--- description: Learn more about JumpCloud price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: JumpCloud Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [AI Governance Tools](/directory/34831/ai-governance-tools/software) > [JumpCloud](/software/175092/jumpcloud-daas) # JumpCloud Canonical: https://www.capterra.co.za/software/175092/jumpcloud-daas Page: 1 / 13\ Next: [Next page](https://www.capterra.co.za/software/175092/jumpcloud-daas?page=2) > The JumpCloud Directory Platform reimagines the directory as a complete platform for identity, access, and device management. > > Verdict: Rated **4.6/5** by 292 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses JumpCloud? JumpCloud® serves organizations from small to medium enterprises to large scale multi-national corporations. JumpCloud also works closely with educational institutions, non-profits, and gov agencies. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 292 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: JumpCloud - **Location**: Boulder, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$3,00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: The platform offers 18% discount on annual billing. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, French, Spanish - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, Norway, Philippines, Poland and 6 more ## Features - Access Certification - Access Management - Activity Monitoring - Activity Tracking - Alerts/Notifications - Anomaly/Malware Detection - Application Management - Asset Tracking - Automatic Patch Deployment - Automatic Scans - Backup and Recovery - Chat/Messaging - Compliance Management - Compliance Tracking - Credential Management - Data Security - Deployment Management - Endpoint Management - Event Logs - For MSPs - IT Reporting - Inventory Management - Issue Management - Log Management - Monitoring - Multi-Factor Authentication - Network Security Software - Network Wide Management - Password Management - Patch Management - Policy Management - Real-Time Monitoring - Remediation Management - Remote Access & Monitoring - Remote Access/Control - Remote Monitoring & Management - Reporting/Analytics - Screen Sharing - Security Management - Server Monitoring - Single Sign On - Software Management - Task Management - Third-Party Integrations - Threat Intelligence - Threat Response - Unattended Access - User Management - User Session Management - VPN Software ... and 44 more features ## Integrations (7 total) - Dropbox Business - GitHub - Google Workspace - Marketo Engage - Microsoft 365 - Salesforce Sales Cloud - Slack ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [AI Governance Tools](https://www.capterra.co.za/directory/34831/ai-governance-tools/software) ## Related Categories - [AI Governance Tools](https://www.capterra.co.za/directory/34831/ai-governance-tools/software) - [Mobile Device Management Software](https://www.capterra.co.za/directory/30584/mobile-device-management/software) - [Unified Endpoint Management (UEM) Software](https://www.capterra.co.za/directory/32835/unified-endpoint-management/software) - [MSP Software](https://www.capterra.co.za/directory/30921/msp/software) - [IT Management Software](https://www.capterra.co.za/directory/10001/it-management/software) ## Alternatives 1. [ManageEngine Endpoint Central](https://www.capterra.co.za/software/170018/manageengine-desktop-central) — 4.6/5 (1765 reviews) 2. [Iru](https://www.capterra.co.za/software/181954/Iru) — 4.9/5 (489 reviews) 3. [Rippling](https://www.capterra.co.za/software/172127/rippling) — 4.9/5 (4836 reviews) 4. [Action1](https://www.capterra.co.za/software/180609/action1-rmm) — 4.9/5 (238 reviews) 5. [NinjaOne](https://www.capterra.co.za/software/165889/ninjaone) — 4.7/5 (294 reviews) ## Reviews ### "Love the product, love the support\!" — 5.0/5 > **Lindsay** | *26 June 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I love the wide variety of features available as well as the top-tier support we receive through our partnership. Our customers highly appreciate the JumpCloud team's responsiveness and guidance, which ensures everything is set up correctly and thoroughly tested before deploying new features to their organizations. > > **Cons**: There are a few features I would love to see added—such as an app catalog for optional VPP apps—but the JumpCloud team is always incredibly transparent about what is and isn't on their roadmap, which goes a long way. > > I have had a fantastic experience with JumpCloud. As a CSM, I rely heavily on their support when rolling out new-to-us features, and their team is always willing to hop on a call with my customers to help us work through any questions or technical hurdles. 10/10\! ----- ### "One of the Best MDM tool with multiple features." — 5.0/5 > **Verified Reviewer** | *26 June 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I like their new dashboard. And i like their customer support. Recently my admin got locked due to multiple login attempts. My MFA also not working. I contacted their support, they provided solution within a hour. Also the customer support executive was super polite. > > **Cons**: In my case , we had a sub admin account. We contacted sub admin person to unlock my account. If its not there, I need to raise a ticket to technical support and need to provide my verification. It may take time to resolve my issue. This one process can be simplified , and don't like this one process. Also they don't have a screen sharing functionality for Android Devices. So we have to add another screen sharing tool into our devices for troubleshooting purpose. > > We have enrolled nearly 60+ Android devices into our account. We never faced a glitch in those. My overall experience is too good with them. ----- ### "JumpCloud Should Intergrate better with Microsoft" — 3.0/5 > **Mac** | *10 December 2025* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: Ease of use. Cross domain capabilities Identity and Cloud Directory integrations Dynamic groups (user and device) > > **Cons**: The most frustrating gap in JumpCloud MDM is no native Microsoft Partner Compliance Management (PCM) integration so I can apply more restrictive controls around M365 apps from non managed devices. Software Management is too limited. It is common to have to uninstall and reinstall an application on a single device, but group assignments make this difficult. When I remove JC's management of an application it doesn't uninstall the application leaving it "orphaned" in a sense. > > I chose JumpCloud so I wouldn't have to rely on Microsoft so much (Azure AD in particular), and in many ways, JC has allowed me to do this especially in the areas like cloud directories, identity and SSO. However, it's lack of native integration with MS/Azure in many ways prevents me from achieving levels of security I would like to achieve. Because of this, I have at times considered migrating from JC to Azure, Intune, and other mS products, but I have not - yet - in the hopes JC can solve these problems. ----- ### "Enterprise-Ready Identity and Access Management Platform - JumpCloud" — 5.0/5 > **Akash** | *26 June 2026* | Airlines/Aviation | Recommendation rating: 9.0/10 > > **Pros**: Having worked with JumpCloud for over three years as the primary administrator responsible for implementation, deployment, and day-to-day management, I have found it to be a robust and reliable cloud directory platform. Some of its key strengths include: Centralized identity, access, and device management from a single cloud-based console. Excellent support for Windows, macOS, and Linux endpoints, making it ideal for heterogeneous IT environments. Seamless integration with SSO, MFA, LDAP, RADIUS, and SAML-based applications. Efficient user lifecycle management, enabling quick onboarding, offboarding, and access provisioning. Strong security capabilities through policy enforcement, conditional access, and device compliance. Reliable remote device management, which has significantly reduced operational overhead for distributed teams. Regular feature enhancements and continuous improvements without requiring on-premises infrastructure. Well-documented APIs and integrations that simplify automation and administrative tasks. Overall, JumpCloud has streamlined identity management while improving security, operational efficiency, and administrative productivity. > > **Cons**: While JumpCloud is a mature and feature-rich platform, there are a few areas where it could be enhanced: Mobile Device Management (MDM) capabilities are still evolving and may not match the depth offered by dedicated enterprise MDM solutions. Advanced policy configurations and automation often require custom scripting, which can increase administrative complexity. Reporting and audit capabilities could offer more granular filtering, customizable dashboards, and enhanced analytics. Troubleshooting agent connectivity or synchronization issues occasionally requires detailed log analysis. Licensing costs may become a consideration for rapidly growing organizations with a large number of users and devices. Certain advanced features have a learning curve for administrators who are new to cloud identity platforms. > > My overall experience with JumpCloud has been excellent. Over the past three years, I have been responsible for implementing, configuring, and administering the platform across our organization. My responsibilities include managing user identities, endpoint enrollment, device policies, Single Sign-On (SSO), Multi-Factor Authentication (MFA), LDAP and RADIUS authentication, system integrations, and ongoing operational support. JumpCloud has enabled us to centralize identity and access management while maintaining a strong security posture across a diverse fleet of Windows, macOS, and Linux devices. The platform has significantly simplified user provisioning, reduced administrative effort, and improved compliance through consistent policy enforcement and secure authentication mechanisms. ----- ### "Jumpcloud Admin" — 4.0/5 > **Gabrielle** | *26 June 2026* | Nonprofit Organization Management | Recommendation rating: 9.0/10 > > **Pros**: I appreciate how easy it was to go from a server to now a server less environment. I also feel well supported if I do have questions. > > **Cons**: Some of the features I had to get used to. I also wish jumpcloud alerted us when we were getting close to our number of users instead of charging us more when we hit over unknowingly. Unless you were in the admin console every single time we weren’t looking at the numbers which is on us, but I wish jumpcloud alerted us like with Zoom when you reach the maximum number of licensing. > > I think it’s super helpful still trying to understand some of the features as far as pushing things out to devices. ----- Page: 1 / 13\ Next: [Next page](https://www.capterra.co.za/software/175092/jumpcloud-daas?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/175092/jumpcloud-daas) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | ----- ## Structured Data