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Who Uses ShipBob?
Direct-to-consumer (DTC) ecommerce businesses
What Is ShipBob?
ShipBob is a tech-enabled 3PL(third-party logistics) company that helps businesses scale by simplifying the order fulfillment process.
With reliable fulfillment services, warehouses near your customers, and connected technology that powers our fulfillment network, we help improve transit times, shipping costs, and the delivery experience for your customers.
ShipBob Details
ShipBob
https://www.shipbob.com/
Founded 2014
Compare ShipBob with similar products
Starting price
Free Version
Free Trial
ShipBob deployment and support
Support
- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Deployment
- Cloud, SaaS, Web-based
- Android (Mobile)
- iPhone (Mobile)
- iPad (Mobile)
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
ShipBob Features
Inventory Management Software
- API
- Accounting Integration
- Activity Dashboard
- Alerts/Notifications
- Barcode / Ticket Scanning
- Barcode Recognition
- Billing & Invoicing
- Cost Tracking
- Customer Database
- Customizable Reports
- Data Synchronization
- Forecasting
- Inventory Auditing
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Replenishment
- Inventory Tracking
- Invoice Management
- Kitting
- Manufacturing Inventory Management
- Mobile Access
- Multi-Channel Management
- Multi-Currency
- Multi-Location
- Order Management
- Order Tracking
- Point of Sale (POS)
- Product Identification
- Purchase Order Management
- Purchasing & Receiving
- Real Time Data
- Real Time Reporting
- Real-time Updates
- Reorder Management
- Reporting & Statistics
- Reporting/Analytics
- Retail Inventory Management
- Returns Management
- Sales Orders
- Sales Reports
- Search/Filter
- Shipping Management
- Status Tracking
- Stock Management
- Supplier Management
- Third Party Integrations
- Vendor Managed Inventory
- Warehouse Management
- eCommerce Management
Order Management Software
- API
- Accounting Integration
- Activity Dashboard
- Backorder Management
- Barcode / Ticket Scanning
- Billing & Invoicing
- Cataloging/Categorization
- Contact Database
- Customer History
- Customizable Branding
- Customizable Templates
- Data Import/Export
- Data Synchronization
- Discount Management
- Forecasting
- Inventory Management
- Inventory Optimization
- Inventory Replenishment
- Inventory Tracking
- Invoice Management
- Labeling
- Multi-Channel Management
- Multi-Currency
- Multi-Location
- Order Entry
- Order Fulfillment
- Order Management
- Order Tracking
- Product Catalog
- Purchase Order Management
- Purchasing & Receiving
- Quotes/Estimates
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Real-time Updates
- Recurring Orders
- Reporting & Statistics
- Reporting/Analytics
- Retail Inventory Management
- Returns Management
- Sales Orders
- Shipping Labels
- Shipping Management
- Special Order Management
- Stock Management
- Supplier Management
- Third Party Integrations
- Warehouse Management
- eCommerce Management
Shipping Software
- API
- Accounting
- Activity Dashboard
- Air Shipping
- Alerts/Notifications
- Barcode / Ticket Scanning
- Bills of Lading
- Claims Management
- Container Shipping
- Customer Database
- Customizable Branding
- Data Import/Export
- Delivery Tracking
- Discount Management
- EDI
- Freight Shipping
- Ground Shipping
- Import/Export Management
- Inventory Management
- Invoice Management
- Label Printing
- Multi-Location
- Ocean Shipping
- Order Management
- Order Tracking
- Package Tracking
- Parcel Shipping
- Process/Workflow Automation
- Purchase Order Management
- Quotes/Estimates
- Real-time Updates
- Reporting/Analytics
- Returns Management
- Search/Filter
- Shipment Price Calculation
- Shipment Tracking
- Shipping Labels
- Shipping Management
- Shipping Services Integration
- Status Tracking
- Supplier Management
- Third Party Integrations
- Transportation Management
- Warehouse Management
- eCommerce Management
Supply Chain Management Software
- API
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Audit Management
- Audit Trail
- Barcode / Ticket Scanning
- Bills of Material
- Compliance Management
- Customizable Reports
- Data Visualization
- Demand Forecasting
- Document Management
- EDI
- Forecasting
- Import/Export Management
- Inventory Management
- Inventory Optimization
- Inventory Replenishment
- Inventory Tracking
- Invoice Management
- Monitoring
- Multi-Channel Management
- Multi-Location
- Order Fulfillment
- Order Management
- Order Tracking
- Procurement Management
- Purchase Order Management
- Purchasing & Receiving
- Quotes/Estimates
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Reporting
- Real-time Updates
- Reporting & Statistics
- Reporting/Analytics
- Returns Management
- Sales & Operations Planning
- Sales Orders
- Shipping Management
- Status Tracking
- Supplier Management
- Supply Chain Management
- Third Party Integrations
- Transportation Management
- Warehouse Management
- Workflow Management
Warehouse Management Software
- 3PL Management
- API
- Accounting
- Accounting Integration
- Activity Dashboard
- Alerts/Notifications
- Barcode / Ticket Scanning
- Barcode Recognition
- Barcoding/RFID
- Bills of Material
- Customizable Fields
- Customizable Reports
- Cycle Count
- Data Import/Export
- Forecasting
- Inventory Management
- Inventory Optimization
- Inventory Replenishment
- Inventory Tracking
- Invoice Management
- Kitting
- Labeling
- Multi-Channel Management
- Multi-Currency
- Multi-Location
- Order Entry
- Order Management
- Order Tracking
- Purchase Order Management
- Purchasing & Receiving
- Quality Management
- Real Time Data
- Real Time Monitoring
- Real Time Reporting
- Real Time Synchronization
- Receiving/Putaway Management
- Reporting & Statistics
- Retail Inventory Management
- Returns Management
- Sales Orders
- Serial Number Tracking
- Shipping Labels
- Shipping Management
- Status Tracking
- Stock Management
- Supplier Management
- Third Party Integrations
- Warehouse Management
- Workflow Management
- eCommerce Management
ShipBob Alternatives
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ShipBob Reviews
Read all reviewsOverall rating
Average score
Jon M.
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2019/10/14
"Our Most Often Recommended Fulfillment Provider"
Pros: We're a conversion rate optimization firm who helps ecommerce brands choose vendors who add to the customer experience, which includes fulfillment. As you can imagine, having a fulfillment partner who can ship in 2 days to any location in the mainland USA is crucial to increasing conversion rates –– and competing with Amazon.
Cons: We honestly haven't heard any complaints once we've recommended ShipBob – and working with their team to help onboard ecommerce brands we've recommended has always been a pleasure.
- Reviewer Source
- Reviewed on 2019/10/14
Jazmen D.
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- Reviewer Source
- Reviewed on 2019/09/18
"Overall Thoughts About ShipBob Experience"
Comments: I have been in partnership with ShipBob for 2 years now. Overall my experience has been a positive one. There have been hiccups throughout the years but what I appreciate about ShipBob the most is that they’re always willing to correct any mishaps.
Pros: User friendly software. Customer support is reliable & transparent.
Cons: Sometimes the response is slow with loading pages.
Vendor Response
by ShipBob on 2019/09/19
Jaz, thanks so much for taking the time to visit with us in person and leave this review. Keep up the success!
- Reviewer Source
- Reviewed on 2019/09/18
Verified Reviewer
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- Reviewer Source
- Reviewed on 2020/07/16
"If you are considering Shipbob, don't"
Pros: East of use, fast integration, 4 warehouses conveniently spread across the USA.
Cons: I have been a happy customer of ShipBob with a number of referrals sent their way over the year that I've been with them, but ShipBob has made to me seriously reconsider my opinion about them... Although their customer support is nice to speak to, they have gone from a channel to provide suggestions to warehouse ops (issue escalation option is non-existent) to powerless robots making repetitive promises that things will be handled "soon". Two weeks down and soon is yet to happen. Customer response times have gone from a few hours to one-three business days. Even when you get a response, it rarely gives you a way forward. Check-in emails asking about the same issue a few days in a row are now just being ignored. Also, don't be fooled by SLAs. Lately, ShipBob has started creating Warehouse Receiving Tickets on our company's behalf moving incoming stock from an earlier ticket to a later one to comply with their 6 business day processing SLAs. Our latest shipments are 10 business days into processing with no news, but they are still marked as Green/within the SLA, because new ticket means new deadlines. The above is happening while ShipBob is declaring new reduced SLAs as things are coming back to normal. If you are looking for a long term partner to support your needs, carry one. ShipBob is not the place to stop.
Vendor Response
by ShipBob on 2020/07/24
Hi there, we set out to build a 5-star product for all customers, so we take this feedback very seriously. Can you please provide your name and contact information, so we can connect on this ASAP? Thanks!
- Reviewer Source
- Reviewed on 2020/07/16
Louisa T.
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Likelihood to Recommend
Alternatives Considered:
- Reviewer Source
- Reviewed on 2019/08/26
"Great platform for those starting with fulfillment"
Comments: Shipbob was a great and budget-friendly resource for my company's needs. We needed a fulfillment center that was easy to work with and didn't have too many requirements around how to package items for shipping. Shipping rates are fair and support is always willing to audit our orders for any discrepancies. I only have positive things to say about Shipbob and recommend them for any company who's looking for a fulfillment center.
Pros: The dashboard is easy to use. Customer service is great and answers all of my questions quickly.
Cons: Order and product pages load slowly. I've had issues with posters getting damaged in shipping.
- Reviewer Source
- Reviewed on 2019/08/26
Steven S.
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- Reviewer Source
- Reviewed on 2018/11/02
"Best Shipping Option for High-Volume E-commerce start ups"
Comments: Shipbob does a great job making it easy for anyone to run a high-volume e-commerce site. Their team is very helpful during the onboarding process, and their platform is very easy for anyone to use. Their support team is very responsive and clear up issues quickly. When I was in search of a company to package and ship, Shipbob was able to take inventory within days after the first call and our site was live shortly thereafter. I don't think there is anyone else in the market that has that ability at the moment. I still work a full-time job in banking and have very little knowledge of logistics or shipping, Shipbob handles all of that for me and now with their amount of locations growing it is only getting easier to service our customers in all 50 states.
Pros: The Shipbob platform is easy, their support team is responsive, orders get packaged and shipped and I don't have to touch a thing. I work full time in banking but still run a company on the side that generates a lot of orders that need to be packaged and shipped. This may the most user friendly platform and any issues are resolved quickly via emailing their support team.
Cons: The app works well but no where near as good as the online site.
- Reviewer Source
- Reviewed on 2018/11/02
