---
description: Learn more about Qfiniti price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Qfiniti Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Qfiniti](/software/172345/qfiniti)

# Qfiniti

Canonical: https://www.capterra.co.za/software/172345/qfiniti

> Call center and workforce optimization software that helps businesses enhance back-office performance via employee engagement tactics.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Qfiniti?

Chief Financial Officer , Human Resources Director , Chief Technology Officer , Chief Information Officer , Vice President Information Technology , Director of Compliance , Director of Procurement , Director of Risk Management , Director of Infrastructu...

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: OpenText
- **Founded**: 2004

## Commercial Context

- **Pricing model**: Per Feature
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- Call Recording
- Compliance Management
- Customer Experience Management
- Employee Coaching Tools
- Employee Scheduling
- For Call Centers
- Labor Forecasting
- Performance Management
- Performance Metrics
- Quality Management
- Reporting/Analytics

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Call Centre Software](https://www.capterra.co.za/directory/30007/call-center/software)

## Related Categories

- [Call Centre Software](https://www.capterra.co.za/directory/30007/call-center/software)
- [Workforce Management Software](https://www.capterra.co.za/directory/30210/workforce-management/software)
- [Call Center Workforce Management Software](https://www.capterra.co.za/directory/32607/call-center-workforce-management/software)
- [Contact Center Quality Assurance Software](https://www.capterra.co.za/directory/33415/contact-center-quality-assurance/software)

## Alternatives

1. [Calabrio ONE](https://www.capterra.co.za/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews)
2. [CXone Mpower](https://www.capterra.co.za/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews)
3. [Playvox](https://www.capterra.co.za/software/164542/playvox) — 4.8/5 (109 reviews)
4. [Verint Forecasting and Scheduling](https://www.capterra.co.za/software/1032787/verint-forecasting-and-scheduling) (0 reviews)
5. [Five9](https://www.capterra.co.za/software/132405/five9) — 4.2/5 (481 reviews)

## Reviews

### "Great for Call Center audit" — 4.0/5

> **Verified Reviewer** | *15 April 2021* | Computer Hardware | Recommendation rating: 8.0/10
> 
> **Pros**: I like the way the calls are recorded and stored in Qfiniti. I can check calls recorded today, yesterday, or even some months ago. This helps a lot to understand the way the agents support our customers and the possibility to provide feedbacks aiming to improve the customer experience. I also like this tool is very stable and an easy to use environment.
> 
> **Cons**: The support for this tool is a bit delayed, it is not as fast as I expect, possibly taking even about a whole week to resolve an issue, but I also have to say that issues are very rare, normally it is very stable.
> 
> Overall this tool is good, a very useful one, able to store a lot of recorded calls so you can hear them later. It is very stable since the issues are very rare to be present.

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### "Good to record calls" — 5.0/5

> **Verified Reviewer** | *24 September 2019* | Computer Hardware | Recommendation rating: 10.0/10
> 
> **Pros**: Excellent software to record calls, in my workplace we use it to record calls of the agents to make sure we are having a good customer experience.
> 
> **Cons**: we need to make sure some processes are running in task manager to make sure the calls are being recorded.
> 
> now i can record the calls and i can provide feedback to the agents in the areas they need to improve.

## Links

- [View on Capterra](https://www.capterra.co.za/software/172345/qfiniti)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/172345/qfiniti> |
| de-AT | <https://www.capterra.at/software/172345/qfiniti> |
| de-CH | <https://www.capterra.ch/software/172345/qfiniti> |
| en | <https://www.capterra.com/p/172345/Qfiniti/> |
| en-AE | <https://www.capterra.ae/software/172345/qfiniti> |
| en-AU | <https://www.capterra.com.au/software/172345/qfiniti> |
| en-CA | <https://www.capterra.ca/software/172345/qfiniti> |
| en-GB | <https://www.capterra.co.uk/software/172345/qfiniti> |
| en-IE | <https://www.capterra.ie/software/172345/qfiniti> |
| en-IL | <https://www.capterra.co.il/software/172345/qfiniti> |
| en-IN | <https://www.capterra.in/software/172345/qfiniti> |
| en-NZ | <https://www.capterra.co.nz/software/172345/qfiniti> |
| en-SG | <https://www.capterra.com.sg/software/172345/qfiniti> |
| en-ZA | <https://www.capterra.co.za/software/172345/qfiniti> |
| fr | <https://www.capterra.fr/software/172345/qfiniti> |
| fr-BE | <https://fr.capterra.be/software/172345/qfiniti> |
| fr-CA | <https://fr.capterra.ca/software/172345/qfiniti> |
| fr-LU | <https://www.capterra.lu/software/172345/qfiniti> |

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