Who Uses This Software?

JumpCloud serves organizations from small to medium enterprises to large scale multi-national corporations. JumpCloud also works closely with educational institutions, non-profits, and gov agencies.

Average Ratings

32 reviews
  • Overall 5 / 5
  • Ease of Use 4.5 / 5
  • Customer Service 5 / 5
  • Features 4.5 / 5
  • Value for Money 4.5 / 5

Product Details

  • Starting Price US$3,00/month
  • Pricing Details FREE forever -Up to 10 users; $9/user/mo -annually; $12/user/mo -monthly
  • Free Version Yes
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
  • Training Live Online
    Webinars
    Documentation
  • Support Online

Vendor Details

  • JumpCloud
  • https://jumpcloud.com
  • Founded 2012

About JumpCloud Directory-as-a-Service

JumpCloud Directory-as-a-Service is Active Directory and LDAP reimagined. JumpCloud securely manages and connects your users to their systems, applications, files, and networks.

JumpCloud manages users and their systems whether Mac, Linux, or Windows and provides access to cloud and on-prem resources such as Office 365, G Suite, AWS, Salesforce, and Jira. The same login connects users to networks & file shares via RADIUS and Samba, respectively, securing your organizations WiFi.

JumpCloud Directory-as-a-Service Features

  • Biometric
  • Credential Management
  • Knowledge-Based Authentication
  • Mobile Authentication
  • Multifactor Authentication
  • Out-of-Band Authentication
  • Policy Management
  • Self Service Portal
  • Single Sign On
  • Social Sign On
  • Access Certification
  • Compliance Management
  • Multi-Factor Authentication
  • Password Management
  • Privileged Account Management
  • Self-Service Access Request
  • Single Sign On
  • User Provisioning
  • Application Access Control
  • Behavioral Analytics
  • Credential Management
  • Endpoint Management
  • Granular Access Controls
  • Least Privilege
  • Multifactor Authentication
  • Password Management
  • Policy Management
  • Remote Access Management
  • Threat Intelligence
  • User Activity Monitoring
  • Biometric
  • Credential Management
  • Identity Federation
  • Multifactor Authentication
  • Password Management
  • Policy Management
  • Social Sign On
  • User Management

JumpCloud Directory-as-a-Service Most Helpful Reviews

Everything I Need, Without the Aggravation of AD

Reviewed on 2019/09/09
Chris C.
Owner
Information Technology & Services, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I have been very happy with JumpCloud. I used to run an ActiveDirectory system for the small amount of users I have, and AD is so old, clunky, and often overkill. This is a lightweight solution that can allow you to manage your organization with ease using users, groups, and policies. Setting up a user in another state is just a click away on the panel.

Pros: Very simple, quick package install that takes seconds. I love that the agent runs as service with a tiny footprint. You make changes using the web console, and they propagate down within a minute. Password syncing is not an issue. Just as if you were using AD, password syncing works fast. I loved how easy it was to setup RADIUS for wireless. I had it up and running within a couple of minutes. Agent installation on our machines was either done by a small installer, or in the case of Linux, a simple copy-and-paste command pasted into the terminal.

Cons: No mobile app yet. I am hoping this will change in the future so I can make changes without having to log into the browser.

Reliable product

Reviewed on 2019/09/09
Mark H.
Co-founder
Computer & Network Security, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Jumpcloud are always requesting feedback and improving their offering

Pros: Minimal downtime and easy to navigate GUI.

Cons: Access to logs is via API only making them hard to decipher at times.

Divorcing Microsoft Active Directory, married nibble SaaS and cloud simplicity

Reviewed on 2018/09/17
Verified Reviewer
VP of Engineering
Computer Software, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Jumpcloud has helped me move the authoritative directory to the cloud, unify sign-on and simplify end-user password sprawl.

Pros: Jumpcloud is a great alternative to Microsoft Active Directory, I've rolled out JC at several firms and enjoyed the simple to use and easy to deploy, yet powerful service they provide. A big plus is that JC is designed to be OS agnostic, so I can deliver the security, management, and scripting I need to endpoints and servers while allowing end-users to choose their preferred OS.

Cons: not much to add here, it does what its supposed to do.

Dumping the old and embracing the new!

Reviewed on 2019/09/04
Andre D.
Consultant/Owner
Information Technology & Services, Self Employed
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Overall JumpCloud has been wonderful. I was able to eliminate the costs of hosting a datacenter for my client and reduced their overall IT costs by 30% or more. This allowed them to use that savings to leverage other cloud based services to enhance their entire business model.

Pros: JumpCloud DaaS helped me move an organization from an expensive hosted AD environment to a cloud based one which provides much needed security and ease of use for my registered users. Its licensing scheme was cost effective, its inherent ability to migrate users onto the platform easily was great, and its administrative portal is very easy to use.

Cons: I haven't found any cons yet. The software runs very well. Whenever I did run into issues with the deployment or setup the help team was prompt and knowledgeable.

Tough To Manage - Effective at it's Job

Reviewed on 2018/10/24
Verified Reviewer
Support Manager
Computer Software, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: I love what jumpcloud does, it provides safety and security to our company. We really needed a way to gain control and make sure company property was protected. Having the single login to multiple services helps our employees, with only having to remember one password.

Cons: It's pretty tough to implement and control. We constantly run into issues with configuring users on new systems. Systems fall out of date and don't add/remove users as the should. It's a headache to fix. Employees consistently get locked out, as they have to set a new password every 90 days

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