--- description: Learn more about Fortifi price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Fortifi Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Business Management Software](/directory/30532/business-management/software) > [Fortifi](/software/173526/fortifi) # Fortifi Canonical: https://www.capterra.co.za/software/173526/fortifi > Fortifi is a complete end-to-end cloud based business platform making billing, marketing and support seamless, scalable and reliable. > > Verdict: Rated **4.6/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Fortifi? Startups, small-medium businesses, international businesses. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 5 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Fortifi - **Founded**: 2014 ## Commercial Context - **Pricing model**: Per User (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United Kingdom ## Features - Billing & Invoicing - Contact Management - Document Storage - Interaction Tracking - Marketing Automation - Segmentation ## Support Options - Chat ## Category - [Business Management Software](https://www.capterra.co.za/directory/30532/business-management/software) ## Related Categories - [Business Management Software](https://www.capterra.co.za/directory/30532/business-management/software) - [CRM Software](https://www.capterra.co.za/directory/2/customer-relationship-management/software) ## Alternatives 1. [Zoho CRM](https://www.capterra.co.za/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.co.za/software/61368/salesforce) — 4.4/5 (18768 reviews) 3. [HubSpot CRM](https://www.capterra.co.za/software/152373/hubspot-crm) — 4.5/5 (4451 reviews) 4. [Dynamics 365](https://www.capterra.co.za/software/157279/dynamics-365) — 4.4/5 (5811 reviews) 5. [Kylas Sales CRM](https://www.capterra.co.za/software/210630/kylas) — 4.8/5 (573 reviews) ## Reviews ### "Enhanced our support processes" — 5.0/5 > **Josh** | *13 August 2019* | Sports | Recommendation rating: 10.0/10 > > **Pros**: Before we were using Fortifi, we were trying to track support emails and issues raised with Excel sheets and internal communication methods, which became unmanageable and ineffective. Having tickets automatically created in Fortifi when somebody contacts our support email address now means that everything is easily recorded and tracked, with none of our clients ever accidentally not being replied to. The use of ‘canned responses’ for typical resolutions and checks that we can provide our clients also means that our support staff can contact and resolve our client’s issues much more efficiently. By using Fortifi, we have been able to further enhance our support service and maintain excellent feedback from our clients. The Knowledge Base has become a stand out feature of our business and is loved by our growing amount of users around the globe. We are able to easily create sections and articles with a mix of text, image and video content that has enhanced our user’s learning journey and increased the speed at which they are able to fully utilise everything our products have to offer. As our products regularly evolve, being able to update our existing content and add more has meant that our Knowledge Base has increased in size. The search tool in the Knowledge Base really comes into power by quickly taking our users to the content they need, but importantly, guiding them to the related content that they didn’t realise they needed until the Knowledge Base told them\! > > **Cons**: There are a huge amount of features available, but I don't use them all currently and i'm sure I could benefit from using more. > > Our support processes have been majorly enhanced through using Fortifi. Our customer satisfaction reports have improved and we are better able to track any issues that we need to resolve in our solutions. ----- ### "Great Billing Software" — 5.0/5 > **Warren** | *16 December 2021* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: Fortifi is a very user-friendly software. It manages customers' account details and subscriptions. Its the only application you needed to handle Voice, Ticket, and Chat interactions with customers. Fortifi allows agent or management view. With Fortifi you can easily switch between tabs to view Active calls, Calls waiting, and how many agents are available > > **Cons**: The only issue i experienced with Fortifi is when I switch off VOICE interactions, I have to log out of the application completely for this to take effect > > Fortifi is used to manage customers' account details and subscriptions. Fortifi is used for all interactions with customers (Voice, Ticket and Chat) I recommend Fortifi as it's user-friendly and has everything in one place for the customer. With a click of button, you can jump to Interaction, Customer Account Details or Payments ----- ### "We use it for cloud based sass management" — 3.0/5 > **Verified Reviewer** | *21 August 2021* | Financial Services | Recommendation rating: 4.0/10 > > **Pros**: Easy to use and reporting features are robust > > **Cons**: Lack of clarrity and some poor customer service issues ----- ### "Fantastic Software to Use as an Affiliate Programme" — 5.0/5 > **Ian** | *16 August 2019* | Internet | Recommendation rating: 10.0/10 > > **Pros**: Fortifi really raises the bar when it comes to a back end affiliate system. Reports are clear and concise, and also provide all information to not only the advertiser but for affiliates as well. Having used clunky, slow software in the past, that was slow to load, using Fortifi really is a breath of fresh air. > > **Cons**: Not having the ability to do Rev share payouts > > Fantastic, 10/10 - Support for the software is excellent also. ----- ### "Easy to use but has a Few Latency" — 5.0/5 > **Kdrion** | *28 June 2021* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: The software is a great tool to use. It is easy to use and a great tool for call centers / sales team > > **Cons**: The system has a lot of latency. This occurs alot when the software updates or any system changes is made. > > My overall experience isnt bad. I would definitely recommend ## Links - [View on Capterra](https://www.capterra.co.za/software/173526/fortifi) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data