Quantum Metric

Quantum Metric

by Quantum Metric

Who Uses Quantum Metric?

All businesses across multiple sectors, including Travel and Hospitality, eRetailers, Banking and Finance, etc.

What Is Quantum Metric?

Quantum Metric is the Digital Experience Intelligence platform, driving unparalleled visibility into every customer interaction across all devices and delivering faster data-driven decisions. Performance and security are the foundation of Quantum Metric, enabling customers to gain real-time user insights securely and at scale.

Quantum Metric Details

Quantum Metric

https://www.quantummetric.com

Founded 2015

Quantum Metric Pricing Overview

Quantum Metric does not have a free version and does not offer a free trial.

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Training

In Person

Live Online

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

Quantum Metric Features

Customer Experience Software
Analytics
Customer Segmentation
Dashboard
Knowledge Management
Multi-Channel Data Collection
Negative Feedback Management
Predictive Analytics
Sentiment Analysis
Survey/Poll Management
Text Analysis
Behavioral Mapping
Dashboard
Dynamic Maps
Element Analytics
Embeddable Maps
For Sales
For Science
Radial Mapping
Territorial Mapping
Website Analytics
Campaign Management
Conversion Tracking
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking

Quantum Metric Reviews

Showing 5 of 6 reviews

Overall
4,7/5
Ease of Use
3,5/5
Customer Service
5/5
Features
4,7/5
Value for Money
4,8/5
Michael K.
Director, Sales & eCommerce
Entertainment, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    3/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2020/04/14

"Very good e-commerce analytics, but a high learning curve"

Comments: Quantum Metric has improved our customer service and web development workflow. It has also helped us identify problem areas on our site as we look at potential re-development in the next 18 months.

Pros: The customer session feature has been very useful. It's allowed us to quickly identify both broader site issues and issues with individual orders in customer service. The search analytics are very useful and used all the time to optimize search.

Cons: It has a steep learning curve (the help dashboard is known as Quantum Metric University, and there is a serious amount of documentation to be found there). This is not for casual users and if your'e sharing top-line data with decision makers, you'll want to be sure you curate it so that you're not overwhelming them.

  • Reviewer Source 
  • Reviewed on 2020/04/14
Bryce M.
Optimization Manager
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2017/10/23

"It's the non-analytics platform to solve actual analytics problems"

Comments: We save lots of money by fixing issues in minutes or hours, instead of days or weeks.

Pros: -It closes a lot of gaps between analytics platforms and actual user's experiences.
-Allows us to quickly pinpoint issues before they get out of hand.
-Helps us Find issues we never knew existed
-Just using the trial we were given access to, for a couple months, allowed us to save hundreds of thousands of dollars in catching issues with the user experience.
-Chuck Norris MIGHT be the real CEO...

Cons: -Finding the right place for a specific setting can be difficult at first, but just like all tools it's a learning curve, and unlike other tools - it is worth the learning!

Vendor Response

by Quantum Metric on 2017/10/24

Thank you for the excellent review Bryce, it has been a pleasure partnering with the TravelPass Group and working with you to uncover those hard to find unknown issues.

Quantum Metric does automatically detect customer struggle, but as a last resort we send in Chuck to sort out the trouble makers.

  • Reviewer Source 
  • Reviewed on 2017/10/23
Andrei L.
Profesor universitario asistente
1 001-5 000 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 2018/03/01

"Excellent software for client management based on big data and artificial intelligence"

Pros: There are many benefits to using the tool but the most interesting is that it allows you to obtain a general balance of the conditions of a client, his profile and number of times he visits a web page

Cons: Among its disadvantages it is that the automatic capture of events sometimes yields values of easy interpretation, it is required to be an expert analyst who can understand and analyze the information generated

  • Reviewer Source 
  • Reviewed on 2018/03/01
Verified Reviewer
Advertising, Ecommerce, Digital Marketing and Innovation
Retail
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 2017/10/20

"I would happily give 6 stars if I could"

Pros: Addictive, invaluable, flexible and powerful. I can dig into issues wuickly and point my dev team right where they need to focus

Cons: It is addictive so you have to break away to get other work done. There is a bit of a learning curve at first that can be daunting to non technical team members initially.the

Vendor Response

by Quantum Metric on 2017/10/24

Many thanks for your review of Quantum Metric and always happy to hear from another addicted customer!

  • Reviewer Source 
  • Reviewed on 2017/10/20
Mitchell H.
Researcher
Entertainment, 10 001+ Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019/05/23

"All the knowledge. "

Comments: Whenever I have a question I start here to understand at scale what is happening and can dig into individual cases to make the abstract tangible.

Pros: The tool gives me the ability to constantly learn and easily understand what is happening in my site. That power is so great for making educated decisions.

Cons: Steep learning curve and requires a lot of technical support and hand holding. Though they do provide excellent. Coverage!

  • Reviewer Source 
  • Reviewed on 2019/05/23