Race Entry

Who Uses Race Entry?

We serve race organizers with participant counts of all sizes.

What Is Race Entry?

Free race registration software with proven marketing tools like fundraising, volunteer management, and race merchandise software.

Race Entry Details

Race Entry

http://www.raceentry.com

Founded 2012

Race Entry Pricing Overview

Race Entry has a free version and offers a free trial.

Pricing Details

The software is free for you. We charge your participants $1.25 + 4.97%

Free Version

Yes

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Support

24/7 (Live Rep)

Business Hours

Online

Race Entry Features

Registration Software
Attendee Tracking
Badge Management
Calendar Management
Class Registration
Contact Management
Custom Forms
Event Registration
Group Registration
Marketing Management
Online Registration
Onsite Registration
Payment Processing
Refund Processing
Self Check-in
Surveys & Feedback

Race Entry Reviews

Showing 5 of 137 reviews

Overall
4,7/5
Ease of Use
4,6/5
Customer Service
4,9/5
Features
4,6/5
Value for Money
4,7/5
Gavin M.
Director
Events Services, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/01/28

"Great Service"

Pros: The staff at Race Entry always provides great service and are always looking for ways to help out.

Cons: I would like it better if the user could upload lists of people rather than having to get their staff to do it for us which creates an extra step.

Vendor Response

by Race Entry on 2020/02/05

Thanks for the review. We actually use to allow event organizers to upload their own participants, but we found that the complication of the feature lead to frustration. Historically it has been faster for us to do this for our customers than to teach all the possible weird file issues that may need to be addressed depending on where your file came from. We just did not want users to be frustrated with how hard it is to upload if it is due to a file issue that might get blamed mistakenly on our software. We would rather us get frustrated by a bad file than our customers. This may be to sweeping of a policy, but we will take your feedback into consideration. Thanks for the review!

  • Reviewer Source 
  • Reviewed on 2020/01/28
Patrick N.
Volunteer Race Director
Primary/Secondary Education, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/03/17

"Exceptionally great customer service"

Comments: Superior service. They make it easy for me.

Pros: The fee is lower and the service is way better than Active.com. Emailed questions and requests are addressed immediately.

Cons: I have an idea for a feature: For annual races such as the LL, create standings with course records and division records. I am sure fast runners would like to see their name on top of the list.

Vendor Response

by Race Entry on 2020/03/24

Thanks for the great review, and for the idea. I agree that people would love to see course records. It probably would require event directors to put a little extra effort in adjusting records, because we would only know fastest times for what was uploaded into our system. There may be past race results outside the system. I do like the idea, and we may implement this in the future.

  • Reviewer Source 
  • Reviewed on 2020/03/17
Maddie M.
Race Director
Events Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 2018/09/05

"Krispy Kreme Challenge RaceEntry"

Comments: RaceEntry has been an asset for registering participants for our race and our representative has been extremely helpful and supportive.

Pros: Our representative is extremely helpful with setting everything up and answering our questions.

Cons: The platform is slightly difficult to use. Our organization has a large number of members and sometimes it can be difficult to teach everyone how to use the website.

Vendor Response

by Race Entry on 2018/09/07

Maddie-

I am glad to hear that you have had good customer service from Jared. I would love to know some more of the specifics that made the software difficult to use for your large team. If you have a free moment please drop us a line at: [email protected] or you can reach out to Jared. We always want to improve your experience with us.

  • Reviewer Source 
  • Reviewed on 2018/09/05
Verified Reviewer
Intern
Publishing, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2020/02/12

"Race Entry: First Place for Race Registration"

Comments: I've used Race Entry for several events now, and have yet to find a better alternative. Highly recommended, if you can find some in-depth tutorials, or someone else who has used it before. Still, their customer service is on point, so any questions you have will be answered one way or another.

Pros: Race Entry allows you to create a racing event and manage the details, including the trail(s), participants, merchandise, and funding. You can also search the results of the race (and others you may be interested in), as can the participants. There is a free demo, and the map creation is free as well. There are also little features that you wouldn't think of immediately, such as the ability to customize the colors on your registration. There's a lot to work with.

Cons: The tutorials could be a bit more intuitive, and there aren't many online that I could find. The tutorials given are simple and easy, but they don't go too in-depth, and you'll have to figure out a lot of the software yourself unless you want to contact customer support (which, thankfully, is really good).

Vendor Response

by Race Entry on 2020/02/25

Thanks for the great review. We will look to expand our tutorials. Glad to hear your customer service was solid.

  • Reviewer Source 
  • Reviewed on 2020/02/12
Derek L.
Senior Product Manager
Renewables & Environment, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2018/09/04

"Race Entry ease of use"

Pros: Race Entry is very easy to use. It is extremely easy to use year over year, I love the fact that i can just copy last years race entry, registration and marketing pages and just update them to this years information. The graphs that they have that show timelines from previous years of when people signed up are very helpful in our e-mail marketing campaigns.

Cons: It was not as intuitive the first year i used it, there were too many options that were not spelled out clearly, but after just a little practice it became very easy to use. I am glad that I had a Sales/Customer Service person who walked me though all the features the first year.

Vendor Response

by Race Entry on 2018/09/07

Thanks for the feedback. We are thinking of making some tutorial videos, but this of course will never replace our stellar customer service team.

  • Reviewer Source 
  • Reviewed on 2018/09/04