Who Uses Halp?
Fast-growing IT, TechOps and Internal Ops teams at small, medium, or enterprise companies.
What Is Halp?
Halp is a conversational ticketing solution for modern IT and Operations teams to assign, prioritize, manage, and report on requests from Slack. Its used every day by internal operations teams at Adobe, Home Depot, GitHub, Slack, ClassPass and many more. Halp makes your team more productive by dramatically reducing ticket resolution time without adding awkward barriers between your agents and their colleagues.
Halp Details
Halp
https://www.halp.com
Founded 2017
Halp pricing overview
See pricing plansHalp does not have a free version but does offer a free trial. Halp paid version starts at US$25,00/month.
Starting Price
US$25,00/month See pricing details
Pricing Details
3 tiers self-serve, professional, & enterprise, based per agent seat.
Free Version
No
Free Trial
Yes, get a free trial
Halp deployment and support
Support
- 24/7 (Live Rep)
- Business Hours
- Online
Deployment
- Cloud, SaaS, Web
Training
- Live Online
- Webinars
- Documentation
Halp Features
Help Desk Software
- Alerts / Escalation
- Automated Routing
- Call Center Management
- Customizable Branding
- Document Storage
- Email Integration
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Network Monitoring
- Real-time Chat
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Ticket Management
- Workflow Configuration
ITSM Tools
- Asset Tracking
- Availability Management
- Change Management
- Configuration Management
- Contract/License Management
- Incident Management
- Problem Management
- Project Management
- Release & Deployment Management
- Self Service Portal
Remote Support Software
- Diagnostic Tools
- File Sharing
- Real-time Chat
- Screen Sharing
- Session Recording
- Session Transfer
- Surveys & Feedback
Remote Work Software
- Collaboration
- Electronic Signature
- Employee Activity Monitoring
- Live Chat
- Meeting Management
- Remote Access
- Remote Support
- Softphone
- Task Management
- Time Zone Tracking
- Video Chat
- Web Conferencing
Service Desk Software
- CMDB
- Change Management
- IT Asset Management
- Incident Management
- Knowledge Base
- Mobile Access
- Procurement Management
- Remote Control
- SLA Management
- Self Service Portal
Halp Alternatives
More Halp alternatives
Halp Reviews
Read all reviewsOverall rating
Average score
Randy T.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality4 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/01/09
"Great Product, Great People."
Comments: Every single person I have interacted with at Halp is passionate about the product and how it can help me. They are super supportive and knowledgeable, so not only do they listen to my feedback, but they have great ideas of how to use Halp fully with the other tools I have.
Pros: I am in an environment with Slack and Zendesk used heavily. I love that I now have these tied together in an easy way to be able to quickly push tickets without even having to go back to the web interface. There own ticketing system backend is ever improving and I fully intend to move my IT team off of Zendesk and over to Halp fully, hopefully within this next year. Also, the BetterCloud integration to be able to kick off workflows is AWESOME.
Cons: They did originate as BubbleIQ and have grown into what they are now. Because of this, the feature set it still growing. That is not a horrible Con, as they are actively growing the feature set and constantly seek input from customers to determine the best roadmap.
- Reviewer Source
- Reviewed on 2020/01/09
