---
description: Learn more about OfficeWatch Call Reporting price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: OfficeWatch Call Reporting Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Call Accounting Software](/directory/30083/call-accounting/software) > [OfficeWatch Call Reporting](/software/16978/officewatch-call-accounting)

# OfficeWatch Call Reporting

Canonical: https://www.capterra.co.za/software/16978/officewatch-call-accounting

> OfficeWatch Call Reporting provides visibility for businesses with call tracking, threshold alarms and more
> 
> Verdict: Rated **4.8/5** by 4 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses OfficeWatch Call Reporting?

Designed for customers under 2,500 users looking to improve productivity, decrease costs, boost revenue, \& limit liability. Larger customers would benefit from our XT Enterprise solution.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 4 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Metropolis Technologies
- **Founded**: 1993

## Commercial Context

- **Starting Price**: US$1 295,00
- **Pricing model**: Per User
- **Pricing Details**: Monthly and annual subscription pricing available
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- By-Extension Reporting
- Call Duration
- Call Monitoring
- Caller ID
- Inbound Reporting
- Outbound Reporting
- Unattended Call Management
- Who Answered Log

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [Call Accounting Software](https://www.capterra.co.za/directory/30083/call-accounting/software)

## Alternatives

1. [Telephone Management Software](https://www.capterra.co.za/software/19710/telephone-management-software) — 3.5/5 (2 reviews)
2. [Shadow CMS](https://www.capterra.co.za/software/34512/shadow-cms) — 2.0/5 (1 reviews)
3. [VXTracker](https://www.capterra.co.za/software/18773/vxtracker) — 5.0/5 (1 reviews)
4. [InCharge Unified Call Management](https://www.capterra.co.za/software/149772/incharge-unified-call-management) — 4.3/5 (3 reviews)
5. [Comm One Call Accounting](https://www.capterra.co.za/software/130807/call-accounting-pro) (0 reviews)

## Reviews

### "Officewatch is a very easy to use call accounting software which supports a range of voice systems." — 4.0/5

> **Verified Reviewer** | *12 April 2018* | Recommendation rating: 8.0/10
> 
> **Pros**: Installation is very easy writing no time the software starts collecting data of your voice system.
Generating reports in a few seconds and with the ability to setup monitors the connection with the voice system.
> 
> **Cons**: The web based reporting seems to have a few issues when generating reports that contain a lot of data.
> 
> Get an overview and manage costs on your voice system.

-----

### "Call Reporting for Logistics Company" — 5.0/5

> **Patrick** | *02 October 2018* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10
> 
> **Pros**: Love the dashboard - it helps our businesses track daily call volume,and review employee productivity. It has a relatively easy report builder feature - set up the reports to be sent at definite hours. Breakdown per unit, department or company as a whole. Useful visual reporting with integrated maps.  Outstanding technical support department.
> 
> **Cons**: Nothing that I can think about. Had no issue with this product.
> 
> The on-boarding process was very in detail and their technicians explained all in detail: how to set up the software, building and customizing the reports, etc.

-----

### "Easy to deploy and support" — 5.0/5

> **Mike** | *23 September 2015*
> 
> For years we were stymied by products which were expensive, awkward to install and cumbersome to support. Office Watch is the only call accounting product we offer to our customers.  Simply put, it works.  Installs easily, has an easy to use intuitive user interface and requires minimal support over time.

-----

### "Quick and easy to install" — 5.0/5

> **Chuck** | *13 October 2015*
> 
> An excellent support staff on hand to answer any and all of your questions, assist with trouble shooting problems that do not necessarily pertain to their product,  but get to the solution....

## Links

- [View on Capterra](https://www.capterra.co.za/software/16978/officewatch-call-accounting)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/16978/OfficeWatch-Call-Accounting/> |
| en-AE | <https://www.capterra.ae/software/16978/officewatch-call-accounting> |
| en-AU | <https://www.capterra.com.au/software/16978/officewatch-call-accounting> |
| en-CA | <https://www.capterra.ca/software/16978/officewatch-call-accounting> |
| en-GB | <https://www.capterra.co.uk/software/16978/officewatch-call-accounting> |
| en-IE | <https://www.capterra.ie/software/16978/officewatch-call-accounting> |
| en-IL | <https://www.capterra.co.il/software/16978/officewatch-call-accounting> |
| en-IN | <https://www.capterra.in/software/16978/officewatch-call-accounting> |
| en-NZ | <https://www.capterra.co.nz/software/16978/officewatch-call-accounting> |
| en-SG | <https://www.capterra.com.sg/software/16978/officewatch-call-accounting> |
| en-ZA | <https://www.capterra.co.za/software/16978/officewatch-call-accounting> |

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