IT Glue

Why you should also try ITGlue and start loving your JOB.

Comments: My overall experience has always been better with ITGlue. As I am working for an MSP, I rely a lot on ITGlue for recording and accessing data/documentation.

Pros:

As a day-to-day user of ITGlue, in both using existing Data and documenting new data, I find it easy to work with ITGlue. I also like their efforts in merging AI capabilities to make it interesting and less and less painful to manage. I have been using Datto SaaS integration and I am happy to see they have made improvements to it and now we can see more information than before. This means they are heading in the right direction and listening to feedback. Also, I highly appreciate them bringing in Secure Credential Sharing into ITGlue, which is a must for MSPs. Now we can stop depending on third-party solutions and share credentials with peace of mind.

Cons:

I believe NetworkGlue is a feature that should be built into standard ITGlue, instead of selling it separately. Again, this is just my idea.

ITGlue: Multifunctional and Very Easy to Use

Pros:

ITGlue is so multifunctional that it can help centralize the storage of your documents, SOPs, Passwords and such. It also helps in storing asset and vendor info. Collaboration is also simplified in this platform so even if your colleagues is from another country, you are sure that you will be able to share with them the info they need in a very secure manner.

Cons:

The platform can do better when it comes to personalization such as letting the admins personalize the welcome email they send to their new users. Access permissions can be expanded to have a much customized access delegations to every user.

CL IT Glue Review

Pros:

The main structure and functionality is reasonably good.

Cons:

The search function is very poor. Results can be varied, and it frustrates my team regularly. The lack of ability to imbed/import certain formats into the documents/articles is annoying at times.

A Significant Timesaver, with amazing Organization tools and Flexible UI

Comments: My Overall experience with IT Glue was amazing. Getting things done Quicker, Easier and the Best part: It's all organized, within just a couple of click really. The Integration support also makes things significantly easier. So overall, amazing really

Pros:

Simplicity. It's simple and easy to get around. I really love the Quick Search Keys like Q for Quick Search in whatever site you are on. It's really a very-very noticable timesaver. I also like the Intergrations you can have with iT-Glue, like NinjaOne, which is very nice to have on hand.

Cons:

The Mobile App. The Mobile app UI feels a little to cluttered. I think the Desktop Website UI would be a better fit overall. I know the app allows that, but i still don't like how it works. What i also don't like, is that you can't stay logged in. Would be nice to get an option with "Remember me for 30/14/7 Days", without needing to log in again. I get that it's for security, but i really would just like to have the option.

Never looked back after switching to IT Glue

Comments: IT Glue has been a tremendous add to our stack.

Pros:

- Integration with our RMM and PSA works seamlessly - Flexible assets that are ready for import have a great amount of coverage. - Reputation offers a way to motivate employees to engage with documentation

Cons:

- There is not much I don't like about IT Glue, but if I had to choose something it would be the ability to have a templatized environment for different typed of clients.

Your go-to tool for IT management

Comments: I love the flexibility you have with the flexibel assets and integration with DattoRMM. It makes your everyday job so much easier, and you get stuff done even quicker! Also sharing specific assets and documentation directly with your customer trough MyGlue and collaborate in knowledge is a big plus!

Pros:

Perfect integration with DattoRMM and the global search works.

Cons:

The browser plugin: It sometimes doesn't show the password although the URL is exactly the same and when you look up the password you have to search it two or three (when you need OTP) times.

Centralized Documentation Solution

Comments: My overall experience with itglue is that it is the best Documentation tool in the market.

Pros:

ITGlue has been our tool for years. I like that There are very little limitation and documentation is easier than ever.

Cons:

The 2 things that I do not like are the mobile app and that there is no desktop solution for uploading files etc.

Why should you pick IT Glue over anything else? Is it worth it?

Comments: Apart from the significant pros I have mentioned above, we recently started using IT Glue check lists to eliminate the requirement of painfully maintaining documents especially when we are doing new users/leavers or other work that requires sustaining a checklist.

Pros:

I like how it integrates with almost all of the other systems used by MSPs across the globe, bringing all information into a single space for easy visibility and management.I like how it lets you link flexible assets with each other. For example, if you add an application to ITGlue, you can connect all related documents and configuration items to that specific application. So, when someone looks at it, at a glance they get a picture of what else is linked with it without scratching their head or wasting time to figure out related items.Also, I like how it lets control access to certain information. You can decide who has access to certain information. This is an essential feature in the MSP space when security is a major concern because not everybody needs access to everything.

Cons:

I would like to see an improved version of Datto SaaS integration rather than just displaying a summary of the SaaS backups on the landing page for each client.

IT Glue is a MUST for Kaseya 365!

Comments: So far, so good! Pretty new to it, but excited!

Pros:

We love how it stores all documentation and user/device credentials, but mostly how it integrates with all other Kaseya/Datto products in K365.

Cons:

The integration with AutoTask doesn't include contacts.

ITGlue Review

Pros:

I like that there are lots of integrations.

Cons:

I don't have anything that I don't like about ITGlue.

Great product!

Comments: My overall experience with IT Glue has been positive due to its ability to centralize and organize documentation effectively. It offers powerful features like relationship mapping, integrations with PSA/RMM tools, and the ability to track and manage passwords securely. These features help streamline operations and improve team collaboration.

Pros:

What I liked most about IT Glue is its ability to centralize documentation, making it easy to access and manage critical information in one place. Its relationship mapping feature stands out, offering a clear view of how different assets and systems are interconnected. The secure password management system is another key benefit, ensuring sensitive information is stored safely. IT Glue’s seamless integration with PSA and RMM tools enhances workflow efficiency, saving time by streamlining processes. Additionally, the platform's version control and audit logs provide valuable accountability and traceability, making it a powerful tool for IT teams.

Cons:

If I had to put down a con I guess it would be there is a slight learning curve on the administration side.

Secure and reliable

Comments: We have been using IT Glue for a very long time and we haven't had any major issues. Our client's data is kept secure.

Pros:

IT Glue is great for keeping all your client documentation secure and in an orderly way. The integration with our PSA and RMM solutions ensure that everything is kept up to date and we don't have to update everything in 3 separate places.

Cons:

The add-ons. We are paying for the top license yet there re still more add-ons that have to be purchased separately if you want to utilize all aspects of the software.

Awsome tool

Comments: I use IT Glue daily and it is an amazing, easy and lightweight tool.

Pros:

I like the flexibility and ease of use the most. Plus, the integrations with other tools are a plus.

Cons:

I like the mobile app less. It needs to improve mainly the design.

I love ITGlue

Comments: Excelente experience overall for itglue, no problems with it

Pros:

Very good and useful documentation software. Very complete

Cons:

I actually like everything from ITGlue I have cons. Can be easily integrated with other Kaseya programs and has many ways to implement it to your business.

IT Glue helped us manage our documentation

Pros:

The integrations with other tools and documentaiton

Cons:

The amount of time it took to import our data from SharePoint

IT Glue Rocks!

Comments: To properly comprehend and make use of all the functions, there can be a steep learning curve that takes a lot of time and effort.

Pros:

I just started working with IT Glue and it makes collaboration streamlined with my more experienced colleagues. It keeps clients' information organized and easily accessible.

Cons:

The learning curve can be steep, requiring significant time and effort to fully understand and utilize all features.

IT Glue - The best product for your team, no matter the department

Comments: IT Glue allows us to centralize nearly all of the information we need to keep track of, and gives us the next best thing to a dedicated HUD for status. That said, the fact that it can alert us to critical issues completely resolves the HUD issue and being able to provide access to multiple departments for centralized documentation company-wide is exceptionally helpful.

Pros:

Having our information in one easy to access (and manage) place, as well as knowing it is secure and protected are both key features. The ability to also integrate with just about anything and use those integrations to keep our information not only centralized, but also updated in real time is another boon to this product.

Cons:

Importing data from another tenant should be simpler and more complete. If you want to migrate to your own instance, it's not as simple as receiving an export and then just uploading it. It would be much better if a 'cross-tenant migration' could be accomplished by importing a complete export rather than having to pay for the back-end transfer, or manually importing each piece of information, one item at a time.

Best IT Doc Mgmt Tool

Comments: Very positive and not really anything negative to say. Been using for 6 years in my own business and 10 years total.

Pros:

I like the integration it provides with Autotask and Datto RMM. Relatively streamlined and simple to locate documentation from multiple areas.

Cons:

Has a slight learning curve and the end customer MyGlue service also has a learning curve as far as administration goes.

ITGlue Innovations

Pros:

I love all the features, they are all good and unique, and everyday use

Cons:

nothing much, because it is useful for me and in out company.

User Tech Review

Pros:

Keeps, Serial numbers, and Mac addresses of all your devices that you have deployed. That is has special features like, equipment password keeper, and one time pass code to view those passwords

Cons:

I have not found anything that i have not liked yet

Great Product

Pros:

ITGlue is a great knowledgebase for our techs to access important information about all our clients.

Cons:

Management of tech permissions and access needs an overhaul.

Makes documentation a breeze!

Pros:

Integrations with RMM and PSA make linking items to each other a breeze. Love the document creation platform which makes it super simple to create and publish SOP docs. Going back to the first point, their related items feature is the bomb. Linking passwords to configurations, or switches to firewalls, you name it, it makes finding the information you need super simple!

Cons:

Very occasionally, their system becomes inaccessible to me because of some internal DNS issue. This has not happened in a number of months.

Great and Reliable Documentation Platform

Pros:

Easy to use and secured credential and data documentation portal.

Cons:

NO Cons for the IT Glue and support ate great

MSP Use Case for IT Glue

Comments: Ease of use and access coupled with a great price point when bundling this with BMS and VSA makes this an easy win for all MSP's ranging in size from small to large.

Pros:

It allows us to have an easy to access central location for all of our documentation, across all of our clients and prospective clients. Staff understand how to pull value from this tool with minimal training.

Cons:

There are features within IT Glue that are well thought out, but perhaps not applicable specifically to our workflows. It can be a challenge to understand how to use these features in the best way as there's not really a "This is best practice" approach for these items.

A great managing tool

Comments: I never realized the importance of a password manager and knowledge base solution, and I am not going back to the dark.

Pros:

IT Glue is an amazing password and asset manager, is very easy to use and having a global search for those assets you can't seem to find manually is great.

Cons:

There are certainly times the servers are down si we have to wait for them to come back online, but it never exceeds a couple of minutes a month