---
description: Learn more about CafeX Suite price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CafeX Suite Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [CafeX Suite](/software/167318/live-assist-by-cafex)

# CafeX Suite

Canonical: https://www.capterra.co.za/software/167318/live-assist-by-cafex

> Proactively coach, monitor and interact with contact center agents live from any web browser during customer calls.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses CafeX Suite?

Multiple industries including financial services, retail, and manufacturing and hospitality.  Targeted roles include leaders in CRM and Customer Care, VP of Customer Support, IT VPs and CIOs.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: CafeX
- **Founded**: 2013

## Commercial Context

- **Starting Price**: US$49,00
- **Pricing model**:  (Free Trial)
- **Pricing Details**: Contact CaféX Communications for full pricing information.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPad (Mobile)
- **Supported Languages**: Chinese, English, French, German, Italian, Japanese, Portuguese, Spanish
- **Available Countries**: United States

## Features

- Access Controls/Permissions
- Alerts/Escalation
- Call Recording
- Call Reporting
- Chat/Messaging
- Communication Management
- Customizable Branding
- Document Management
- Live Chat
- Queue Management
- Real-time Consumer-facing Chat
- Screen Sharing
- Transfers/Routing

## Integrations (4 total)

- Box
- Google Workspace
- Microsoft Outlook
- Slack

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Customer Engagement Software](https://www.capterra.co.za/directory/30906/customer-engagement/software)

## Related Categories

- [Customer Engagement Software](https://www.capterra.co.za/directory/30906/customer-engagement/software)
- [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software)
- [Live Chat Software](https://www.capterra.co.za/directory/30797/live-chat/software)
- [Screen Sharing Software](https://www.capterra.co.za/directory/31738/screen-sharing/software)
- [Video Conferencing Software](https://www.capterra.co.za/directory/31895/video-conferencing/software)

## Alternatives

1. [Bitrix24](https://www.capterra.co.za/software/113540/bitrix24) — 4.2/5 (984 reviews)
2. [ClickMeeting](https://www.capterra.co.za/software/157063/clickmeeting) — 4.5/5 (179 reviews)
3. [LiveWebinar](https://www.capterra.co.za/software/185599/livewebinar) — 4.7/5 (215 reviews)
4. [3CX](https://www.capterra.co.za/software/158704/3cx) — 4.4/5 (465 reviews)
5. [EngageBay CRM](https://www.capterra.co.za/software/178819/engagebay-marketing) — 4.7/5 (907 reviews)

## Reviews

### "Great value for collab and chat needs" — 5.0/5

> **Nancy** | *03 January 2020* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Set this up as a trial to test its functionality. Was going to try and test with MS Dynamics but didn’t have credentials to do so.
> 
> **Cons**: It was pretty easy to set up and use. Would have liked to test a desktop version for a specific use case but this is not a flaw of the software. It was a licensing issue.
> 
> Great cloud based product. I only used the trial so can’t talk larger usage.

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### "Boa comunicação" — 5.0/5

> **Lucas** | *04 January 2024* | Design | Recommendation rating: 8.0/10
> 
> **Pros**: Acessibilidade muito boa, vantajoso quando se trata de reuniões maiores.
> 
> **Cons**: Precisa ter um acesso a Wi-Fi, para ter um chat ao vivo melhor.
> 
> Muito bom, mas precisa haver uma versão compatível comer-se móvel, é assim disputar com outros grandes app.

## Links

- [View on Capterra](https://www.capterra.co.za/software/167318/live-assist-by-cafex)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/167318/Live-Assist-by-CafeX/> |
| en-AE | <https://www.capterra.ae/software/167318/live-assist-by-cafex> |
| en-AU | <https://www.capterra.com.au/software/167318/live-assist-by-cafex> |
| en-CA | <https://www.capterra.ca/software/167318/live-assist-by-cafex> |
| en-GB | <https://www.capterra.co.uk/software/167318/live-assist-by-cafex> |
| en-IE | <https://www.capterra.ie/software/167318/live-assist-by-cafex> |
| en-IL | <https://www.capterra.co.il/software/167318/live-assist-by-cafex> |
| en-IN | <https://www.capterra.in/software/167318/live-assist-by-cafex> |
| en-NZ | <https://www.capterra.co.nz/software/167318/live-assist-by-cafex> |
| en-SG | <https://www.capterra.com.sg/software/167318/live-assist-by-cafex> |
| en-ZA | <https://www.capterra.co.za/software/167318/live-assist-by-cafex> |
| ja | <https://www.capterra.jp/software/167318/live-assist-by-cafex> |

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