---
description: Learn more about OpenText Universal Discovery and CMDB price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: OpenText Universal Discovery and CMDB Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [CMDB Software](/directory/30959/cmdb/software) > [OpenText Universal Discovery and CMDB](/software/174872/ucmdb-cm)

# OpenText Universal Discovery and CMDB

Canonical: https://www.capterra.co.za/software/174872/ucmdb-cm

> Store, control, and manage software and infrastructure components using configuration management database solution.
> 
> Verdict: Rated **2.0/5** by 2 users. Top-rated for **Customer Support**.

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## Overview

### Who Uses OpenText Universal Discovery and CMDB?

Chief Information Officer , Chief Data Officer , Chief Information Security Officer , Data Protection Officer , Data Privacy Specialist , Data Manager , Chief Privacy Officer , Privacy Manager , Data Privacy Manager , Senior Compliance Officer

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **2.0/5** | 2 Reviews |
| Ease of Use | 1.5/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 1.5/5 | Based on overall reviews |
| Features | 3.0/5 | Based on overall reviews |
| Recommendation percentage | 40% | (4/10 Likelihood to recommend) |

## About the vendor

- **Company**: OpenText
- **Founded**: 2004

## Commercial Context

- **Starting Price**: US$0,00
- **Pricing model**: Per Feature
- **Pricing Details**: Please contact Micro Focus for pricing details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United Kingdom

## Features

- API
- Asset Lifecycle Management
- Change Management
- Compliance Management
- Configuration Automation
- Configuration Management
- Data Visualization
- IT Asset Management
- IT Asset Tracking
- Inventory Management
- Reporting/Analytics

## Integrations (1 total)

- ServiceNow

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base

## Category

- [CMDB Software](https://www.capterra.co.za/directory/30959/cmdb/software)

## Related Categories

- [CMDB Software](https://www.capterra.co.za/directory/30959/cmdb/software)
- [Configuration Management Tools](https://www.capterra.co.za/directory/32355/configuration-tools/software)

## Alternatives

1. [Freshservice](https://www.capterra.co.za/software/132997/freshservice) — 4.5/5 (685 reviews)
2. [ServiceNow](https://www.capterra.co.za/software/152871/servicenow) — 4.5/5 (344 reviews)
3. [AWS Config](https://www.capterra.co.za/software/205398/aws-config) — 4.6/5 (44 reviews)
4. [BOSSDesk](https://www.capterra.co.za/software/144825/boss-solutions) — 4.6/5 (139 reviews)
5. [TOPdesk](https://www.capterra.co.za/software/127562/topdesk) — 4.4/5 (110 reviews)

## Reviews

### "Beyond Awful" — 1.0/5

> **Verified Reviewer** | *13 March 2019* | Computer Networking | Recommendation rating: 1.0/10
> 
> **Pros**: The uninstaller that is helpfully bundled in the ISO.
> 
> **Cons**: The UCMDB Browser is meant to work out of the box. It rarely does and is nothing short of a nightmare to configure using SSL and a Load Balancer. The entire product needs to be deployable from the cloud. Configuration Manager has been deprecated entirely.
> 
> I have realized that there are far better products on the market.

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### "The most difficult inventory application" — 3.0/5

> **Hasan** | *10 June 2019* | Electrical/Electronic Manufacturing | Recommendation rating: 6.0/10
> 
> **Pros**: I have never seen such a hardly established practice in my life. You need to work for hours to get a report. Most of the time CI relations are not smooth. insufficient support in Turkey.

I wish I could write good things, but I'm sorry.
> 
> **Cons**: Although a lot is missing as well, the product is expensive with unnecessary license. Support fees are very high.

## Links

- [View on Capterra](https://www.capterra.co.za/software/174872/ucmdb-cm)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/174872/ucmdb-cm> |
| de-AT | <https://www.capterra.at/software/174872/ucmdb-cm> |
| de-CH | <https://www.capterra.ch/software/174872/ucmdb-cm> |
| en | <https://www.capterra.com/p/174872/UCMDB-CM/> |
| en-AE | <https://www.capterra.ae/software/174872/ucmdb-cm> |
| en-AU | <https://www.capterra.com.au/software/174872/ucmdb-cm> |
| en-CA | <https://www.capterra.ca/software/174872/ucmdb-cm> |
| en-GB | <https://www.capterra.co.uk/software/174872/ucmdb-cm> |
| en-IE | <https://www.capterra.ie/software/174872/ucmdb-cm> |
| en-IL | <https://www.capterra.co.il/software/174872/ucmdb-cm> |
| en-IN | <https://www.capterra.in/software/174872/ucmdb-cm> |
| en-NZ | <https://www.capterra.co.nz/software/174872/ucmdb-cm> |
| en-SG | <https://www.capterra.com.sg/software/174872/ucmdb-cm> |
| en-ZA | <https://www.capterra.co.za/software/174872/ucmdb-cm> |

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