Rippling

Great product, friendly service

Comments: Rippling makes it easy for my employees to get paid, track PTO, do open enrollment for healthcare and it handles all the tax/compliance stuff with ease.

Pros:

Rippling's Payroll is seamless and easy and their support in setting everything up (and transferring from my old provider was flawless). We manage our Benefits, PTO, Payroll, Worker's Comp all through their software. For benefits and Worker's Comp, it integrates with third parties seamlessly (our health insurance broker and a Worker's Comp company Rippling works with). But overall, I've appreciated their service above all else - requests are quickly and politely answered (not like my previous provider)

Cons:

The reporting features leave a lot to be desired, but I can see them improving as they go. Today's payroll run surfaced a brand new report that wasn't there just two weeks ago, so I'm hopeful this is an area they are devoting more attention to.

My Experience With Rippling

Pros:

With Rippling, we have amazing work management features. It is affordable, well equipped and offers amazing customization options.

Cons:

No serious flaws at all. Rippling has been the best.

Disappointing Experience with Poor Support - Not Recommended

Comments: Our experience with Rippling has been overwhelmingly negative. The software has failed to deliver on its promises, and the lack of support combined with inflexible contract terms has made it an unwise choice for our business. We wouldn’t recommend it to others based on our experience.

Pros:

Unfortunately, there was very little to like about Rippling. The platform promised a streamlined approach to HR and payroll management, but it didn’t deliver on these promises.

Cons:

The onboarding process was confusing and ineffective, and when we tried to address issues after the first month, we were locked into a one-year contract. Additionally, we discovered overcharges for services we did not use, and customer support was unhelpful in resolving these issues. Overall, it was a very frustrating experience.

Rippling manages your payroll and a whole lot more!

Comments: I really like the product for me and my employees.

Pros:

The user interface is so easy to use and the amount of information you can post and share is excellent.

Cons:

Sometimes the information found on your mobile device is very small font and can be hard to read.

Best Software

Comments: 10/10. Much better than ADP and make my life easy

Pros:

The ease of use. Makes it so much easier to clock in than ever before

Cons:

The thing I like least is not being able to login on my phone. ( not a rippling thing its my company not letting us)

Grat app and easy to use

Comments: It is a great app to use and easy to navigate.

Pros:

Easy to access and use. Love the features and everything is right in reach.

Cons:

Sometimes it can be difficult to navigate certain aspects of the app

Great for remote companies, easy to use

Comments: My company switched to Rippling earlier this year and the transition from our old HR software felt seamless. It is incredibly easy to use to view your pay, select your benefits, and just overall do anything related to HR as a remote worker.

Pros:

I really like the ease of use and the UI.

Cons:

I honestly do not think that I have anything negative to say about Rippling. It is a very good product.

New user of Rippling

Comments: The introduction of using Rippling has been excellent. We have gone step by step with our representative and feel the support is very effective. The program is much easier to use.

Pros:

We are presently using ADP and in the process of switching to Rippling. What a big difference. Much more organized and easy to use.

Cons:

We have not found any cons with Rippling.

Review of Rippling

Pros:

Liked how it is a one stop solution for everything HR related and how I get notifications regarding everything. I like how I can check my pay related details on the phone anywhere!

Cons:

No complaints for Rippling as an application but the way it was implemented. My employer said they would match my HSA contribution up to $100 but while I was selecting that the employer contribution was fixed at $100 and didn't change with my contribution amount which created some confusion.

A user-friendly platform for employee management

Comments: It has been a tool of great help, as it enables maintaining employee records, accounts remotely. It has removed duplication of efforts and helped in efficient management of data. Remote access has been a great feature.

Pros:

The best thing about Rippling is that one can manage the entire lifecycle of employees, and also HR, IT, and payroll management. It offers a user-friendly interface, and is easy to install, setup and work with. One can remotely access the records, and has helped us get rid of locally managing details of every employee.

Cons:

The pricing has been on the higher side, and it can be a problem for startups to adopt this. Also, customer support needs to be prompt, otherwise it is a good tool to be incorporated.

Modernized Flexible Solutions

Pros:

The smoothness of not only the implementation, but the usability of the program for both admins and employees.

Cons:

As Rippling is still relatively new itself, there are some features or capabilities that are unique to our company - such as having multiple entities, banking needs, etc. - that Rippling doesn't quite offer yet- HOWEVER, our account manager and the support team have been receptive and responsive to our needs and are continuing to work on the things we need as we request them, which is great.

Great Overall Business Product

Comments: Rippling has saved me time and money overall. Combining all HR aspects with payroll, apps, and equipment is the best bundle of services you could ask for, especially when you are dealing with multiple roles and departments.

Pros:

Rippling is extremely intuitive and easy to use! They make payroll a breeze each wee and walk you through ever step of the way. They integrate easily into QB and other platforms. The PTO tracking system is quite extensive and allows for easy tracking of employees hours and is very easy for employees to use when requesting time off. Pricing is very competitive and has saved our non-profit a lot of funds when compared to what we were using previously.

Cons:

The only con with Rippling is that they do not have a customer service phone line to call, all inquiries are done via email.

Rippling is fantastic! Best software product I’ve used in years

Comments: Fantastic. Everything from the implementation to our daily use, this has been one of the best product purchases I’ve ever made. Plus, my boss ([SENSITIVE CONTENT HIDDEN]
) absolutely loves Rippling and has even talked about it at our board meeting! Good stuff all around and I have recommended it to at least a dozen colleagues in my local market.

Pros:

The automations, integrations, and ease of use are second to none. Important tasks (i.e. onboarding a new employee) used to take me an hour and a half to complete with our prior vendor (due to disconnected workflows, confusing product layout, etc) and it now takes me less than 10 min with Rippling. Transformational.

Cons:

The only con i can point to is not being able to just call into a customer support number for important issues (to speak to a live person), but the support email is monitored regularly, so it definitely makes up for any negatives. They also recently instituted a Pod system to support issues and it has been a great experience. It also appears they have recently hired account managers, which tells me they continue to scale the organization and add the appropriate team members for additional support. Good stuff all around.

Brock McKinley's Review for Epipheo

Comments: Now we are connecting up a bunch of programs together to make my workflow easier. Ripping is putting my HR, payroll, benefits and onboarding all into one place and makes my job that much better. I don't have to go to one program to send docs to an employee and then another to set up an email for a new employee and then to another to check an employee's benefit elections. Putting together all these things in one easy to navigate and understand platform is going to blow the competition away.

Pros:

The easy of use! It just makes sense! Coming from Paycor, which is a convoluted mess, Rippling is a breath of fresh air. Easy to find what you are looking for and get things done. I'm no longer wasting time trying to figure out how to do something.

Cons:

Only little things that could be improved. For the most part this in in regard to organizing things. Would be great to be able to change the order of apps in the side panels. Also would like to be able to duplicate templates in order to make slight changes. Also sometimes navigating the Custom Fields grid for employees can be hard to see what you are doing because it only shows the field title and not the section you are in. So maybe lines dividing sections or at least the section titles at the top could help with viewing and navigating.

Too Many Hidden Fees for everything

Comments: My experience started out good until we started to receive 4-7 notices a month of late payments & late fillings, we never had this issue prior to switching to Rippling. We had to have a few corrections made to payroll and when I contacted support on this they let me know there would be a flat fee per change. Obviously, we paid that as we needed the corrections done. Then we found that some of the prior payroll that Rippling imported was incorrect so we had to contact the previous software to make the corrections and then upload a new YTD Payroll Detail to Rippling. I did that and ended up having to contact support 8 times for this and nothing had been done from the first contact I made with support. On the 8th time I contacted support they let me know it would be $500 for a reimport and then a flat fee for each return that would need to be amended. Not once in any of the previous contacts with support was a fee mentioned. We were not happy about this and we tried to get that waived due to the horrible support on this we received and we were told they could not waive the fee. All in all I would not recommend Rippling as they are already expensive enough and have way to many hidden fees.

Pros:

There are only 2 good things about this software 1 is that it is multi-state and 2 is the ease of use.

Cons:

Support is very lacking. It is impossible to talk to a real person. It takes way to long for issues to be resolved. There is an extra fee for everything including payroll corrections it is not cheap you are not told this up front at all until you contact support to have a correction made, then if the correction causes a return to be amended it costs extra money for those to be done. For the price you pay on a monthly basis for Rippling one would think that these things would not cost extra money.

Amazing HRIS software for Global Companies!

Comments: I'm a big fan of Rippling! We use this platform for US payroll, US benefit administration, a global HRIS, and in EU we additionally use is to maintain compliance in time tracking. It suits all of our needs and if we ever have a problem, customer success is there to fix it within minutes.

Pros:

I can not speak highly enough about Rippling. After working with several other HRIS systems (Namely most recently) and PEOs (ADP and Trinet most recently) I am highly impressed by both the quality of the platform as well as the customer support.

Cons:

At times, the software can be a bit complex to use. But customer support is always there to help you. One feature I would love to see is a better HR dashboard, the reporting is wonderful but it would be great to simply log in and look at things like attrition, change over time, etc.

New Client - Implementation was a breeze and we love Rippling!!

Comments: Our business is solving time and attendance tracking, payroll navigation and so much more. This system also helps with our accurate tax reporting. Our experience has been fantastic. From our product quote stage, through implementation and rollout to managing the system we have not encountered an issue that could not be quickly resolved. Our team felt no bumps as we transitioned from our previous provider. We like Rippling so much we are exploring all the products available now.

Pros:

Ease of use. The fact that we have professionals who can chat when we need is wonderful. No more waiting on hold for customer service to help resolve an issue. We can track aggregate data efficiently and our employees love the communication, and ease of use.

Cons:

AS we rolled out our payroll system, we had a few questions on new Colorado tax laws, but they were solved.

Easy-to-use and deploy HRIS that centralizes IT Asset Management and HR functions in to one platform

Pros:

Overall the product is easy-to-use and deploy. For a smaller company, being able to deploy an HRIS that also ties in the basic IT and security functions related to off-boarding and onboarding new employees is a huge benefit. We (IT/infosec) wanted an HR-driven provisioning process and still wanted to leverage our SSO platform Okta. Rippling let us do this and it's working very well for us. It's a simple integration and set up and as a small company, that's what we wanted.

Cons:

There were significant issues with their inventory management functionality (the warehouse and store) around tracking/status and shipping/order times. Inventory for devices was hit-or-miss as well. It ended up being easier and less of a headache for us to handle it ourselves. Their device management platform lacks some of the features that the larger players like JAMF or InTune have, but the basics work well. Logging for scripting or profile deployments is basic at-best and is tough to use when troubleshooting.

Overall Review of Rippling

Comments: Overall our experience has been very positive and we have a lot of love for Rippling as a system. It is by no means perfect, but it has been very good to us! My advice, should you choose Rippling, would be to take your time, plan ahead, and lean on their team to support you through the process.

Pros:

The full-service payroll is leagues above anything else I’ve used. It is intuitive, user-friendly, and customizable. Rippling is also a great support for maintaining compliance with pay and taxes, which is helpful when you have limited staff. For reference, I have used Paychex, ADP, and Gusto. The ease of use for employees is really great. Our staff were a little hard to get on the Rippling train, but once it was up and running, everyone had positive feedback for us! Again, Rippling is very intuitive and their team is usually really great and guessing what questions employees would have, and making sure that their prompts and applications cover that. The support is unmatched. As a non-profit organization, we have always had tons of clunkiness in our systems, because they’re built for a corporate set up. This was the case for Rippling too, BUT their support teams have been nothing less than brilliant at answering our questions, creating innovative solutions for us, and helping our world fit into Rippling, comfortably.

Cons:

Regional insurance providers aren’t always supported in the Benefits Administration application. We have a regional provider with some unique waiting periods and, unfortunately, Rippling cannot support that at this time. What this means is that we handle our healthcare insurance manually, which is a real pain. With innovation comes lots of changes and they are sometimes hard to keep up with. Rippling is a growing platform and they strive to innovate often which can sometimes lead to a lot of change fatigue, especially with staff members. There is a bit of a learning curve for folks who are administrating/implementing as a non-profit. We ambitiously tried to “fast-track” our implementation which was totally the wrong call. Rippling is fantastic once it is implemented, but can be a challenge in the beginning and with any changes you need to make to fit your world into it.

Rippling does one thing well - sell subscriptions! And they will LIE about ANYTHING to hook you!

Comments: One of the worst experiences ever. Don't waste your time and money.

Pros:

From a user standpoint it is pretty simple to figure out.

Cons:

First of all, implementation is you wasting 2 grand, because your own staff will have to spend their time figuring out how to implement the company. A couple of 15-min zoom meetings and email exchanges linking us to videos were all the help we got. They wouldn't even help with pretax/posttax set up questions! When we complained, they called it 'client driven'. I've personally been through multiple payroll company switches and all of the others exported what they could from the existing provider, set up the entire shell, then worked with us to figure out any tweaks and changes before going live. We expected at least 80% of the work to be done by Rippling, not 2%. What did we pay them for? Next, everything they lied about!! We had lists of non-negotiables like expedited one-day payroll processing, custom restrictions down to the field in profiles, reporting to multiple supervisors who can each approve time off requests, setting up deductions automatically that only happen the first payroll of each month... we were told yes to all of these, and these were all lies. They even went so far as to tell us everything isn't available in the sandbox demo so that is why some functions didn't work, when in reality they don't exist. Customer service sucks. Before we signed, we asked if we could cancel at any time if we were not satisfied, and yep this was another big fat lie. We are now having to lawyer up to get out of the 'annual' contract that supposedly was month to month.

Rippling is great for small to mid-size businesses

Comments: My payroll administration is now streamlined and I can keep track of expense reimbursements much more easily. Rippling also "talks to" my retirement plan administrator so that process is automated.

Pros:

The integration was very easy, the set up is simple to maintain, the reports are just what is needed.

Cons:

As much as I like the chat and help functions, sometimes getting a person on the phone is needed. Currently going through the chat to get to a live person can be frustrating.

Rippling is an easy-to-use and very complete program. I recommend it, it's fabulous.

Comments: Rippling's ability to combine HR and payroll features so efficiently surprised me the most. There is no longer a need for multiple pieces of software and the associated risk of data inconsistencies in order to manage employee information, benefits, time off, and performance reviews. We've been able to save a lot of time and effort because to the reduction of manual operations in HR and payroll.

Pros:

One of my favorite features of Rippling is the ease with which employees can access all of the information they would need, be it related to health benefits, salary, time off, or spending. Employees have flexible options for managing their 401(k) and direct deposit. No longer will you need to coordinate these kind of modifications with a member of the HR department. Rippling is quite simple to use. Both workers and businesses gain autonomy as a result.

Cons:

Producing report inside of Rippling is one of those tasks that I find to be extremely difficult. When it comes to the creation of the precise reports that I require, I have not found it to be very user-friendly in my experience. Even though I freely acknowledge that I may not have a lot of experience with technology, I do wish that the process of creating reports may be made less complicated.

Ideal for training new employees and completing projects

Comments: For new hires, Rippling stands out as the finest onboarding experience since it allows them to get up to speed rapidly with no handholding from HR. Rippling has given a lot of thought to the platform's self-service features.

Pros:

Rippling's time and attendance feature and payroll services are two of the most user-friendly tools I've used in my professional life. The cost of the service meets our requirements. My issues with my core HR department have been resolved thanks to rippling. My time and attendance, payroll, and onboarding are all taken care of by them.

Cons:

It would be convenient to have all of the performance management and other related modules in one place, rather than switching between different programs.

Rippling isa fully featured HRIS suite with excellent customer service to manage through issues

Comments: We were able to consolidate 4 platforms into 1.

Pros:

The implementation process with Rippling is really special. Each of there "apps" has a workflow built in the UI to step through configuration, data transfer, documentation and the other steps. We really liked this. Also, the customer service is as good as people say. A great knowledge base with video walkthroughs, quick chat responses and a dedicated team of human resources.

Cons:

There are only two areas that I would say we have been disappointment with. 1. Scheduling is not available in time management yet. We have been told its on the road map, but for now there is not a simple, native way to track attendance against a schedule for hourly employees. 2. Benefits admin in Rippling was designed to use forms that are emailed to carriers for updates rather than the industry standard EDI file transfer. They recently added a partner that does EDI with a number of carriers so this has become less of a problem.

Best in Class Product

Pros:

I've been using Rippling for our HR and payroll needs for quite some time now, and I must say, it's truly a best-in-class product. The platform offers an extensive range of features that streamline our HR processes effortlessly. From onboarding new employees to managing benefits and payroll, Rippling has simplified every aspect of our human resource management. One of the standout features of Rippling is its intuitive interface. Navigating through the platform is a breeze, and setting up new processes is incredibly straightforward. The automation capabilities have saved us countless hours of manual work, allowing us to focus on more strategic tasks.

Cons:

Rippling excels in functionality and usability, there is room for improvement when it comes to customer support. There have been instances where we've encountered issues or had questions that required assistance, and the response time from the support team was not as prompt as we would have liked. Additionally, the resolution of some issues took longer than expected, causing minor disruptions to our operations. Despite this drawback, Rippling remains our go-to solution for HR and payroll management due to its unparalleled feature set and ease of use. I would highly recommend it to any business looking to streamline their HR processes, with the caveat that they may encounter some challenges with customer support responsiveness.