--- description: Learn more about Open Loyalty price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Open Loyalty Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Gamification Software](/directory/30911/gamification/software) > [Open Loyalty](/software/171121/open-loyalty) # Open Loyalty Canonical: https://www.capterra.co.za/software/171121/open-loyalty Page: 1 / 2\ Next: [Next page](https://www.capterra.co.za/software/171121/open-loyalty?page=2) > Open Loyalty is an API-first engine for introducing gamified loyalty programs at scale to increase Customer Lifetime Value. > > Verdict: Rated **4.8/5** by 15 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Open Loyalty? Open Loyalty is perfect for any industry, including retail, ecommerce, D2C, healthcare, sports, and more. We have helped 100+ enterprises such as Heineken, JTI, limango, INTERSPORT, and ALDO. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 15 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Open Loyalty - **Location**: Warsaw, Poland - **Founded**: 2008 ## Commercial Context - **Pricing model**: Usage Based - **Pricing Details**: For more information visit https://www.openloyalty.io/pricing. - **Target Audience**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - CRM - Campaign Management - Customer Activity Tracking - Engagement Tracking - Leaderboards - Loyalty Cards - Loyalty Program - Membership Management - Performance Metrics - Promotions Management - Rewards Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Gamification Software](https://www.capterra.co.za/directory/30911/gamification/software) ## Related Categories - [Gamification Software](https://www.capterra.co.za/directory/30911/gamification/software) - [Customer Loyalty Software](https://www.capterra.co.za/directory/10031/customer-loyalty/software) ## Alternatives 1. [Kahoot\!](https://www.capterra.co.za/software/156399/kahoot) — 4.7/5 (2888 reviews) 2. [QuizHub](https://www.capterra.co.za/software/1034265/quizhub) — 4.8/5 (107 reviews) 3. [Goosechase](https://www.capterra.co.za/software/198630/goosechase) — 4.8/5 (127 reviews) 4. [Quizizz for Work](https://www.capterra.co.za/software/1051210/quizizz-for-work) — 4.3/5 (59 reviews) 5. [CataBoom](https://www.capterra.co.za/software/1025260/cataboom) — 5.0/5 (3 reviews) ## Reviews ### "Open Loyalty rewards" — 4.0/5 > **Mark** | *06 September 2021* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The software was easy to install and use. There are a few key configurations needed but nothing a mid-senior developer cannot manage. The ability of the software to easily create reward campaigns, load bulk vouchers and issue out is quick and painless. Open Loyalty is free to use which is great for testing out the platform and helping to define how your business way want to use it. > > **Cons**: It is a little limited in terms of reporting functionality via the admin console or API. > > The software has been easy to use and understand. The API documentation is kept up to date and is easy to consume. The team at Open Loyalty are great, they consistently provide good service and are willing to help if required. ----- ### "The best solution for loyalty program implementations" — 5.0/5 > **Darío** | *05 March 2020* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: This is an ideal solution for companies that seek to complement their current e-business / CRM / ERP with a loyalty program without breaking nor the bank nor their current functionality. Every possible scenario has been thought out: campaigns with a set range of dates, rewards that depend on the client's loyalty level, segmentation of clients based on their number of points, rewards exchanged, number of transactions, etc. It's really easy to integrate with existing front-end solutions and has an admin panel that helps defining and dynamically changing levels, client segments, points-reward conversion rates, and also look at each client's transaction history, solve attribution problems, etc, effectively treating the loyalty program as an external module of their main software. > > **Cons**: There have been two main misunderstandings about Open Loyalty so far: that it's free (because of the "Open" part) and that it's an out-of-the-box solution. The development version is indeed free and serves the purpose of allowing the construction of a quick proof of concept of the implementation, when the online demo is not enough for an evaluation of the product. The idea that this product would be a solution that could be configured and just published to the world is a little off. This product serves all purposes and can be easily integrated (through JSON requests) with any existing front-end that can be extended, be it the front-end for the acquisition of points or the one for exchanging them. > > The application is very responsive at all times and has been designed for scalability, which we've never have had the need to do since the default configuration is more than enough for our customers' user base. We've implemented this solution with several clients and it's been a really quick and easy solution that has kept our customers happy. ----- ### "Robust system with lots of features out of the box" — 4.0/5 > **Joris** | *23 August 2021* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: We liked that it's customizable, scalable and we get full access to the source code. On the campaign configuration side, we appreciate the different types of programs we can create that can improve user engagement and keep them happy. We are also pleased with the fast and responsive customer service. > > **Cons**: We experienced some issues during the initial setup as our tech team was not familiar with all of the tech stacks used, some of our requirements are not supported, and our tech team experiences some challenges in customizing it. Other problems are attributed to the language barrier and different time zones. ----- ### "OpenLoyalty allowed us a quick market entry" — 4.0/5 > **Anna** | *02 February 2023* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: - The frontend is super easy to handle and settings allow realizing most our requirements out of the box. - Quick and helpful customer support in case of any problems > > **Cons**: - From a product manager perspective it would be great to customize reports according to my needs. - Requesting new functionalities takes a time until prioritization on OpenLoyalty side. - Overall great documentation but versioning could be a bit better in terms of what has changed exactly. ----- ### "Rapid deployment and flexibility of integration" — 5.0/5 > **Cristóbal** | *27 September 2021* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The best thing was, that we had the opportunity to give our clients a solution in a very fast way and adapted to their needs, integrating it with their POS systems in an agile way using the API's > > **Cons**: In some moments it was difficult to interact with the database since everything has to be done via API's and in some moments it can complicate the resolution of an incident. > > It was a successful project with great support from the supplier. In a very short time, our client was able to launch a loyalty program with personalized strategies and a portal for their clients. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.za/software/171121/open-loyalty?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/171121/open-loyalty) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data