--- description: Learn more about Balto price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Balto Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Sales Coaching Software](/directory/31333/sales-coaching/software) > [Balto](/software/169149/balto) # Balto Canonical: https://www.capterra.co.za/software/169149/balto Page: 1 / 2\ Next: [Next page](https://www.capterra.co.za/software/169149/balto?page=2) > Balto unites agents with AI to enable better conversations that deliver results. An AI-Powered Contact Center at Your Fingertips. > > Verdict: Rated **4.3/5** by 11 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Balto? Balto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 11 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Balto Software - **Location**: St. Louis, US - **Founded**: 2017 ## Commercial Context - **Pricing Details**: Contact vendor for pricing information. - **Target Audience**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English, Spanish - **Available Countries**: Canada, United States ## Features - Activity Dashboard - Agent Interface - Assessment Management - Automated Routing - Call Logging - Call Monitoring - Call Recording - Call Scripting - Computer Telephony Integration - Customer Experience Management - Dashboard - Employee Coaching Tools - Feedback Management - Goal Setting/Tracking - IVR - KPI Monitoring - Multi-Channel Communication - Multiple Scoring Models - Performance Metrics - Quality Management - Reporting/Analytics - Third-Party Integrations ## Integrations (21 total) - 3CX - 8x8 Contact Center - AuguTech - Avaya Experience Platform - CTM - CTSuite - CXone Mpower - Convoso - Five9 - GENESYS - HubSpot CRM - LiveVox - Nextiva - NobelBiz Voice Carrier Network - Outreach ... and 6 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - Chat ## Category - [Sales Coaching Software](https://www.capterra.co.za/directory/31333/sales-coaching/software) ## Related Categories - [Sales Coaching Software](https://www.capterra.co.za/directory/31333/sales-coaching/software) - [Call Centre Software](https://www.capterra.co.za/directory/30007/call-center/software) - [Contact Centre Software](https://www.capterra.co.za/directory/32035/contact-center/software) - [Contact Center Quality Assurance Software](https://www.capterra.co.za/directory/33415/contact-center-quality-assurance/software) ## Alternatives 1. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Ringover](https://www.capterra.co.za/software/169627/ringover) — 4.7/5 (858 reviews) 3. [Readymode](https://www.capterra.co.za/software/136728/readymode) — 4.6/5 (136 reviews) 4. [Convoso](https://www.capterra.co.za/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 5. [DialedIn CCaaS](https://www.capterra.co.za/software/29589/callcenternow) — 4.8/5 (314 reviews) ## Reviews ### "Balto - Helpful" — 3.0/5 > **Sam** | *31 October 2025* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: I like that Balto can lead you to the right KB. I feel like that would help the newer people a lot.. > > **Cons**: I do not like when Balto tells me to talk slower. I naturally talk fast but not too fast that people cannot not understand me. > > Balto is required at my job, so we do not have a choice of whether we like Balto or not. We have to use Balto. ----- ### "Wow\! Balto really helped us get sales people up to speed fast" — 5.0/5 > **Verified Reviewer** | *08 April 2019* | Venture Capital & Private Equity | Recommendation rating: 10.0/10 > > **Pros**: Balto made it incredibly easy to bring someone from fresh hire to revenue generating in a short amount of time > > **Cons**: Haven't run into any huge issues yet. Awaiting a few features but they are being built\! ----- ### "Balto User - Great Product for our Needs" — 5.0/5 > **Tony** | *14 April 2022* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: Balto has been a great tool for us from a coaching perspective and helps give our agents real-time rebuttals based on what the customer says. > > **Cons**: Some of the reporting could be better laid out. > > Overall very positive. ----- ### "Real Time vs Post Call Superiority" — 5.0/5 > **Brandon** | *15 January 2019* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: The fact that the platform coaches and recognizes deficits in real time is crucial\! Every other provider in our market does post call analytics, which we all know does no one any good, considering you've either A) Already broke the law, company policy, client policy, etc., or B) You've not converted the account and have lost money. Balto allows us to capitalize on these opportunities, getting manager engagement, while the consumer is STILL ON THE PHONE\! > > **Cons**: The downfall to the technology is that we have not yet synced the system to our CRM so there is seamless reporting integration. It makes things a little more challenging for our QA team to identify what phone number we spoke to the consumer on so multiple reports have to be compiled to extract the data points necessary for coaching. > > Overall, Balto is a great tool for increasing compliance adherence, overall sales / conversions, and suggestive call guidance. We've seen a 40% decrease in compliance violations as an organization in a period of 6 months. THIS IS HUGE in our world\! We've also increased our conversions by 4% over the last 3 quarters by targeting areas of opportunity in missed voice progressions. Being in the industry for 15+ years, I would put my stamp of approval on the product all day long. ----- ### "Balto Anomaly Squared Review" — 4.0/5 > **David** | *19 April 2022* | Telecommunications | Recommendation rating: 7.0/10 > > **Pros**: The efficiency and ease of use for the product. > > **Cons**: Deployment was a task having to go through one by one on all computers > > Very well. It has been a great service for our buisness ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.za/software/169149/balto?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/169149/balto) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data