South Africa Local product

Social Places

What Is Social Places?

Social Places Product Suites include:

Listings - Setup Optimize Manage Location pages across channels.

Reputation - Centralize & respond to feedback across multiple channels.

Social - Upload, Manage & Approve localised content at scale.

Ads - Paid Media & Data visualization across 100+ platforms.

Bookings - Booking & Appointment software built specifically for franchises.

Who Uses Social Places?

Customer feedback and reputation management platform designed for multi-location and franchise brands, restaurants, banks, telecommunication businesses, retailers, as well as government officials.

Social Places Details

Social Places

Social Places Details

Social Places

Social Places videos and images

Social Places video
Social Places Software - Listings Reporting Suite - thumbnail
Social Places Software - Reputation Reporting Suite - thumbnail
Social Places Software - Social Reporting Suite - thumbnail
Social Places Software - Bookings Reporting Suite - thumbnail

Compare Social Places with similar products

Starting price

N/A
N/A
US$99,00/month
N/A

Free Version

Free Version No
Free Version Yes
Free Version No
Free Version No

Free Trial

Free Trial Yes
Free Trial Yes
Free Trial Yes
Free Trial Yes

Social Places deployment and support

Support

  • Email/Help Desk
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Linux (Desktop)
  • Chromebook (Desktop)

Training

  • In Person
  • Live Online
  • Videos

Social Places Features

  • 360 Degree Feedback
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • CES Survey Structure
  • CRM
  • CSAT Survey Structure
  • Call Reporting
  • Chat/Messaging
  • Commenting/Notes
  • Complaint Monitoring
  • Customer Database
  • Customer Experience Management
  • Customer Journey Mapping
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Drag & Drop
  • Email Management
  • Engagement Tracking
  • Feedback Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • NPS Survey Structure
  • Performance Metrics
  • Process/Workflow Automation
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Widgets
  • Workflow Management

View full list of Customer Satisfaction

Social Places Alternatives

More Social Places alternatives

Social Places Reviews

Read all 21 reviews

Average score

Overall
4,9
Ease of Use
4,9
Customer Service
4,9
Features
4,8
Value for Money
4,9

Reviews by score

5
18
4
3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1 000
  • >1 001
Claudia M.
Claudia M.
Co-Founder in South Africa
Verified LinkedIn User
Marketing & Advertising, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Social Places Services

5 5 months ago

Comments: Highly recommend! Very innovative product.

Pros:

Awesome and easy-to-use dashboard. Fantastic for scheduling social media content and enjoy the internal approval option. The reporting tool is excellent.

Cons:

It does have bugs every now and then however, they are attended to quickly and efficiently.

Social Places Response

5 months ago

Hi Claudia Thank you for your review and feedback! We aim to provide the best possible insights and reporting to our Digital Partners. Social Places Team

Rachel R.
Copywriter and social media strategist in South Africa
Marketing & Advertising, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Fantastic Socila media Managememet Platform

5 5 months ago

Comments: Excellent service and easy to use platform

Pros:

Google reviews are easy to view and reply to. Content scheduling is a breeeze

Cons:

Wish we could group stores into categories so that we can share posts to a ready built group of stores instead of having to select each store every time we want to share to multiple stores

Social Places Response

4 months ago

Hi Rachel, Thank you for the excellent review and feedback provided. We have officially launched our Location Groups features allowing you to schedule content for predefined groups of pages - for any assistance with this feature please contact your designated Account Manager or [email protected] Social Places Team

Bella R.
Customer Care Agent in South Africa
Food & Beverages, 1 001-5 000 Employees
Used the Software for: 1-5 months
Reviewer Source

Very friendly to use

5 4 months ago

Pros:

the automated response that makes easy to communicate with customers.

Cons:

Not being able to communicate live with our customers.

Social Places Response

4 months ago

Hi Bella, Thank you for taking the time to leave this awesome review. We appreciate all feedback. Social Places Team

Kristen W.
Kristen W.
Digital Manager - Social Media in South Africa
Verified LinkedIn User
Restaurants, 501-1 000 Employees
Used the Software for: 2+ years
Reviewer Source

Want to manage your reviews, reputation, listings and social media, ads and bookings in one place?

5 4 months ago

Comments: Their software keeps proving to be innovative, they're constantly adding new, improved and better solutions to their services which is great for the present and future of businesses!

Pros:

The GoListings, Ads and social media audits features are definitely the most impactful for our business. It’s super easy to use and if you’re not familiar with it the team is great at onboarding!

Cons:

The filter feature on the dashboard I can sometimes be a bit buggy and I've struggled with it a few times, but the support team is always quick to help when users get stuck or if there's a system issue.

Social Places Response

4 months ago

Hi Kristen, Thank you for your amazing review and feedback. Keep an eye out for exciting new updates to our Dashboard Filters in the future. Social Places Team

Mariska M.
Marketing in South Africa
Restaurants, 1 001-5 000 Employees
Used the Software for: 2+ years
Reviewer Source

A professional company overall

5 5 months ago

Comments: I love working with the team at Social places. Every staff member is so friendly and professional and I feel that we have built such a great relationship with them over the years. They are extremely supporting and assist us with all our queries in such a short turnaround time.

Pros:

I love social places and their software as its so easy to use and we get all the information that we need from it.

Cons:

There wasn't anything in particular that I didn't like about the software.

Social Places Response

4 months ago

Hi Mariska Thank you for your kind words and wonderful review! We look forward to continuing our Digital Partnership and keeping you Always On Brand. Social Places Team