What Is Ameyo FusionCX?

FusionCX allows comprehensive End to End Experience (From Front Office to Back Office) and not just Contact Center KPIs management. Fusion CX's USP of omnichannel contact center and a Customer Service CRM in a single platform eliminates gaps in the customer engagement market, delivering a full-fledged seamless customer experience solution for businesses across all dimensions.

Who Uses Ameyo FusionCX?

Perfect for E-commerce, Banking, Finance, & Insurance, BPOs, Education, IT products & Services, Healthcare, Real Estate, Media & Publishing House, Government, Startups, and many more.

Ameyo FusionCX Details

Ameyo

Founded in 2013

Ameyo FusionCX pricing

Starting Price:

Not provided by vendor
  • Yes, has free trial
  • No free version

Ameyo FusionCX does not have a free version but does offer a free trial.

Ameyo FusionCX Details

Ameyo

Founded in 2013

Ameyo FusionCX videos and images

Ameyo FusionCX video
Ameyo FusionCX Software - Automate Ticketing Action - thumbnail
Ameyo FusionCX Software - Conversation Context - thumbnail
Ameyo FusionCX Software - Live Monitoring - thumbnail
Ameyo FusionCX Software - Omnichannel Support - thumbnail
Ameyo FusionCX Software - Ticket Prioritization - thumbnail

Ameyo FusionCX deployment and support

Support

  • Email/Help Desk
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Ameyo FusionCX Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Answering Machine Detection
  • Auto-Dialer
  • Automatic Call Distribution
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Database
  • Data Import/Export
  • IVR / Voice Recognition
  • Integrations Management
  • Interaction Tracking
  • Lead Capture
  • Lead Management
  • Live Chat
  • Local Caller ID
  • Monitoring
  • Multi-Channel Communication
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Progressive Dialer
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Text to Speech
  • Third Party Integrations
  • Voice Mail

View full list of Auto Dialer

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Automated Routing
  • CRM
  • Call Center Management
  • Chat/Messaging
  • Client Portal
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Email Management
  • Email Templates
  • Feedback Management
  • Help Desk Management
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Network Monitoring
  • Performance Metrics
  • Prioritization
  • Real Time Notifications
  • Real-Time Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Third Party Integrations
  • Ticket Management
  • Workflow Configuration
  • Workflow Management

View full list of Help Desk

Ameyo FusionCX Alternatives

More Ameyo FusionCX alternatives

Ameyo FusionCX Reviews

Read all 11 reviews

Average score

Overall
3,9
Ease of Use
4,1
Customer Service
3,6
Features
3,7
Value for Money
4

Reviews by score

5
4
4
3
3
3
2
1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1 000
  • >1 001
Bilegt T.
Bilegt T.
CX Senior Specialist in Mongolia
Verified LinkedIn User
Banking, 5 001-10 000 Employees
Used the Software for: 1+ year
Reviewer Source

Complete implemetation of the system to banking industry

5 last year

Comments: We have implemented the system to 5 departments, integrated with over 10+ channels. These include Collection, Telesales, Inbound, Social channels etc. The case management with 700+ rules, 550 physical sub-branches, 80+ HQ departments. The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements.
The project team worked effortless, satisfying all the requirements. The implementation phase was 12 months, going live 7 separate times (for each stakeholders)

Pros:

1. Secure 2. Customizable (IVR) 3. Good support 4. Omni-channel (Integrated with FB chat, post, Website chat, Email, voice channels) 5. Integrated with most core banking systems. 6. Able to create workflow with over 700+ rules, 550 branches, 80+ departments, 1000+ users. Excellent case management system. 7. Integrated with CRM system 8. VoIP technology with softphones. 9. Both On-premise or cloud solution is available.

Cons:

1. Flexibility when creating ticket did not fulfill our requirement. There are dependent fields available. However, you cannot setup different combination of fields to show up depending on previous field selection. This is for very complex use case. For simple ticket creating, this is no problem. Besides above specific cons, there are not significant downside.

Marvin S.
Senior IT Support in Philippines
Information Technology & Services, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Ameyo FusionCX Review

4 12 months ago

Pros:

Easy to access user friendly can be used anytime to other mahcine without configuration

Cons:

Low Support HelpDesk Low Knowledge of the product and looks like they no what they are doing SLA very poor

Kirat B.
Head of Retail Engagement in Kenya
Automotive, 501-1 000 Employees
Used the Software for: 2+ years
Reviewer Source

AutoXpress review

3 7 months ago

Comments: Great at the beginning and now is falling behind the rest of the world

Pros:

Fusion concept. All on one platform, one view of the customer.

Cons:

Fusion is not working very well, Ameyo is very expensive for making adjustments. For adding Instagram Ameyo will charge $3,000. Freshdesk will charge $35! Ameyo has gone to sleep!

Riddhesh S.
Senior Executive in India
Entertainment, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Highly reliable and recommendable

4 12 months ago

Pros:

The software is very easy to use, very dependable and has loads and loads of required features to make the work quick!

Cons:

The new web based based interface is very heavy to run on regular machines.

Clarice K.
Technical surrport in Kenya
Information Technology & Services, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Remote contact centre

5 12 months ago

Comments: user friendly and easy to navigate

Pros:

It can be used with any smart mobile phone with a lot of internet usage. Its easy to use and integrates well with existing infrastructure.

Cons:

integrating with exiting business process was easy