--- description: Learn more about Survaider price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Survaider Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Survaider](/software/174908/survaider) # Survaider Canonical: https://www.capterra.co.za/software/174908/survaider Page: 1 / 2\ Next: [Next page](https://www.capterra.co.za/software/174908/survaider?page=2) > Customer experience management solution for businesses. Let's you listen to the voice of your customers, and act on it in real time. > > Verdict: Rated **4.5/5** by 11 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Survaider? Survaider's target market includes industries like Restaurants, Hospitality, Retail, Hospitals/pharmaceuticals, and Automobiles. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 11 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Opiniofi Technologies - **Founded**: 2015 ## Commercial Context - **Starting Price**: ₹30,00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Target Audience**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Available Countries**: India ## Features - CRM - Dashboard - Multi-Channel Data Collection - Negative Feedback Management - Reporting/Analytics - Survey/Poll Management - Text Analysis ## Support Options - 24/7 (Live rep) - Chat ## Category - [Customer Experience Software](https://www.capterra.co.za/directory/30671/customer-experience/software) ## Related Categories - [Customer Experience Software](https://www.capterra.co.za/directory/30671/customer-experience/software) - [Customer Loyalty Software](https://www.capterra.co.za/directory/10031/customer-loyalty/software) ## Alternatives 1. 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The support we receive is tremendous.I would like to say thanks to representatives who always helps in case of issues. ----- ### "best tool to monitor ranking" — 5.0/5 > **Verified Reviewer** | *13 November 2018* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Its helps me to monitor my units review and ranking, of all guest satisfaction and feedback > > **Cons**: Nothing so far, can include other portal also > > I did not face any issues so far with survaider ----- ### "REVIEW ON ORM SOFTWARE OF SURVAIDER" — 4.0/5 > **SAMBHU** | *09 November 2018* | Hospitality | Recommendation rating: 6.0/10 > > **Pros**: Very punctual to deliver the customer feed back > > **Cons**: Tracking of more customer and receiving the feed back should be more in numbers while it is concerned with ORM for any organization. Interaction with the customers( hotels) should be maintained on weekly basis to know the Pros and Cons and get updated for better service. > > We are associated with Survaider by and large for almost one year. Yes we have got benefited through them as ORM is being maintained more prominent than before but they should organize a weekly meeting with us for better prospect. Correspondence need to be addressed properly and that too on time. ----- ### "User friendly" — 4.0/5 > **Pavan** | *05 November 2018* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: Best thing about Survaider is that it dovetails all feedbacks on different channels at one place and allows one to answer, keeps record of feedback analysis that can be posted on comments coloumn and provides combination of different statistics which are useful for a better assessment of overall performance and we can keep track of all feedbacks at one go. > > **Cons**: None as such. It would be useful if we can track and avoid fake reviews on google > > Very user friendly and very helpful support team. Our response time to feedback on different channels improved by a great margin and we are able to keep track of feedback and analyse in better way ----- ### "Using Survaider is a great experience" — 5.0/5 > **Vivek** | *23 July 2018* > > **Pros**: It helped us improve our hotel's turnaround time on different OTAs. The variety of features that Survaider provides helps in giving immediate attention to issues and units. Bringing all reviews at one place and the review reply feature is very helpful as it saves time. Timely client support shows how dedicated a team they are. > > **Cons**: Currently we are receiving daily, weekly and monthly reports. Hope to see much more intuitive reports. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.za/software/174908/survaider?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/174908/survaider) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data