I have been with ADP on and off for over 30 years in one job or another and have always had great service. And when I look for a new position, the first question I ask is " who do you use to process the payroll".

Pros:

I usually could speak with my representative and if he didn't know or have the answer, he got me assistance. And the fact I could speak with someone after hours if I had an issue.

Cons:

The tax services need to provide more information when responding to a tax issue when they tell you they can't handle it.

Love having options for employees!

Comments: I love that they reach out to me as well and include me in what has taken place with the employee.

Pros:

It makes it easy for employees that have questions to reach out and get precise answers quickly. It is a big help to employees if I am tied up with other tasks by giving them another avenue to seek assistance.

Cons:

I can not think of any down side to the service.

Human Resource Director

Pros:

Step by step explanation on finding the solution to the issue.

Cons:

Sometimes they don't always have the answer needed and have to review with other staff.

Quality Product

Pros:

The navigation is fairly simple for different areas needed of HR

Cons:

Custom Reporting is difficult and you must create a ticket in order to receive customer service

Compensation & Benefits Manager

Comments: Great product and great team. Any issues are typically handled very quickly. At times for larger projects, issues, can take time to implement or resolve.

Pros:

Customer service from assigned client support team members are excellent.

Cons:

Cost for any additional services seem to be very expensive.

Payroll Manager

Comments: My overall experience with ADP has been great, I love the support and how easy it is to manage.

Pros:

How ADP keeps updating to give the customer easy and better access to ADP

Cons:

The custom reporting can get a little complicated.

Highly beneficial and easy to use!

Comments: Fantastic, it's fast and helpful in every way I need.

Pros:

Easy to use, great features, very well laid out.

Cons:

Customer service can be a little slow, but when I do have contact with someone they are very helpful.

Comp Services Review

Comments: Overall good experience. The day-to-day, payroll-to-payroll experience is very good.

Pros:

We have a good customer facing Team at ADP.

Cons:

Too many silos, especially when dealing with tax issues