---
description: Learn more about Frame AI price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Frame AI Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Frame AI](/software/172198/frame-for-slack)

# Frame AI

Canonical: https://www.capterra.co.za/software/172198/frame-for-slack

> AI-powered customer intelligence platform helping organizations measure customer sentiment when resolving support tickets.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Frame AI?

Frame AI is designed for customer support and CX teams.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Frame
- **Founded**: 2016

## Commercial Context

- **Pricing model**: Per Feature
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Data Security
- Reporting & Statistics
- Search/Filter
- Sentiment Analysis
- Speech Recognition
- Surveys & Feedback
- Text Analysis

## Support Options

- Email/Help Desk

## Category

- [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software)
- [Artificial Intelligence (AI) Software](https://www.capterra.co.za/directory/30938/artificial-intelligence/software)
- [Natural Language Processing (NLP) Software](https://www.capterra.co.za/directory/32754/natural-language-processing-%28nlp%29/software)

## Alternatives

1. [Freshdesk](https://www.capterra.co.za/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [Salesforce Sales Cloud](https://www.capterra.co.za/software/61368/salesforce) — 4.4/5 (18768 reviews)
3. [Zendesk Suite](https://www.capterra.co.za/software/164283/zendesk) — 4.4/5 (4072 reviews)
4. [LiveChat](https://www.capterra.co.za/software/62194/livechat) — 4.6/5 (1715 reviews)
5. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1753 reviews)

## Reviews

### "SLACK app review" — 4.0/5

> **Verified Reviewer** | *18 February 2023* | Retail | Recommendation rating: 7.0/10
> 
> **Pros**: - Ease of useThe possibility of linking with multiple programsThe method of organizing work is professional and easy
> 
> **Cons**: Difficulty connecting with some programs

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### "Cost per Ticket Analysis" — 5.0/5

> **Jose** | *24 February 2023* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Being in the Support industry and having crazy ticket volume  does not let you sit and analyze how much a ticket cost to business; Frame for Slack it's a wonderful complement
> 
> **Cons**: Automate task and cost per interaction is just great; no complains at the moment

## Links

- [View on Capterra](https://www.capterra.co.za/software/172198/frame-for-slack)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/172198/Frame-for-Slack/> |
| en-AE | <https://www.capterra.ae/software/172198/frame-for-slack> |
| en-AU | <https://www.capterra.com.au/software/172198/frame-for-slack> |
| en-CA | <https://www.capterra.ca/software/172198/frame-for-slack> |
| en-GB | <https://www.capterra.co.uk/software/172198/frame-for-slack> |
| en-IE | <https://www.capterra.ie/software/172198/frame-for-slack> |
| en-IL | <https://www.capterra.co.il/software/172198/frame-for-slack> |
| en-IN | <https://www.capterra.in/software/172198/frame-for-slack> |
| en-NZ | <https://www.capterra.co.nz/software/172198/frame-for-slack> |
| en-SG | <https://www.capterra.com.sg/software/172198/frame-for-slack> |
| en-ZA | <https://www.capterra.co.za/software/172198/frame-for-slack> |

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